iPhone 6 bent

wolfyboy555

I have just noticed today that my iPhone 6 which I have had for 2 months is bent. It is pretty noticeable when it's out of its case. It must have bent my my pocket sometime. Is there any recourse I have or do u just have to live with it? It's on a bill pay contract. Should I just attempt to bend it back into place?

Nonoperational

One option would be to see if your front facing camera had the crescent defect, they are replacing phones for that.

FourFourRED

Nonoperational wrote: »

One option would be to see if your front facing camera had the crescent defect, they are replacing phones for that.

Highly unlikely to replace it for free if the phone is bent, regardless of what way the camera is.

wolfyboy555

I think the front camera is ok. I have notice some screen bleeding along the left side where it has bent in though. I am really disappointed this has happened as I thought it only affected iPhone 6+ and I thought apples standards would be better.

Oafley Jones

They will replace it. They want this problem to go away with as little noise as possible.

wolfyboy555

Just off the phone to apple. They are claiming that it is accidentally damage and even quoted the amount of pressure that needs to be put on to bend a phone. After giving out a bit they said to send it in for a look and then they will let me know if they will charge for it to be fixed or just replace it for me for free. Hopefully the latter.

Alanstrainor

Ive heard great things about apple support, so fingers crossed it works out well!

flexcon

To be honest, you can claim on your consumer warranty in Ireland and they will, knowing Apple do it then.

You kind of need to throw key words at them before they will do anything.

So if they charge, then reply with well it was clearly not fit for sale and I am claiming under the Consumer Act.


Have had an experience myself with this and they wanted 75 euro for a dock connector replacement, however the moment I mentioned this, it seemed to satisfy the agent on the phone.

wolfyboy555

flexcon wrote: »

To be honest, you can claim on your consumer warranty in Ireland and they will, knowing Apple do it then.

You kind of need to throw key words at them before they will do anything.

So if they charge, then reply with well it was clearly not fit for sale and I am claiming under the Consumer Act.


Have had an experience myself with this and they wanted 75 euro for a dock connector replacement, however the moment I mentioned this, it seemed to satisfy the agent on the phone.

Thanks for the tip I might have to use it. Will let you know what happens in a few days.

FourFourRED

flexcon wrote: »

To be honest, you can claim on your consumer warranty in Ireland and they will, knowing Apple do it then.

You kind of need to throw key words at them before they will do anything.

So if they charge, then reply with well it was clearly not fit for sale and I am claiming under the Consumer Act.


Have had an experience myself with this and they wanted 75 euro for a dock connector replacement, however the moment I mentioned this, it seemed to satisfy the agent on the phone.

If the iPhone was bought in a carrier store they won't.

my friend

wolfyboy555 wrote: »

I think the front camera is ok. I have notice some screen bleeding along the left side where it has bent in though. I am really disappointed this has happened as I thought it only affected iPhone 6+ and I thought apples standards would be better.

Nice android logo on your linked website.

Fuzzy Logic

flexcon wrote: »

To be honest, you can claim on your consumer warranty in Ireland and they will, knowing Apple do it then.

You kind of need to throw key words at them before they will do anything.

So if they charge, then reply with well it was clearly not fit for sale and I am claiming under the Consumer Act.


Have had an experience myself with this and they wanted 75 euro for a dock connector replacement, however the moment I mentioned this, it seemed to satisfy the agent on the phone.

Consumer law is between the consumer and point of purchase. Throwing that at Apple will do nothing for you unless bought direct.

BaZmO*

Fuzzy Logic wrote: »

Consumer law is between the consumer and point of purchase. Throwing that at Apple will do nothing for you unless bought direct.

This is true. If Apple fail to do anything, the OP should go back to the point of purchase and quote the consumer act. Sometimes it's a bit useless doing it to a sales person in a shop. It's better to deal direct with customer support through emails, it's easier to keep a record that way.

I had to do this with a faulty tv about a year ago. The screen became faulty after about 18 months. Went to the shop and they said it was out of warranty, started quoting my consumer rights (calmly) and the girl looked baffled, so I just put my complaint into an email and they got back to me saying that they would fix it foc and they did. They replaced the faulty screen.

In the OP's case a phone shouldn't bend in your pocket, that's where they are kept for most of the time, therefore it is not of merchantable quality and you're entitled to have it fixed.

avalon68

BaZmO* wrote: »

I had to do this with a faulty tv about a year ago. The screen became faulty after about 18 months. Went to the shop and they said it was out of warranty, started quoting my consumer rights (calmly) and the girl looked baffled, so I just put my complaint into an email and they got back to me saying that they would fix it foc and they did. They replaced the faulty screen.

In the OP's case a phone shouldn't bend in your pocket, that's where they are kept for most of the time, therefore it is not of merchantable quality and you're entitled to have it fixed.

