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Card Numbers unreadable

  • 03-12-2014 1:07pm
    #1
    JohnMagic
    Registered Users, Registered Users 2 Posts: 24 ✭


    Hi,

    The numbers on my visa debit card have become unreadable following normal use of my card. I requested a replacement card and was told that an €8 replacement fee is required.

    Can I ask why I have to compensate for quality issues with the card I was provided with?

    I am not happy at all with this. I pay enough bank charges to hold this account as it is.

    JM


Comments

  • #2
    [Deleted User]
    Posts: 0 ✭✭✭ [Deleted User]


    There are have been a good few complaints about the quality of the Oberthur cards BOI are currently using. If you kick up a fuss they should refund you the replacement cost.


  • #3
    seamus
    Registered Users, Registered Users 2 Posts: 68,190 ✭✭✭✭seamus


    Take a felt tip marker in a strong colour (i.e. dark if your card is light, light if your card is dark) and trace over the numbers using it. It won't affect the card's ability to be read by machines.


  • #4
    Bank of Ireland: Tara
    Closed Accounts Posts: 2,346 ✭✭✭Bank of Ireland: Tara


    Hi JohnMagic,

    Thanks for getting in touch.

    We're sorry to hear you are unhappy with the card replacement charge. This is the charge applied to replace a lost, stolen or damaged card and is advised in our Schedule of Fees and Charges brochure.  

    If you feel there was a quality issue with the card you were originally issued with, please see here for our complaints process.

    Thanks
    Tara
    JohnMagic wrote: »
    Hi,

    The numbers on my visa debit card have become unreadable following normal use of my card. I requested a replacement card and was told that an €8 replacement fee is required.

    Can I ask why I have to compensate for quality issues with the card I was provided with?

    I am not happy at all with this. I pay enough bank charges to hold this account as it is.

    JM


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