One line / two accounts.

J_A_F_A

I'm at my wits end with Eircom. I have had ongoing problems since I made the mistake of signing up with you in mid. June. I ordered a broadband only account.

The latest problem is that you have managed to create *two* different accounts & phone numbers (both b'band only.) Both paid by DD.

Talking to customer care is a disaster because they say that they can only look at one account at a time.

I also have problems with the download speeds (averaging 0.56Mbps according to Samknows.)
During my last chat I was told that one acc. has a max. of 5Mbps and the other has a max. of 20 and that there is a major fault on the line. Told it would be sorted (the fault that is) last week but still waiting...

All I want is to pay for ONE DECENT WORKING acc. and get credit for the other. 

Is this too much to ask here?

eircom: Alan

J_A_F_A wrote: »

I'm at my wits end with Eircom. I have had ongoing problems since I made the mistake of signing up with you in mid. June. I ordered a broadband only account.

The latest problem is that you have managed to create *two* different accounts & phone numbers (both b'band only.) Both paid by DD.

Talking to customer care is a disaster because they say that they can only look at one account at a time.

I also have problems with the download speeds (averaging 0.56Mbps according to Samknows.)
During my last chat I was told that one acc. has a max. of 5Mbps and the other has a max. of 20 and that there is a major fault on the line. Told it would be sorted (the fault that is) last week but still waiting...

All I want is to pay for ONE DECENT WORKING acc. and get credit for the other. 

Is this too much to ask here?

Sorry to hear this J_A_F_A

Please PM me the two account numbers and I'll look in tot his further for you

Thanks
Al

J_A_F_A

eircom: Alan wrote: »

J_A_F_A wrote: »

I'm at my wits end with Eircom. I have had ongoing problems since I made the mistake of signing up with you in mid. June. I ordered a broadband only account.

The latest problem is that you have managed to create *two* different accounts & phone numbers (both b'band only.) Both paid by DD.

Talking to customer care is a disaster because they say that they can only look at one account at a time.

I also have problems with the download speeds (averaging 0.56Mbps according to Samknows.)
During my last chat I was told that one acc. has a max. of 5Mbps and the other has a max. of 20 and that there is a major fault on the line. Told it would be sorted (the fault that is) last week but still waiting...

All I want is to pay for ONE DECENT WORKING acc. and get credit for the other. 

Is this too much to ask here?

Sorry to hear this <snipped due to Boards policy>

Please PM me the two account numbers and I'll look in tot his further for you

Thanks
Al

Hi Alan,
One of my accounts has disappeared so there is hope...any chance of something being done about the dire lack of speed...?

Cheers,
J_

eircom: Alan

J_A_F_A wrote: »

eircom: Alan wrote: »

J_A_F_A wrote: »

I'm at my wits end with Eircom. I have had ongoing problems since I made the mistake of signing up with you in mid. June. I ordered a broadband only account.

The latest problem is that you have managed to create *two* different accounts & phone numbers (both b'band only.) Both paid by DD.

Talking to customer care is a disaster because they say that they can only look at one account at a time.

I also have problems with the download speeds (averaging 0.56Mbps according to Samknows.)
During my last chat I was told that one acc. has a max. of 5Mbps and the other has a max. of 20 and that there is a major fault on the line. Told it would be sorted (the fault that is) last week but still waiting...

All I want is to pay for ONE DECENT WORKING acc. and get credit for the other. 

Is this too much to ask here?

Sorry to hear this <snipped due to Boards policy>

Please PM me the two account numbers and I'll look in tot his further for you

Thanks
Al

Hi Alan,
One of my accounts has disappeared so there is hope...any chance of something being done about the dire lack of speed...?

Cheers,
J_

Hi J_A_F_A



Can you confirm what speeds you're getting at present please?


Thanks
AL

J_A_F_A

eircom: Alan wrote: »

J_A_F_A wrote: »

Hi Alan,
One of my accounts has disappeared so there is hope...any chance of something being done about the dire lack of speed...?

Cheers,
J_

Can you confirm what speeds you're getting at present please?


