Macbook pro refuses to open amazon

cloonymee

i have a late 2013 macbook which refuses to open amazon uk (or any amazon for that matter) Has anybody come across this problem before? I've tried Opera Chrome and Safari so it's really frustrating. thanks!

maringo

Try Firefox

Zillah

Is there any reason that your hosts file may have been edited?

cloonymee

Zillah wrote: »

Is there any reason that your hosts file may have been edited?

I've no idea if thats the case, I bought the mac in America last month and wouldn't have changed any settings. Any idea how I could check this? thanks

cloonymee

maringo wrote: »

Try Firefox

I tried firefox too, still the same problem. Mac seems to work perfect on any other website!

Dorsanty

Open terminal app.

Run 'dig www.amazon.co.uk'

Post what is in the "ANSWER SECTION"

I for example have an answer of IP 54.239.36.155
If you paste this into your browser you should load www.amazon.co.uk

If the IP works but the name doesn't then you have a DNS problem.
If the IP doesn't work then you have a network problem.

cloonymee

thanks for that i got. 195.191.219.100 which when i pasted into safari failed to open a page!

Dorsanty

I assume the IP from my earlier post worked?
If so DNS is messed up.
Check System Preferences -> Network -> WiFi or whatever your interface is -> Advanced -> DNS to see the server and search domain configuration.

Other useful info out of dig,

$ dig www.amazon.co.uk

; <<>> DiG 9.8.3-P1 <<>> www.amazon.co.uk
;; global options: +cmd
;; Got answer:
;; ->>HEADER<<- opcode: QUERY, [B]status: NOERROR[/B], id: 47600
;; flags: qr rd ra; QUERY: 1, [B]ANSWER: 1[/B], AUTHORITY: 0, ADDITIONAL: 0

;; QUESTION SECTION:
;www.amazon.co.uk.		IN	A

;; [B]ANSWER[/B] SECTION:
www.amazon.co.uk.	54	IN	A	178.236.6.251

;; Query time: 34 msec
;; [B]SERVER[/B]: A.B.C.D#53(A.B.C.D) [B]<- should be your home router's IP or any override you have set e.g. Google public DNS[/B]
;; WHEN: Sat Nov 29 18:17:44 2014
;; MSG SIZE  rcvd: 50

There are numerous reasons to not use your ISPs DNS servers one of which is 24x7 reliability. Google offers a DNS service which is fast and highly available. See https://developers.google.com/speed/public-dns/ for more

cloonymee

Hi Dorsanty. Yes your IP worked perfectly. I'll look into the google DNS service you posted. Thanks for your help with this!

cloonymee

PS the google DNS solved the problem. Thanks for the simple fix

tossy

Had a similar problem only this weekend with Safari only half loading pages, switched the DNS to google and it sorted it out straight away.