Faulty DENON CEOL N8

lafpat

Hi I bought a Denon Ceol  N8 from you last year and it has now developed a major fault. I  have been in contact with Denon support Uk and they have told me to contact you regarding this matter. I have dealt with Dave  (Richer sounds) and have bought qute a few items from you. Please can you help with this matter.
Regards

Richersounds.ie: John

lafpat wrote: »

Hi I bought a Denon Ceol  N8 from you last year and it has now developed a major fault. I  have been in contact with Denon support Uk and they have told me to contact you regarding this matter. I have dealt with Dave  (Richer sounds) and have bought qute a few items from you. Please can you help with this matter.
Regards

Lafpat,

Apologies for the hassle and of course we will help - your Denon has a 2 year warranty as standard - we will need to get it back in the 1st instance as we send all our Denon service items to the Authorised Denon service centre in the UK so it will need to be returned to us.

If you would like to drop us a mail or give us a call we will do our best to assist,

ATVB,

John Mc & Crew

lafpat

Richersounds.ie: John wrote: »

lafpat wrote: »

Hi I bought a Denon Ceol  N8 from you last year and it has now developed a major fault. I  have been in contact with Denon support Uk and they have told me to contact you regarding this matter. I have dealt with Dave  (Richer sounds) and have bought qute a few items from you. Please can you help with this matter.
Regards

Lafpat,

Apologies for the hassle and of course we will help - your Denon has a 2 year warranty as standard - we will need to get it back in the 1st instance as we send all our Denon service items to the Authorised Denon service centre in the UK so it will need to be returned to us.

If you would like to drop us a mail or give us a call we will do our best to assist,

ATVB,

John Mc & Crew

Thanks I will return it to as soon as possible 

Regards

Richersounds.ie: Kenny

lafpat wrote: »

Richersounds.ie: John wrote: »

lafpat wrote: »

Hi I bought a Denon Ceol  N8 from you last year and it has now developed a major fault. I  have been in contact with Denon support Uk and they have told me to contact you regarding this matter. I have dealt with Dave  (Richer sounds) and have bought qute a few items from you. Please can you help with this matter.
Regards

Lafpat,

Apologies for the hassle and of course we will help - your Denon has a 2 year warranty as standard - we will need to get it back in the 1st instance as we send all our Denon service items to the Authorised Denon service centre in the UK so it will need to be returned to us.

If you would like to drop us a mail or give us a call we will do our best to assist,

ATVB,

John Mc & Crew

Thanks I will return it to as soon as possible 

Regards

Hi Lafpat.

No problem.

Once you have sent it let us know and we can keep our eye out for it.
Please include the fault and your name and address within the package.

Hope you have a good Christmas :D

lafpat

Parcel is on the way to Richer Sounds in Belfast today via An Post  with relevant info on fault. It should be with you early next week. Regards 

Richersounds.ie: Kenny

lafpat wrote: »

Parcel is on the way to Richer Sounds in Belfast today via An Post  with relevant info on fault. It should be with you early next week. Regards 

Hi Lafpat.

Thanks very much.

I'll keep my eye out for it coming in and get it dealt with ASAP for you.

lafpat

Richersounds.ie: Kenny wrote: »

lafpat wrote: »

Parcel is on the way to Richer Sounds in Belfast today via An Post  with relevant info on fault. It should be with you early next week. Regards 

Hi Lafpat.

Thanks very much.

I'll keep my eye out for it coming in and get it dealt with ASAP for you.

Just got a phone call from Richersounds saying the package has arrived in a damaged state. Please could you send on photographs of damaged packaging and unit. 

Richersounds.ie: John

lafpat wrote: »

Richersounds.ie: Kenny wrote: »

lafpat wrote: »

Parcel is on the way to Richer Sounds in Belfast today via An Post  with relevant info on fault. It should be with you early next week. Regards 

Hi Lafpat.

Thanks very much.

I'll keep my eye out for it coming in and get it dealt with ASAP for you.

Just got a phone call from Richersounds saying the package has arrived in a damaged state. Please could you send on photographs of damaged packaging and unit. 

Lafpat,

apologies for the hassle - the pics have been sent to you - the visible damage isn't huge but hopefully you will be able to claim against your carrier for the damage in transit.

Keep us posted,

Best regards,

John Mc & Crew

lafpat

Just an update on this thread receive Denon Ceol today and working fine, thanks to all in Richersounds for getting this unit fixed there is a very very small crack on the bottom of unit and An Post are looking into at the moment. Once again thanks to the team in Richersounds Regards 

Richersounds.ie: John

lafpat wrote: »

Just an update on this thread receive Denon Ceol today and working fine, thanks to all in Richersounds for getting this unit fixed there is a very very small crack on the bottom of unit and An Post are looking into at the moment. Once again thanks to the team in Richersounds Regards 

Lafpat,

really many thanks for taking the time to post, especially as your unit was damaged on route to us, many thanks and keep us posted if you need us to do a report for you so you can claim from your couriers.

Thanks again and as ever keep us posted if we can assist in any way,

ATVB,

John Mc & Crew