Redeemed Voucher via Email - No Code

Glenn Coco

Hi, I just tried to redeem a voucher for the Woodies Christmas Light. 
I opted to have the code emailed to me.
However, in the email there is no Voucher Code.
All other details of the offer are present, however the space beside Voucher Code is blank...

EI: Una

Hi Glenn Coco,

We raised this issue with the Powering Rewards team, which spoke to Woodies. It should be resolved now and a code should appear. Perhaps allow a window of time before printing the voucher again. If you experience any further issues later on though, do private message us your email address.

Regards,
Una

Glenn Coco

Hi Una,

Thanks for your reply.
The email is blank in the code area. This remains blank when I print. When I try to go back in to redeem again, it will not allow me, nor can I resend the email.
I sent you on my account number and email address via PM earlier.

Cherylwalsh3

Mine was the same. No code in the email.

EI: Una

Hi folks,

The issue has been worked on - any joy with redeeming the voucher now?

Regards,
Una

Glenn Coco

Electric Ireland: Una wrote: »

Hi folks,

The issue has been worked on - any joy with redeeming the voucher now?

Regards,
Una

Nothing happening for me.

EI: Aoife O

Hi there,

We've been working on resolving the issue, and have been in touch with Woodies. They have agreed to accept the blank vouchers, but we can also arrange to have new ones sent to you with codes if you prefer. Please PM us with your details (email address and Electric Ireland account number) if you'd like us to send you one.

Kind regards,
Aoife

Glenn Coco

Just sent you a PM there Aoife.

Glenn Coco

Sorted, thanks a million for your help guys!

EI: Aoife O

You're welcome Glen Coco, thanks for letting us know. 

If there's anything further you need assistance with, don't hesitate to get in touch.

Kind regards,
Aoife