Just a few querys

faolteam

Today i purchased a printer in Powercity with a one for all card ,i did ask the salsperson whether there was an Ink supplied with this product and he really didnt know so i opened the lid outside and there was one but i returned it straight away asi got a better offer down the road so i went back with printer and had to go to a Help Desk.

The Guy on the desk said to me, oh this has been opened i will have to charge you for opening the product which i explained to him that i would not have opened it if the salesperson could have told me if there was ink in it,

Can he take money of the credit for opening ? also do i have to take a credit note ?

the other question i have is when you purchase an item that has 2 years warranty etc do you have to register your details or is the warranty started straight form the time of purchase from the retailer ?

Nabber

You should have had powercity open another printer to verify there was ink in it.

I know this doesn't help your situation. But you should never leave a shop unless you are sure you are getting what you are paying for.

athtrasna

faolteam wrote: »

Today i purchased a printer in Powercity with a one for all card ,i did ask the salsperson whether there was an Ink supplied with this product and he really didnt know so i opened the lid outside and there was one but i returned it straight away asi got a better offer down the road so i went back with printer and had to go to a Help Desk.

The Guy on the desk said to me, oh this has been opened i will have to charge you for opening the product which i explained to him that i would not have opened it if the salesperson could have told me if there was ink in it,

Can he take money of the credit for opening ? also do i have to take a credit note ?

the other question i have is when you purchase an item that has 2 years warranty etc do you have to register your details or is the warranty started straight form the time of purchase from the retailer ?

As the printer was not faulty the shop was under no obligation to accept the return. You have no entitlement to a refund, it's purely a goodwill gesture and the shop can impose terms and conditions

faolteam

athtrasna wrote: »

As the printer was not faulty the shop was under no obligation to accept the return. You have no entitlement to a refund, it's purely a goodwill gesture and the shop can impose terms and conditions

Would that even come into question if i changed my mind or got it as a present but didnt want that make ?

and on the question of warranty : i have is when you purchase an item that has 2 years warranty etc do you have to register your details or is the warranty started straight form the time of purchase from the retailer ?

athtrasna

faolteam wrote: »

Would that even come into question if i changed my mind or got it as a present but didnt want that make

Still no entitlement to a refund

faolteam

and they can charge for you opening the product ?

L1011

faolteam wrote: »

and they can charge for you opening the product ?

If their returns conditions have a fee for it, yes. Restocking fees are very common. Remember that they didn't have to take it back at all.

eeguy

Was the product missold?

faolteam

eeguy wrote: »

Was the product missold?

in the sense that the salesperson could not tell me if there was ink in it and said to me after going off for 10 minutes that he thinks there is

guess if he had told me yes or no in the first place ,i would not have opened it

so i did open it to check

bridster007

faolteam wrote: »

in the sense that the salesperson could not tell me if there was ink in it and said to me after going off for 10 minutes that he thinks there is

guess if he had told me yes or no in the first place ,i would not have opened it

so i did open it to check

But even if he said there was no ink I think you would still have bought it. And it did have ink anyway.
You want to return it as you saw a different offer later. Happens all the time.. buy your beans in Dunnes then see them cheaper in Tesco. The world could not work with your idea of consumer entitlements.

faolteam

for the advice i appreciate it

faolteam

the other question i have is when you purchase an item that has 2 years warranty etc do you have to register your details or is the warranty started straight form the time of purchase from the retailer ?

L1011

faolteam wrote: »

the other question i have is when you purchase an item that has 2 years warranty etc do you have to register your details or is the warranty started straight form the time of purchase from the retailer ?

It depends entirely on the product, manufacturer and/or retailer. Most longer than 12 month warranties require registration but not all.

This is only in addition to your statutory rights in the first place.

faolteam

and then there is a registration in the box i just thought when you purchased it started the warranty

ytpe2r5bxkn0c1

faolteam wrote: »

and then there is a registration in the box i just thought when you purchased it started the warranty

What's the hardship in registering? Just do it.

faolteam

Audrina Lazy Backstroke wrote: »

What's the hardship in registering? Just do it.

Relax ... Take A Chill

dudara

@faolteam - I think you were already asked by another moderator to stop splitting your posts across the header and body. Mobile users do not see those post headers so they are missing parts of your posts. It's also just a little annoying.

dudara

ytpe2r5bxkn0c1

faolteam wrote: »

Relax ... Take A Chill

I am perfectly relaxed, I can assure you.

'Tis you who has failed to explain the aversion to registering or why you have a concern or query about it.
Its a simple process usually.

faolteam

Ha ha