Thanks
AL

Latest download speed is 0.75Mbps. Highest in the last seven days was 0.94Mbps
The highest upload speed was 0.395Mbps

J_

eircom: Alan

Cheers JAFFA

I'm awaiting an update from technical support on this - that does indeed seem very low to be honest

As soon as I have more information I'll let you know

Thanks
Al

J_A_F_A

eircom: Alan wrote: »

Cheers JAFFA

I'm awaiting an update from technical support on this - that does indeed seem very low to be honest

As soon as I have more information I'll let you know

Thanks
Al

Still waiting on this. Latest download speed 0.75Mbps
It would be nice to have it resolved before Christmas!

J_

eircom: Alan

J_A_F_A wrote: »

eircom: Alan wrote: »

Cheers JAFFA

I'm awaiting an update from technical support on this - that does indeed seem very low to be honest

As soon as I have more information I'll let you know

Thanks
Al

Still waiting on this. Latest download speed 0.75Mbps
It would be nice to have it resolved before Christmas!

J_

Hi J_A_F_A

I'm very sorry this has not been resolved for you yet - I will add priority to you case today and get back to you as soon as I have any further information.

Thanks
Al

J_A_F_A

eircom: Alan wrote: »

I'm very sorry this has not been resolved for you yet - I will add priority to you case today and get back to you as soon as I have any further information.

Thanks
Al

If you added "priority" to my case it's not made any difference. I would really like this fixed before Christmas. As at 06:00 this morning the line was crawling along at 0.74Mbps

eircom: Alan

J_A_F_A wrote: »

eircom: Alan wrote: »

I'm very sorry this has not been resolved for you yet - I will add priority to you case today and get back to you as soon as I have any further information.

Thanks
Al

If you added "priority" to my case it's not made any difference. I would really like this fixed before Christmas. As at 06:00 this morning the line was crawling along at 0.74Mbps

Your right J_A_F_A

Adding priority to this has seed to be ineffective - I will follow up on this today and update you as soon as possible.

Thanks
Al

J_A_F_A

eircom: Alan wrote: »

J_A_F_A wrote: »

If you added "priority" to my case it's not made any difference. I would really like this fixed before Christmas. As at 06:00 this morning the line was crawling along at 0.74Mbps

Your right <snip> 

Adding priority to this has seed to be ineffective - I will follow up on this today and update you as soon as possible.

Thanks
Al

Mirabile dictu.

An engineer has fixed the fault. It works! :-)

Thank you Al.

Happy Christmas.

J_

PS 
(still waiting on the refund cheque but you did say it would take some time)

eircom: Alan

J_A_F_A wrote: »

eircom: Alan wrote: »

J_A_F_A wrote: »

If you added "priority" to my case it's not made any difference. I would really like this fixed before Christmas. As at 06:00 this morning the line was crawling along at 0.74Mbps

Your right <snip> 

Adding priority to this has seed to be ineffective - I will follow up on this today and update you as soon as possible.

Thanks
Al

Mirabile dictu.

An engineer has fixed the fault. It works! :-)

Thank you Al.

Happy Christmas.

J_

PS 
(still waiting on the refund cheque but you did say it would take some time)

You're welcome J_A_F_A

Yes the refund will take 30 working days but I'll keep my eye on this for you

Happy Christmas to you too


Al

J_A_F_A

eircom: Alan wrote: »

J_A_F_A wrote: »

eircom: Alan wrote: »

J_A_F_A wrote: »

If you added "priority" to my case it's not made any difference. I would really like this fixed before Christmas. As at 06:00 this morning the line was crawling along at 0.74Mbps

Your right <snip> 

Adding priority to this has seed to be ineffective - I will follow up on this today and update you as soon as possible.

Thanks
Al

Mirabile dictu.

An engineer has fixed the fault. It works! :-)

Thank you Al.

Happy Christmas.

J_

PS 
(still waiting on the refund cheque but you did say it would take some time)

You're welcome J_A_F_A

Yes the refund will take 30 working days but I'll keep my eye on this for you

Happy Christmas to you too


Al

Hi Alan,
Giving this a bump. I received a final bill dated 17th Dec 2014 for the account that you killed off. It states that there is a substantial credit. Still waiting for a refund cheque...

