PC World / Currys Online

nw1dqsv7amx026

SO, I bought a new TV for €999 on Christmas day online with PC World. I paid for delivery and it was delivered Monday 2 weeks ago. The TV stopped working the next day so I phoned the manufacturers number, they advised me to contact PC World / Currys.
So I phoned the number on my invoice and was routed to the UK. After several calls which lasted a few hours I was told I needed to email PC World to get a receipt number. So I emailed them on the Tuesday and on the Wednesday. They replied on the Friday with the receipt number and I was told to call the UK again which I did. I was then given a Return Authorisation number and told to email PC World again which I did.

Since then - nothing. I have written several mails and had no reply. I have phoned them several times and told that for Ireland we can only use email.

So 2 weeks later I have a credit card bill fro €1000 and a TV that won't turn on and no end in sight.

I won't be buying from PC World again.

delahuntv

what's the issue?

If I had same issue, I'd go to the website I bought from and I'd click on "returns" and follow the instructions. I would not spend even 2 minutes ringing some place when all the info is on the web - just like every other webstore.

http://www.pcworld.ie/content/returns-policy/1461




My guess is if you followed the very standard and dreadfully easy returns policy that they publish on the website you bought from, you would have had your refund already.

nw1dqsv7amx026

delahuntv wrote: »

what's the issue?

If I had same issue, I'd go to the website I bought from and I'd click on "returns" and follow the instructions. I would not spend even 2 minutes ringing some place when all the info is on the web - just like every other webstore.



My guess is if you followed the very standard and dreadfully easy returns policy that they publish on the website you bought from, you would have had your refund already.

Problem is that I bought it at a sale price. If I look for a refund, and buy it elsewhere it will cost more now.

carltonleon

Surely the TV should just be replaced for you with no need for a refund as I presume you just want the same TV but one which works of course.

nw1dqsv7amx026

carltonleon wrote: »

Surely the TV should just be replaced for you with no need for a refund as I presume you just want the same TV but one which works of course.

Yes that's what I want, but they don't answer their emails. I think I need to visit a shop.

delahuntv

Emerald Loose Bearded wrote: »

Problem is that I bought it at a sale price. If I look for a refund, and buy it elsewhere it will cost more now.

being at a sale price make zero difference - you can get a refund based on european 14 day cooling off terms or get it repaired/replaced based on normal terms.

It is still the standard returns procedure that you would follow - by following a set procedure you get dealt with quicker and better. If you try and go off course, too many issues can arise which cause delay.

nava

delahuntv wrote: »

being at a sale price make zero difference - you can get a refund based on european 14 day cooling off terms or get it repaired/replaced based on normal terms.

It is still the standard returns procedure that you would follow - by following a set procedure you get dealt with quicker and better. If you try and go off course, too many issues can arise which cause delay.

I think the seller means they got the tv at a sale price, if they get a refund now they will get the refund on the price they paid on the sale price not the price now that could a couple of hundred EUR.

delahuntv

nava wrote: »

I think the seller means they got the tv at a sale price, if they get a refund now they will get the refund on the price they paid on the sale price not the price now that could a couple of hundred EUR.

and all covered under the returns section


What happens if my product arrives damaged?
Although we take every care to ensure your product arrives to you in pristine condition, on rare occasions a product may get damaged in transit. If you do receive a damaged product, please contact us within 48 hours by emailing websales@currys.ie and we will arrange a free of charge collection and either a refund or replacement product.



What happens if my item is faulty?
Should you suspect a fault with your product please make sure:
• You have read the troubleshooting section of the manual as it may be a common fault that can be easily resolved
• For PC’s and other digital entertainment please visit the knowledge bank at KnowHow.com for additional expert support, driver downloads, manuals and advice.

Should you not be able to resolve the problem either take the product to your local Currys store along with your receipt or email us at websales@currys.ie .
For all products should the fault occur within 21 days from the date of delivery you have the option of a refund or an exchange.

nava

delahuntv wrote: »

and all covered under the returns section


What happens if my product arrives damaged?
Although we take every care to ensure your product arrives to you in pristine condition, on rare occasions a product may get damaged in transit. If you do receive a damaged product, please contact us within 48 hours by emailing websales@currys.ie and we will arrange a free of charge collection and either a refund or replacement product.



What happens if my item is faulty?
Should you suspect a fault with your product please make sure:
• You have read the troubleshooting section of the manual as it may be a common fault that can be easily resolved
• For PC’s and other digital entertainment please visit the knowledge bank at KnowHow.com for additional expert support, driver downloads, manuals and advice.

Should you not be able to resolve the problem either take the product to your local Currys store along with your receipt or email us at websales@currys.ie .
For all products should the fault occur within 21 days from the date of delivery you have the option of a refund or an exchange.

Yes TV will be cover as usual.

My point was to point out OP concern, if OP bought the TV at €999 and the TV is now €1300 as sale is over they will only give back the €999, to buy another TV they might have to increase their budget, if they get a replacement or repair they will be ok.

delahuntv

nava wrote: »

Yes TV will be cover as usual.

My point was to point out OP concern, if OP bought the TV at €999 and the TV is now €1300 as sale is over they will only give back the €999, to buy another TV they might have to increase their budget, if they get a replacement or repair they will be ok.

and it states that it is the customer's decision wether to get a replacement or refund.

Basically, when buying online, all stores will have a returns procedure and it follows a specific path that ensures customers get good service.

Youmay think that by calling a phone number it will go te same way, but for acompnay the size of pcworls/currys, that just won;t work, so its always best to follow the procedure set out on the website. Then specialist web sales personell who deal with stuff like this daily can make sure you get the situation corrected as quickly as possible.

Caling a general customer care number and you get to a call centre and frankly, that when problems start.