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Website declines payment

  • 14-12-2014 6:30pm
    #1
    2012paddy2012
    Registered Users, Registered Users 2 Posts: 2,880 ✭✭✭


    I have another similar post on this. I'm really looking for regs/law on it.

    Tried to purchase holiday on well known reputable holiday site.
    All well till payment at end. I inputted correct credit card details
    However got error message - incorrect credit card details given-
    Payment not accepted. Then decided as a result of that ( well missus did lol)
    That prefer to go to different location. I did no more. Thought card rejected
    No purchase gone through , nothing purchased. However some time later
    That morning despite card being rejected I got email that holiday booked
    And card debited 1500. I don't believe that my authority was requested.
    I didn't input credit card details a second time. I wasn't contacted for
    A re authorisation or anything like that. Have I a case for refund?
    Is there case law is anyone aware?


Comments

  • #2
    Marcusm
    Registered Users, Registered Users 2 Posts: 10,627 ✭✭✭✭Marcusm


    Setting aside the issues arising from the misunderstanding about payment, aren't you entitled to a cooling off period under the distance selling rules. This will depend on a number of factors and you should look to the Ts and Cs on the website.


  • #3
    2012paddy2012
    Registered Users, Registered Users 2 Posts: 2,880 ✭✭✭2012paddy2012


    Marcusm wrote: »
    Setting aside the issues arising from the misunderstanding about payment, aren't you entitled to a cooling off period under the distance selling rules. This will depend on a number of factors and you should look to the Ts and Cs on the website.

    Thks hol booked on line in Dublin ? Is that covered I wonder


  • #4
    2012paddy2012
    Registered Users, Registered Users 2 Posts: 2,880 ✭✭✭2012paddy2012


    .  Your Rights 1. The right to change your mindWhen you shop online you have the right to a “cooling-off†period of 14 calendar days where you can withdraw from the contract and return your purchases to the seller. You do not have to give any reason but bear in mind you may have to pay for the cost of returning the goods.Please note however that some purchases are not covered by the cooling-off period – for instance, hotel bookings, car rental, travel tickets and other leisure services are specifically excluded from this provision.Other exceptions include:Goods which are made to 


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