Also sent you a PM about a different matter.
Thanks,
J_

eircom: Alan

J_A_F_A wrote: »

eircom: Alan wrote: »

J_A_F_A wrote: »

eircom: Alan wrote: »

J_A_F_A wrote: »

If you added "priority" to my case it's not made any difference. I would really like this fixed before Christmas. As at 06:00 this morning the line was crawling along at 0.74Mbps

Your right <snip> 

Adding priority to this has seed to be ineffective - I will follow up on this today and update you as soon as possible.

Thanks
Al

Mirabile dictu.

An engineer has fixed the fault. It works! :-)

Thank you Al.

Happy Christmas.

J_

PS 
(still waiting on the refund cheque but you did say it would take some time)

You're welcome J_A_F_A

Yes the refund will take 30 working days but I'll keep my eye on this for you

Happy Christmas to you too


Al

Hi Andy,
Giving this a bump. I received a final bill dated 17th Dec 2014 for the account that you killed off. It states that there is a substantial credit. Still waiting for a refund cheque...

Also sent you a PM about a different matter.
Thanks,
J_

Hi J_A_F_A

Please leave this with me and I will get back to you with an update tomorrow morning

Thanks
Al

J_A_F_A

eircom: Alan wrote: »

J_A_F_A wrote: »

<snip>

Hi J_A_F_A

Please leave this with me and I will get back to you with an update tomorrow morning

Thanks
Al

Hi Alan,

Still waiting on your update.

J_

eircom: Alan

J_A_F_A wrote: »

eircom: Alan wrote: »

J_A_F_A wrote: »

<snip>

Hi J_A_F_A

Please leave this with me and I will get back to you with an update tomorrow morning

Thanks
Al

Hi Alan,

Still waiting on your update.

J_

Hi J_A_F_A

Please view my PM to you,

Cheers

Al

J_A_F_A

eircom: Alan wrote: »

J_A_F_A wrote: »

<snip>

Hi J_A_F_A

Please view my PM to you,

Cheers

Al

Done & replied.

eircom: Alan

J_A_F_A wrote: »

eircom: Alan wrote: »

J_A_F_A wrote: »

<snip>

Hi J_A_F_A

Please view my PM to you,

Cheers

Al

Done & replied.

Thanks for taking the call J_A_F_A

Let me know if you have anything else I can help with

Cheers
Al

J_A_F_A

Hi Alan,
Giving this thread yet another bump. Still no sign of my refund. 30 working days are well and truly past! The final bill stating that the account was in credit is dated 17th December 2014.

J_

eircom: Alan wrote: »

Let me know if you have anything else I can help with

Cheers
Al

J_A_F_A

Alan.
Sent you another PM in the hopes that you might be able to resolve the credit issue. 

J_

J_A_F_A wrote: »

Hi Alan,
Giving this thread yet another bump. Still no sign of my refund. 30 working days are well and truly past! The final bill stating that the account was in credit is dated 17th December 2014.

J_

eircom: Alan wrote: »

Let me know if you have anything else I can help with

Cheers
Al

eircom: Alan

J_A_F_A wrote: »

Alan.
Sent you another PM in the hopes that you might be able to resolve the credit issue. 

J_

J_A_F_A wrote: »

Hi Alan,
Giving this thread yet another bump. Still no sign of my refund. 30 working days are well and truly past! The final bill stating that the account was in credit is dated 17th December 2014.

J_

eircom: Alan wrote: »

Let me know if you have anything else I can help with

Cheers
Al

Hi JAFFA

The refund was finally cleared and arranged on the 11/2 and from this date the expected time frame for cheque delivery to your home should be 10 working days meaning that the cheque of €199.26 will be with you any day now.

Cheers
Al

J_A_F_A

Thanks. Will advise if/when it appears.

Update: Minutes after posting here the cheque did arrive!


J_
<SNIP>

eircom: Alan wrote: »

Hi JAFFA

The refund was finally cleared and arranged on the 11/2 and from this date the expected time frame for cheque delivery to your home should be 10 working days meaning that the cheque of €199.26 will be with you any day now.

Cheers
Al

eircom: Alan

J_A_F_A wrote: »

Thanks. Will advise if/when it appears.

J_
<SNIP>

eircom: Alan wrote: »

Hi JAFFA

The refund was finally cleared and arranged on the 11/2 and from this date the expected time frame for cheque delivery to your home should be 10 working days meaning that the cheque of €199.26 will be with you any day now.

Cheers
Al

Please do J_A_F_A

Cheers
Al