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Having a problem with my D1000 router

  • 04-01-2015 6:08pm
    #1
    davidmc95
    Registered Users, Registered Users 2 Posts: 22 ✭


    I've been having problems connecting my Xbox One to the wifi. For some reason its saying that the security protocol will not work. It worked fine up until a few weeks ago and i thought it was a problem with the xbox but ive found out now that there isnt a problem with the xbox. Do i need to get an update for my router maybe?


Comments

  • #2
    eircom: Alan
    Closed Accounts Posts: 6,831 ✭✭✭eircom: Alan


    davidmc95 wrote: »
    I've been having problems connecting my Xbox One to the wifi. For some reason its saying that the security protocol will not work. It worked fine up until a few weeks ago and i thought it was a problem with the xbox but ive found out now that there isnt a problem with the xbox. Do i need to get an update for my router maybe?
    Hi davidmc95

    If you would like to PM me your land line number I'll check if you router requires a firmware update.

    Thanks
    Al


  • #3
    eircom: Alan
    Closed Accounts Posts: 6,831 ✭✭✭eircom: Alan


    Thanks for PM'ing me your details davidmc95

    My tests show that all looks to be fine with the router itself and firmware is up to date, further to this that best advice I can offer is to get in touch with our technical support team directly on 1890260260 but I do recommend contacting them via our instant webchat team here: www.eircom.ie/chatnow

    Thanks
    Al


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