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Signed up to deal, but not showing on my bills

Ballyv24 · 2014-12-12 12:03:13

Hi, I signed up to an Eircom special offer but it is not showing on my bill. The last 2 bills have been for the full amount. When I got bill 1, I phones Eircom and was told that it will be rectified in the next bill. This was not the case, then I phone eircom and was transfered to a different department, but I had to hang…

12-12-2014 12:03pm

#1

Ballyv24

Registered Users, Registered Users 2 Posts: 1,144 ✭✭✭

Join Date: July 2011

Posts: 1123

Hi,

I signed up to an Eircom special offer but it is not showing on my bill. The last 2 bills have been for the full amount.

When I got bill 1, I phones Eircom and was told that it will be rectified in the next bill. This was not the case, then I phone eircom and was transfered to a different department, but I had to hang up after 15 minutes on hold.

Can you help me with this?

Thanks

0

Comments

#2 12-12-2014 2:00pm

eircom: Alan

Closed Accounts Posts: 6,831 ✭✭✭

Join Date: October 2012

Posts: 6748

Ballyv24 wrote: »

Hi,

I signed up to an Eircom special offer but it is not showing on my bill. The last 2 bills have been for the full amount.

When I got bill 1, I phones Eircom and was told that it will be rectified in the next bill. This was not the case, then I phone eircom and was transfered to a different department, but I had to hang up after 15 minutes on hold.

Can you help me with this?

Thanks

Sorry to hear this Ballyv24

Please PM me your eircom account number & I'll look in to this for you

Thanks
Al

0
#3 16-12-2014 9:33am

Ballyv24

Registered Users, Registered Users 2 Posts: 1,144 ✭✭✭

Join Date: July 2011

Posts: 1123

eircom: Alan wrote: »

Ballyv24 wrote: »

Hi,

I signed up to an Eircom special offer but it is not showing on my bill. The last 2 bills have been for the full amount.

When I got bill 1, I phones Eircom and was told that it will be rectified in the next bill. This was not the case, then I phone eircom and was transfered to a different department, but I had to hang up after 15 minutes on hold.

Can you help me with this?

Thanks

Sorry to hear this Ballyv24

Please PM me your eircom account number & I'll look in to this for you

Thanks
Al

Hi Alan, Any update on this?

0
#4 16-12-2014 8:44pm

Ballyv24

Registered Users, Registered Users 2 Posts: 1,144 ✭✭✭

Join Date: July 2011

Posts: 1123

Anyone else?

0
#5 17-12-2014 11:22am

eircom: Alan

Closed Accounts Posts: 6,831 ✭✭✭

Join Date: October 2012

Posts: 6748

Ballyv24 wrote: »

Anyone else?

Hi Ballyv24

I have investigated this in full today, do you have time today to take a call from me to discus? If so please PM me your mobile number.

Thanks
Al

0