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Eircom Service is still BAAAAAD!

  • 01-12-2014 12:42pm
    #1
    kig
    Registered Users, Registered Users 2 Posts: 264 ✭✭


    Nothing has changed with Eircom in the last 5 or 6 years. I left Eircom a few years ago, mainly because of the service we were getting. I was told by a few people that things have improved so decided to give them a try again, because we cannot get a reliable UPC broadband. I signed up on 31 Oct, a month later I am still waiting to be connected (and I can seen the eircom junction box out of my kitchen window). I have phoned them 5 or 6 times now, I get apologies every time, with a different excuse/explanation. I have been told twice that I would be connected withing a few days. Today I was told they cannot give me a date or time, but maybe in 2 weeks time? What am I supposed to do with that?????
    If anyone is thinking of changing their ISP to eircom, I would advise you to think again.


Comments

  • #2
    kig
    Registered Users, Registered Users 2 Posts: 264 ✭✭kig


    Unfortunately I believed the rep who came to my door, that eircom had sorted out their problems, and signed up with them in October last year. Since then we have had endless hassels. Firstly it took them almost 2 months to connect us, and we live in dublin about 100m from their junction box. During this time they decided to change the contract without telling us anything about it, because (as one story went) "the computer said no". The bills that we get bear absolutely no resemblance to what we signed up for. Although I have no proof, I'm sure that the rep told me that I could record up to 4 TV programs at a time, you can only record and/or watch 2 channels at a time, and the channels are quite limited compared to Sky or UPC. I have spent hours on the phone to them, tried their online chat, written to them, emailed them, all without getting any sense or help out of them. I am so sick of this B****t, that I have asked them to cancel the contract - I hope that they are sick enough of me to do it. If I can advise anyone thinking of moving to eircom - DON'T DO IT!!!!!!!!!!!


  • #3
    ED E
    Registered Users, Registered Users 2 Posts: 36,170 ✭✭✭✭ED E


    kig wrote: »
    I believed the rep who came to my door

    /thread

    You listened to a door to door salesperson. You asked for a world of pain. You got it.


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