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Be careful if driving to Belfast Richersounds

  • 03-12-2014 12:50pm
    #1
    Katarzyna127
    Registered Users, Registered Users 2 Posts: 58 ✭✭


    Just a word of warning to anyone making the trip up from the south.

    On Sunday last i checked the richersounds website, they were selling aoptoma projector at a discounted price and the website said it was available to pick up in store.
    However wanting to be sure i decided to ring them, it took a while to get through but i was eventually told they had one in stock and that they would hold it for me.
    I was in Monaghan at the time and about to head back to Kilkenny but decided to take a spin up to Belfast, 2 hours later it was madness trying to get parked but eventually i got a space in the castlecourt shopping center. 
    Finally got into the richersounds only to be told they had not got the projector in stock and that it was due to a fault in their system.
    I was a bit annoyed to say the least after the long drive and getting into the place, the assistant there took my details and promised me a call back the following day (Monday) to see if they could find it or get their hands on another one, he also offered me free shipping if they did find it, Its Wednesday now and still no call back.
    Roughly 5 hours drive later i was back in Kilkenny , complete waste of about 50euro in petrol, my Sunday and parking fee.
    So be careful if your making the drive that they physically have it in stock .
    Michael


Comments

  • #2
    Hyzepher
    Moderators, Recreation & Hobbies Moderators Posts: 4,668 Mod ✭✭✭✭Hyzepher


    I'd say due to the weekend that was in it - they were relying on the stock system for level instead of getting the time to physically confirm it on the premises. 

    I'd be confident that you will get a call and I'm sure the RS lads will do their best to give you the best deal possible under the circumstances


  • #3
    Richersounds.ie: John
    Company Representative Posts: 9,508 ✭✭✭Richersounds.ie: John


    Michael,

    Apologies that you have had a poor experience with us - we did have stocks of the W1070 however we were not taking phone or web reservations for the key offers on Friday or Saturday as with the offers we gave priority to in store shoppers.

    If you can PM or mail me with name of the Colleagues you dealt with on the phone and in-store I'll chat to them and see what happened in this event,

    Apologies and I will get back to you asap,

    Best regards,

    John Mc

    John McDonald / Managing Director / Richer Sounds Ireland / www.richersounds.ie / johnmc@richersounds.ie



  • #4
    Katarzyna127
    Registered Users, Registered Users 2 Posts: 58 ✭✭Katarzyna127


    Just wanted to update everyone

    John has been very decent to me in trying to sort this matter and i would have no hesitation in dealing with Richersounds in the future :)

    Michael


  • #5
    Katarzyna127
    Registered Users, Registered Users 2 Posts: 58 ✭✭Katarzyna127


    Just wanted to update everyone

    John has been very decent to me in trying to sort this matter and i would have no hesitation in dealing with Richersounds in the future :)

    Michael


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