Volvo representatives in Ireland

wortmann

Recently i had to replace my car battery of my Volvo S40. Its a brilliant car to drive as all Volvo's are. They are reliable and strong.
I've been driving this brand of car since the 80's.

But after i replaced my battery the radio wouldn't work until I entered a security (anti-theft code). However i was never given a security code. (I do think a bit over the top seeing that the radio only fits a particular brand and model..).

i contacted Volvo and they wrote back:
"Thank you for your email regarding your Volvo.

Unfortunately, here at Head Office we no longer have the facilities to provide radio codes, and this is reflected on our website. For your reference, please find our website link below.



Any franchised Volvo dealership will be able to provide you with your vehicle's radio code however they will need to see proof of ownership first (V5 Registration Document), for security reasons. In addition, there may be an administration charge to cover the time required for the dealership to locate this information."

I did and do not agree with that because why should i pay to unblock my own radio?
"I’m absolutely stunned that when my battery is replaced my radio doesn’t work anymore an I need to pay money to get it working again.
This happened before and I did not have to pay anything to get the security code.

As I replied I’m absolutely stunned that you are asking me to pay for something that I own.

I do expect better service than what you have given me so far. "

Their reply was:
"Volvo Car Corporation does not dictate the handling of this matter. Neither do we set guidelines. According to Company Policy each market where Volvo Car Corporation is represented is acting on our behalf and it is their responsibility to administer customer issues and to resolve them in a fair and reasonable manner. Each market has been empowered with the authority to address situations such as these, basing their actions on the information available to them."

So in other words Volvo UK (who has been handling this matter) does not care what so ever, they do not dictate or set guidelines but in the next sentence they say that they are represented by Volvo Ireland car is acting on their behalf. So no-one is to blame and no-one has any responsibility towards this issue.

They neither did explain who 'they' where and who 'Volvo Car Corporation' is.

i'm not finished of course with this issue and brought this to attention of a couple of managers in Volvo Corporate in Sweden, maybe they will be willing to help...

Anyone has had the same experience?

wandatowell

Sent you a PM there. Might help you out.

wortmann

the link to youtube doesn't help. it installs marketing software and thats it.

toastedpickles

If you post in the main motors section you'l get a better answer, but I'd say spirit in sandyford would be a good bet, as far as i know they do volvos, I think they need your vin number, but if you give them a shout they should help you

gibbon75

There is a very simple solution for the OP's problem and it doesn't involve contacting Volvo HQs etc.
One simply needs to ring his/her nearest Volvo dealership with the reg number and/or VIN of the vehicle for a radio code.
There is no charge for this service.

colm_mcm

With respect, The fact that you'd sooner go to volvo head office than ring a dealer suggests you need to step back from this and ask yourself if you want to make noise or just get your radio working.

wortmann

I've done all of that. I've been told that dealers might ask you to pay for their service.
Part of the email i got from Volvo:

"Any franchised Volvo dealership will be able to provide you with your vehicle's radio code however they will need to see proof of ownership first (V5 Registration Document), for security reasons. In addition, there may be an administration charge to cover the time required for the dealership to locate this information."

This is what i'm so annoyed with. Why can Volvo not supply me with this information?

Drummerboy08

Because it's up to their dealer network to. You can't buy parts, or cars directly from Volvo, so why a radio code?

Have you actually spoken to a Volvo dealership about this, and what exactly is the charge?

BTW, it's common enough these days, I know Nissan can charge for it, and certain Ford dealers will too.

colm_mcm

wortmann wrote: »

I've done all of that. I've been told that dealers might ask you to pay for their service.
Part of the email i got from Volvo:

"Any franchised Volvo dealership will be able to provide you with your vehicle's radio code however they will need to see proof of ownership first (V5 Registration Document), for security reasons. In addition, there may be an administration charge to cover the time required for the dealership to locate this information."

This is what i'm so annoyed with. Why can Volvo not supply me with this information?

They have given you the information that you need to visit a Volvo dealer. They have told you that there may be a charge.
You have then taken that information and done nothing with it. This thread us pointless until you actually contact a dealer.

I'm not gonna look for Bill Gates's fax number if I forget my laptop password.

mickdw

Volvo have no liability here.
If you had got a volvo dealer to replace the battery, they would have returned the car fully working.
If you had used a code saver device - connected a simple 12v apply while removing the battery, you radio would still be working.
The fact is that you went ahead and lost the radio code. No major issue. You ring volvo and you get the code. Some charge, some do not. Certainly a known customer would generally be able to obtain a code free from most dealers of all brands.
You contacted volvo head office and they rightly directed you to a dealer.
I don't see what you have to complain about although I do believe that these codes should be freely available to car owners in all cases.