This is a bit different though - your tv developed a fault. I think youd be quite lucky if they replace the phone. I wouldnt consider something not to be of merchantable quality because it bends in your pocket - perhaps you had it in your back pocket and sat on it? That would bend a lot of things. Even bending over with it in the front pocket can bend it if its at the right angle. Thats the price to pay for bigger, thinner phones. If you want to keep it in your pocket, perhaps a smaller model would suit better? As already mentioned though - apple customer support is pretty good, so you might get lucky and get it repaired hopefully

braddun

fix it

http://www.techtimes.com/articles/17178/20141004/goodbye-bendgate-heres-how-to-fix-your-bent-iphone-6-iphone-6-plus-video.htm

naasrd

wolfyboy555 wrote: »

I think the front camera is ok. I have notice some screen bleeding along the left side where it has bent in though. I am really disappointed this has happened as I thought it only affected iPhone 6+ and I thought apples standards would be better.

There's a whiff of trolling off this. Show us a photo of the phone, the posted photo is useless.

wolfyboy555

naasrd wrote: »

There's a whiff of trolling off this. Show us a photo of the phone, the posted photo is useless.

Eh no trolling I have better things to be at. Although I will admit I completely forgot the screenshot wouldn't show the screen bleed as its a problem with the light getting through??

Anyways I might try and stick a photo up if I get time. They have sent me out the box to send the phone away but won't have a chance to do that until Friday!

Cathalog

wolfyboy555 wrote: »

Eh no trolling I have better things to be at. Although I will admit I completely forgot the screenshot wouldn't show the screen bleed as its a problem with the light getting through??

Yep, that is the case. A screenshot takes a snap of the data that is being passed to the LCD screen to be displayed. It won't capture any physical defects (like screen bleeding).

wolfyboy555

Some pics!

Mourinho

Just curious, how do you reckon it managed to bend? Like I've wondered do people with this issue leave the phone in the front or back pockets and then sit down without removing the phone or something that this happens?

seamusk84

I have an iPhone 5 and am now due an upgrade. However I'm holding off until Apple improve the build quality of the 6.

That bend looks very bad to me. It's currebtly a poor product in my opinion.

Best of luck anyway OP.

dodzy

wolfyboy555 wrote: »

Eh no trolling I have better things to be at. Although I will admit I completely forgot the screenshot wouldn't show the screen bleed as its a problem with the light getting through??

Anyways I might try and stick a photo up if I get time. They have sent me out the box to send the phone away but won't have a chance to do that until Friday!

Were you sitting on it???

wolfyboy555

dodzy wrote: »

Were you sitting on it???

No I am always very careful with it I never have it in my back pocket. I wear lose fitting trousers in work so it must come from wearing jeans which I don't wear that much

OceanSixteen

The exact same problem happened to me, 16GB Gold iPhone 6, bent on the left side where the volume rockers are placed. However there is no bleeding of screen for me. A box is being sent out to me within the next few days so hopefully the problem is resolved. They were originally quoting £266 to get it repaired which I laughed at.

wolfyboy555

Have mine ready to be sent now at the minute. just waiting on someone from UPS to collect it. It's heading over to the UK.

Cathalog

OceanSixteen wrote: »

The exact same problem happened to me, 16GB Gold iPhone 6, bent on the left side where the volume rockers are placed. However there is no bleeding of screen for me. A box is being sent out to me within the next few days so hopefully the problem is resolved. They were originally quoting £266 to get it repaired which I laughed at.

wolfyboy555 wrote: »

Have mine ready to be sent now at the minute. just waiting on someone from UPS to collect it. It's heading over to the UK.

Let us know how ye get on. Curious to see what Apple have to say.

dodzy

OceanSixteen wrote: »

The exact same problem happened to me, 16GB Gold iPhone 6, bent on the left side where the volume rockers are placed. However there is no bleeding of screen for me. A box is being sent out to me within the next few days so hopefully the problem is resolved. They were originally quoting £266 to get it repaired which I laughed at.

A PITA I know, but these phones can't be bending without reason. They must have be put under strain at some point(s).

wolfyboy555

Gave phone to UPS guy yesterday at 4:30pm. Delivered to England today and repair status is 'Product replacement pending' so I assume they are sending me out a new (maybe refurb?) phone.

Cathalog

wolfyboy555 wrote: »

Gave phone to UPS guy yesterday at 4:30pm. Delivered to England today and repair status is 'Product replacement pending' so I assume they are sending me out a new (maybe refurb?) phone.

If so, that was a surprisingly quick assessment.

Nonoperational

wolfyboy555 wrote: »

Gave phone to UPS guy yesterday at 4:30pm. Delivered to England today and repair status is 'Product replacement pending' so I assume they are sending me out a new (maybe refurb?) phone.

