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Can I recall a SEPA once off payment made

  • 22-12-2014 11:44am
    #1
    finbarr25
    Registered Users, Registered Users 2 Posts: 2 ✭


    Hi There 

    I posted this a moment ago but i dont think i did it correctly. I just want to know if we can recall a SEPA  payment made to an incorrect account. I see the SEPA direct debit refund form but I diont see that this applies to this situation where we have made a once off incorrect payment..

    Thanks


Comments

  • #2
    Bank of Ireland: Laura
    Closed Accounts Posts: 414 ✭✭Bank of Ireland: Laura


    [font=Arial, sans-serif]Hi finbarr25.[/font]
    [font=Arial, sans-serif] [/font]
    [font=Arial, sans-serif]A very warm welcome to Boards.ie.[/font]
    [font=Arial, sans-serif] [/font]
    [font=Arial, sans-serif]Thanks for your query. Unfortunately, it is not possible to cancel a requested transfer once you have confirmed it with your 365 pin. You would need to contact the payee to request that the payment be sent back to your account.  [/font]
    [font=Arial, sans-serif] [/font]
    [font=Arial, sans-serif]If we can assist you with anything further, please don't hesitate to contact us again.[/font]

    [font=Arial, sans-serif]Laura[/font]


  • #3
    finbarr25
    Registered Users, Registered Users 2 Posts: 2 ✭finbarr25


    Bank of Ireland: Laura wrote: »
    [font=Arial, sans-serif]Hi finbarr25.[/font]
    [font=Arial, sans-serif] [/font]
    [font=Arial, sans-serif]A very warm welcome to Boards.ie.[/font]
    [font=Arial, sans-serif] [/font]
    [font=Arial, sans-serif]Thanks for your query. Unfortunately, it is not possible to cancel a requested transfer once you have confirmed it with your 365 pin. You would need to contact the payee to request that the payment be sent back to your account.  [/font]
    [font=Arial, sans-serif] [/font]
    [font=Arial, sans-serif]If we can assist you with anything further, please don't hesitate to contact us again.[/font]

    [font=Arial, sans-serif]Laura[/font]
    Hi Laura

    Thanks for your speedy reply to me.. Just a further point.. I assume the fact that the transaction I refer to was on BOI Business-Online makes no difference to your reply..?


  • #4
    Bank of Ireland: Laura
    Closed Accounts Posts: 414 ✭✭Bank of Ireland: Laura


    That's correct finbarr25.

    Whether this transfer is requested through BOI365 or through Business Online, it is not possible for the payment to be reversed.

    If you have any further queries, please let us know.
    Laura


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