Energia meter reading refused

daywalker

Hi,

I am trying to submit my meter reading on the energia website, but its refusing it, it gives me the message, Reading seems to be outside permitted limits. Please check this reading. Can anyone tell me why i'm getting the message?

Thanks

the world wonders

daywalker wrote: »

Can anyone tell me why i'm getting the message?

Yes, these guys can

zagmund

I've had this with them for the last few months. Short version - their system is a little broken. After a few months of zero or low readings (like no gas used in summer because you have solar heating) the system decides that you should only be able to submit minuscule readings and won't accept actual (normal winter level) readings.

Ring them up and they will take the reading from you. It's a pain, but not the end of the world.

z

antoinolachtnai

Did you try entering through the ESB Networks site? It might be a bit more flexible. The reading will be forwarded to the supplier within a day or two of submitting on ESBN.

Woshy

I think their website is a bit on the blink at the moment. We are having trouble viewing our bills

Eldarion

zagmund wrote: »

I've had this with them for the last few months. Short version - their system is a little broken. After a few months of zero or low readings (like no gas used in summer because you have solar heating) the system decides that you should only be able to submit minuscule readings and won't accept actual (normal winter level) readings.

Ring them up and they will take the reading from you. It's a pain, but not the end of the world.

z

Not exactly the biggest vote of confidence in their IT systems/developers if they can make such a huge gaff as that. These are the same guys storing your personal and, more than likely, your financial information too. Makes you wonder how locked down their systems are.

daywalker

the world wonders wrote: »

Yes, these guys can

Unfortunately their call centre is only open from 9AM-5PM and by the time I remembered that I needed to ring them about it on the way home from work this evening it was 5:30, so i missed them again

mrcheez

I recall Airtricity had this problem before, submitting readings just stopped working, hence we left them (among other reasons as well).

Now it's happening with Energia. I've just received a bill with an estimate which (thankfully) isn't far off the actual reading so I'm not too bothered but if this isn't fixed in 2 months by the time the next bill comes around I'm going to take my business elsewhere.

zl1whqvjs75cdy

They'll only let you submit readings within a certain time frame too, a week before and a week after the bill date or something like that I think. My last three gas bills have been estimates as I've missed this window for submitting readings. Mentally preparing myself for the adjusted bill next month.

mrcheez

donkeyoaty0099 wrote: »

They'll only let you submit readings within a certain time frame too, a week before and a week after the bill date or something like that I think. My last three gas bills have been estimates as I've missed this window for submitting readings. Mentally preparing myself for the adjusted bill next month.

I got the notification e-mail yesterday and the bill today.. giving me one day!

Would be better if they submitted the e-mail at the start of the week instead, giving us a few days to input the reading, rather than having us check online periodically to see when we can submit the reading.

mazdaroy

You can always send the read through the livechat (even if it is offline) this will get picked up and submitted for you.

mrcheez wrote: »

I got the notification e-mail yesterday and the bill today.. giving me one day!

Would be better if they submitted the e-mail at the start of the week instead, giving us a few days to input the reading, rather than having us check online periodically to see when we can submit the reading.

As ESB and Gas Networks Ireland send them reads, their billing system will produce a bill when it is due when a read is recieved. If it is an estimate contact them and they will change the bill to your read.

mrcheez

mazdaroy wrote: »

You can always send the read through the livechat (even if it is offline) this will get picked up and submitted for you.

I sent through the read (via chat, contact form & email) back on 21st and got a response yesterday to say they updated it 6 days later.

The whole point is that we need to be able to submit the reads ourselves through the system as advertised, rather than having to phone up.

I have a gas bill pending soon so curious to see if the online submission will be working then, if not then I'll call to find out why it's not fixed (and inevitably have to give the reading over the phone).