Mech1

This happened before and I did not have to pay anything to get the security code.

You say this happened before, so why dont you have the code?

Sounds like a lot of liking to complain to me.

bazz26

flintash

notning to do with volvos. i paid to opel for the "service".

wortmann

Grand so Volvo and Opel are not on my next shopping list.

wortmann

mickdw wrote: »

Volvo have no liability here.
If you had got a volvo dealer to replace the battery, they would have returned the car fully working.
If you had used a code saver device - connected a simple 12v apply while removing the battery, you radio would still be working.
The fact is that you went ahead and lost the radio code. No major issue. You ring volvo and you get the code. Some charge, some do not. Certainly a known customer would generally be able to obtain a code free from most dealers of all brands.
You contacted volvo head office and they rightly directed you to a dealer.
I don't see what you have to complain about although I do believe that these codes should be freely available to car owners in all cases.

I'm not completely sure what you are trying to say here:
"You contacted volvo head office and they rightly directed you to a dealer. I don't see what you have to complain about "
My complaint is that this should be a free service...
Then you are quoting:
"I do believe that these codes should be freely available to car owners in all cases"

I'm confused now. I'm complaining of it not being a free service, you agree with that but you do not understand why I'm complaining...

wortmann

colm_mcm wrote: »

They have given you the information that you need to visit a Volvo dealer. They have told you that there may be a charge.
You have then taken that information and done nothing with it. This thread us pointless until you actually contact a dealer.

I'm not gonna look for Bill Gates's fax number if I forget my laptop password.

Funny quote I'm going to fax bill gates. If you do want to contact him let me know.
I have contacted the dealership I bought the car (as stated in my first log) but they have moved from Volvo to ford (as stated in my first log)

colm_mcm

Find a garage that still sells volvos, explain situation to them.

How long have you been with non-working radio?

gibbon75

wortmann wrote: »

I'm confused now. I'm complaining of it not being a free service, you agree with that but you do not understand why I'm complaining...

As I said it above it is a free service just ring a Volvo dealer, any dealer.
I work for one,so that's how I know it is free...

bazz26

OP, I really think you are making this issue out to be more difficult than it has to be.

Chuck_Norris

wortmann wrote: »

Recently i had to replace my car battery of my Volvo S40.

So no-one is to blame and no-one has any responsibility towards this issue.

I'vr highlighted in bold, and under-lined who has responsibilty here. It's due to your negligence that the car is now requiring you enter a security code, not the fault of Volvo.

To ask the question that previous posters have asked, have you contacted any current Volvo dealerships to see whether or not there will actually be a charge for them supplying you with the code?

wortmann

as i have been saying all along this might be a free service. Lucky for me i've been saved by HB Dennis motors (third time lucky) and they have given me the code FOR FREE.
I will repeat this to all the people who have nothing else to do than place flawless reactions, to say the least in some cases, and end up in just getting annoyed than helping me.
I've been quoted to pay 20 euro to get the code released and one other dealer couldn't tell me what the costs where.
HB Dennis motors DID help me.

And "Chuck Norris" (ah wats in a name, if you don't dare to reply under your own name).
I have never stated that it was Volvo's fault that my battery got replaced. It went dead and the next morning i couldn't start the car and the battery was deemed to be dead.
Usually i do not reply to morons like you but i just felt this time i had to.

I do like to thank all of the people who did reply and offer genuine help.
Happy camper again (after 3 weeks without radio) and a big thanks to HB Dennis Motors!

HandsomeDan

Knowing your radio code is your responsibility, not Volvo's.

Services cost money to provide. If they provide the code for free, it's out of courtesy, and not obligation. I really don't see what you're complaining about.

Stallingrad

Call Joe Duffy to complain, those of us with working radios can tell you how it went.

exador

Stallingrad wrote: »

Call Joe Duffy to complain, those of us with working radios can tell you how it went.

He did call Joe Duffy ! Well sort of...HB Dennis...same thing really...

ninty9er

I love how wortmann complains about Chuck Norris not posting under his own name.

Most dealers will help people out in these situations if they have the relevant access. In certain instances only the selling dealer will have it meaning there is a COST to the dealer to get YOU the code that YOU should have.

If there is a cost to the dealer, why would they not charge you. If you didn't go to a dealer for a battery, what are the odds you'll go to them for anything else.

kirving

A security code on an S40 radio is a complete joke anyway, since it's built into the car and impossible to remove on its own.

colm_mcm

OP banned for 1 month. In the interests of fairness, I'm gonna lock this now

I have never stated that it was Volvo's fault that my battery got replaced. It went dead and the next morning i couldn't start the car and the battery was deemed to be dead.
Usually i do not reply to morons like you but i just felt this time i had to.