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Time Capsule not connecting to internet after power and ethernet being plugged out

  • 06-12-2014 6:35pm
    #1
    Cerbera
    Registered Users, Registered Users 2 Posts: 371 ✭✭


    I have a Time Capsule (one of the current shape ones) thats about 15 months old.

    Recently I had a new router installed and also fitted a new switch that feeds the Time Capsule and some other stuff.

    Yesterday I plugged out the ethernet connection and the power to the Time Capsule and when I plugged it back in the light kept flashing amber.

    Airport Utility says it has 2 issues -

    - it doesn't have a valid IP address

    - it doesn't have any DNS server addresses

    What does this mean?

    How do I fix it?

    This never happened with the old router and old switch so I'm guessing some setting needs to be changed.


    Oh and I'm not as tecchie as many of you lot so please ignore any basic errors in what I've posted above and "should know" and also any stupid answers that may follow

    :)


Comments

  • #2
    Deep Thought
    Registered Users, Registered Users 2 Posts: 4,564 ✭✭✭Deep Thought


    Try a factory reset.


    Basically it means that its not been seen by the router as a device and thus you cant see it on the network

    Could be the ethernet cable or the port on the router

    The narrower a man’s mind, the broader his statements.



  • #3
    Type 17
    Registered Users, Registered Users 2 Posts: 2,731 ✭✭✭Type 17


    Sounds like the Time Capsule (TC) was doing the routing, but the new router is now doing it, and so the TC is no longer set up correctly - it's easy to fix, but first, you should check that the Ethernet cable is plugged in to the TC in the right port - the one you want is one of the three LAN ones, not the single WAN one.

    As mentioned, time for a factory reset - unplug, hold a pen in the reset button at the rear, and whilst still holding it in, plug it back in and wait around 5-10 seconds until the light starts blinking rapidly.

    Allow it to finish booting, and then use the Airport Utility app on a Mac/iOS device/PC to set it up automatically. I'm presuming that you want the TC to provide Wi-Fi, so you should turn off the wi-fi on the new router. You should choose the option to Create a Network with the TC and follow the instructions.

    Ask questions as required...


  • #4
    Cerbera
    Registered Users, Registered Users 2 Posts: 371 ✭✭Cerbera


    A soft reset seems to have worked

    I reset it a couple of days ago now and all is going ok so far anyway

    Thanks for the help folks


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