Standing Order

jadeness

Hi , I am at work at the moment so I can't call BOI. I cancelled a Standing Order on my 365 Online last month . I made a payment to the Gym on the 17th November and got an injury so had to take time off so I cancelled the S.O. around the 20th November in order to make sure I wouldn't be charged on the 17th of December.  I received a letter in the post on Friday 19th December to say that I missed a Gym Standing Order payment and that I would most likely be getting a charge for missing the payment. 

I then went online to check and saw that in the Manage Accounts section.. my Standing Order was still Active. So I cancelled it again and like before it confirmed that it had been 'permanently deleted' . I logged out and logged on a few hours later and the S.O. was still active. I was charged €12.70 for missing the 'payment' . And even now when I am logging back in, the Gym Standing Order is still Active. I am wondering how can I be refunded the 12.70 and also the standing order cancelled since it was obviously a problem with the online system wrongfully telling me it was cancelled last month and now I have incurred a fee which I shouldn't have.

Thank you and Kind regards,

J

Bank of Ireland: Laura

[font=Arial, sans-serif]Hi jadeness.[/font]
[font=Arial, sans-serif] [/font]
[font=Arial, sans-serif]Thanks for getting in touch with us here on Boards.ie.[/font]
[font=Arial, sans-serif] [/font]
[font=Arial, sans-serif]We are sorry to hear of the recent difficulty you encountered while trying to cancel a standing order on your account.[/font]
[font=Arial, sans-serif]When you make this request type online, the status of the standing order will not change to cancelled until the following working day.[/font]
[font=Arial, sans-serif] [/font]
[font=Arial, sans-serif]In order for us to investigate this for you, please contact Bank of Ireland365 on 0818 365 365 / 003531 4044000 and a representative will be happy to assist you.[/font]
[font=Arial, sans-serif] [/font]
[font=Arial, sans-serif]We hope this is resolved for you promptly.[/font]

[font=Arial, sans-serif]Laura[/font]

jadeness

Bank of Ireland: Laura wrote: »

[font=Arial, sans-serif]Hi jadeness.[/font]
[font=Arial, sans-serif] [/font]
[font=Arial, sans-serif]Thanks for getting in touch with us here on Boards.ie.[/font]
[font=Arial, sans-serif] [/font]
[font=Arial, sans-serif]We are sorry to hear of the recent difficulty you encountered while trying to cancel a standing order on your account.[/font]
[font=Arial, sans-serif]When you make this request type online, the status of the standing order will not change to cancelled until the following working day.[/font]
[font=Arial, sans-serif] [/font]
[font=Arial, sans-serif]In order for us to investigate this for you, please contact Bank of Ireland365 on 0818 365 365 / 003531 4044000 and a representative will be happy to assist you.[/font]
[font=Arial, sans-serif] [/font]
[font=Arial, sans-serif]We hope this is resolved for you promptly.[/font]

[font=Arial, sans-serif]Laura[/font]

Hi Laura

Thank you for the reply 

Kind regards
jade

Bank of Ireland: Laura

You're very welcome jadeness.

If we can assist you with anything further, please don't hesitate to contact us again.
Laura