Sounds good. Sometimes I think they don't inspect the returns. Refurb or new are indistinguishable. They replace the casing and the battery so it's as new.

wolfyboy555

Cathalog wrote: »

If so, that was a surprisingly quick assessment.

Ridiculously and impressively quick. Just checked the status again 'Replacement product shipped'!

Cathalog

Nonoperational wrote: »

Sounds good. Sometimes I think they don't inspect the returns. Refurb or new are indistinguishable. They replace the casing and the battery so it's as new.

Do Apple sell refurbished iPhones?

whiterebel

Cathalog wrote: »

Do Apple sell refurbished iPhones?

Not in Ireland. Argos and Littlewoods had some refurb iPhone5 recently.

Dinarius

I was considering buying one. Will wait now.

The metal frame that runs around the edge of the 4 and 5 makes them virtually unbreakable.

The 6 is almost too slick to be useful. But, may you just have to treat it like you would a tablet.

D.

whiterebel

Dinarius wrote: »

I was considering buying one. Will wait now.

The metal frame that runs around the edge of the 4 and 5 makes them virtually unbreakable.

The 6 is almost too slick to be useful. But, may you just have to treat it like you would a tablet.

D.

I found that, but5 go a clear crystal case for it. Fine now.

Dinarius

whiterebel wrote: »

I found that, but5 go a clear crystal case for it. Fine now.

Do you have a link to the case you bought?

Thanks.

D.

whiterebel

Dinarius wrote: »

Do you have a link to the case you bought?

Thanks.

D.

http://www.amazon.co.uk/gp/product/B00N98KKAU?psc=1&redirect=true&ref_=oh_aui_detailpage_o00_s00

Free screen protector, too which I actually managed to fit!!!!

Dinarius

whiterebel wrote: »

http://www.amazon.co.uk/gp/product/B00N98KKAU?psc=1&redirect=true&ref_=oh_aui_detailpage_o00_s00

Free screen protector, too which I actually managed to fit!!!!

I like it!

Thanks.

D.

deadanonymau5

wolfyboy555 wrote: »

I have just noticed today that my iPhone 6 which I have had for 2 months is bent. It is pretty noticeable when it's out of its case. It must have bent my my pocket sometime. Is there any recourse I have or do u just have to live with it? It's on a bill pay contract. Should I just attempt to bend it back into place?

Did you buy it from Apple.ie?

Did you have a case on it?

wolfyboy555

I bought it under contract from emobile. I had a this case on it:

http://www.amazon.co.uk/dp/B00N9CYWLO/ref=pe_385721_51767431_TE_dp_3

I was expecting to have to ring up and argue for a free replacement. Maybe they realise it's a major default with the phone and there is no point in trying to tell me it was my fault.

wolfyboy555

Received my replacement phone back yesterday so happy enough with the turnaround time. Hopefully this one won't bend. I will try and avoid my jeans pocket where possible.

OceanSixteen

Yeah I just checked my repair status and it says Product replacement pending, Is it a refurb or brand new iPhone you received?

wolfyboy555

OceanSixteen wrote: »

Yeah I just checked my repair status and it says Product replacement pending, Is it a refurb or brand new iPhone you received?

I'm not sure I think its a refurb? It came in a plain white box! You wouldnt be able to tell the difference it looks brand new!

eorpach

While I was waiting in an Apple Store in the UK recently I observed a customer with an iPhone 6 being told by a Genius that their phone was bent (the genius said that a bent phone reduces the touch sensitivity of the screen). They were invited to pay a fee for Apple to fix the bend. They were not offered a free replacement (this is despite the fact that the phone was apparently being returned to the customer after some kind of existing repair).

My iphone 6 Plus screen cracked a few weeks after purchase (below the home button). It didn't fall. It literally cracked in my hand, inside a high-protection case. After a long wait on the phone to their call centre, Apple offered me an entirely new device -- just on the basis of diagnosing it with AppleCare over the phone. The fact that it was still within its 90 day (free AppleCare) purchase window may have influenced the decision. In any event, the phone was entirely new and I'm a very happy customer. In my experience they give very satisfactory customer care once you stand your ground. Try to speak to them in Cork if possible, and list any other Apple products you currently / previously owned. Retaining your future custom does seem to make a difference if its the difference between you being happy or not.

my friend

wolfyboy555 wrote: »

I bought it under contract from emobile. I had a this case on it:

http://www.amazon.co.uk/dp/B00N9CYWLO/ref=pe_385721_51767431_TE_dp_3

I was expecting to have to ring up and argue for a free replacement. Maybe they realise it's a major default with the phone and there is no point in trying to tell me it was my fault.

That's not really a 'case' it's about as useful as a condom on your Mickey if it was caught between a slammed door and a door frame