Should I get a final bill

AMCCORK

I switched provider a few months ago and never got a final bill from eircom. I would imagine I am due a refund as you are bill a month in advance on the package.  I have tried calling but give up after 15 mins on hold. Thanks.

eircom: Alan

AMCCORK wrote: »

I switched provider a few months ago and never got a final bill from eircom. I would imagine I am due a refund as you are bill a month in advance on the package.  I have tried calling but give up after 15 mins on hold. Thanks.

Hi AMCCORK

I'll be able to confirm this for you if you would like to PM me your eircom account number

Thanks
Al

AMCCORK

Hi there, I did PM the account number any update?

eircom: Alan

AMCCORK wrote: »

Hi there, I did PM the account number any update?

Hi AMCCORK

A final bill was sent on the 24/9 showing a credit of €1.27 which should have reached you by cheque by now - have you received this cheque yet?

Thanks
Al

AMCCORK

I never got the bill which is strange as have received every other bill could it be resent so I can check it please? The credit would seem a bit low and no haven't received a cheque either .
Thanks
Angela

eircom: Aisling

AMCCORK wrote: »

I switched provider a few months ago and never got a final bill from eircom. I would imagine I am due a refund as you are bill a month in advance on the package.  I have tried calling but give up after 15 mins on hold. Thanks.

Hi AMCCORK

Would you like to PM me yout account no & I will look into this for you.

Thanks
Ash

AMCCORK

Hi Ash,
I pm Alan with no. He said bill issued and chq sent for 1.25. I never received either and asked for a copy bill so I could check it as it seems low. I was paying €60 per month and switched half way through the month. Do you need me to send account number again? Tkx A

eircom: Alan

AMCCORK wrote: »

Hi Ash,
I pm Alan with no. He said bill issued and chq sent for 1.25. I never received either and asked for a copy bill so I could check it as it seems low. I was paying €60 per month and switched half way through the month. Do you need me to send account number again? Tkx A

Hi AMCCORK

The line, broadband & package are charged separately upon closure, here's a breakdown

Broadband charged from 18/9 to 27/9= €9.84 ex vat
Phone line charged from 18/9 to 27/9 = €6.90 ex vat

Total in credit is €16.76

However calls were made to the total of €6.66 ex vat bring the amount in credit to €10.08 ex vat and a subsequent charge for ceasing the voice plan subscription of €9.04 bring the total to an amount in credit of -€1.27

Thanks
Al

AMCCORK

eircom: Alan wrote: »

Hi AMCCORK

The line, broadband & package are charged separately upon closure, here's a breakdown

Broadband charged from 18/9 to 27/9= €9.84 ex vat
Phone line charged from 18/9 to 27/9 = €6.90 ex vat

Total in credit is €16.76

However calls were made to the total of €6.66 ex vat bring the amount in credit to €10.08 ex vat and a subsequent charge for ceasing the voice plan subscription of €9.04 bring the total to an amount in credit of -€1.27

Thanks
Al

Hi Al,
Why was I not sent a bill? Why is the credit not a proportion of the month ? What is the cease charge as I was not in contract?
Thanks
Angela

eircom: Alan

AMCCORK wrote: »

eircom: Alan wrote: »

Hi AMCCORK

The line, broadband & package are charged separately upon closure, here's a breakdown

Broadband charged from 18/9 to 27/9= €9.84 ex vat
Phone line charged from 18/9 to 27/9 = €6.90 ex vat

Total in credit is €16.76

However calls were made to the total of €6.66 ex vat bring the amount in credit to €10.08 ex vat and a subsequent charge for ceasing the voice plan subscription of €9.04 bring the total to an amount in credit of -€1.27

Thanks
Al

Hi Al,
Why was I not sent a bill? Why is the credit not a proportion of the month ? What is the cease charge as I was not in contract?
Thanks
Angela

Hi AMCCORK

I can confirm that the bill was posted to you on the 24th of September, I do not know why you you don't have it but I can confirm it was definitely posted - if you would like me to email you a PDF copy please PM me your email address.

There were no cease charges - just charges up to the date of when you move provider (18/9) The bill itself and credit breakdown I included in my previous post reflects the rebate.

Al

AMCCORK

eircom: Alan wrote: »

Hi AMCCORK

I can confirm that the bill was posted to you on the 24th of September, I do not know why you you don't have it but I can confirm it was definitely posted - if you would like me to email you a PDF copy please PM me your email address.

There were no cease charges - just charges up to the date of when you move provider (18/9) The bill itself and credit breakdown I included in my previous post reflects the rebate.

Al

Ok I will PM email address strange I haven't received the bill. You mention a subsequent cease call charge that's what I was asking about.
Thanks
Angela

eircom: Alan

AMCCORK wrote: »

eircom: Alan wrote: »

Hi AMCCORK

I can confirm that the bill was posted to you on the 24th of September, I do not know why you you don't have it but I can confirm it was definitely posted - if you would like me to email you a PDF copy please PM me your email address.

There were no cease charges - just charges up to the date of when you move provider (18/9) The bill itself and credit breakdown I included in my previous post reflects the rebate.

Al

Ok I will PM email address strange I haven't received the bill. You mention a subsequent cease call charge that's what I was asking about.
Thanks
Angela

Apologies for the delays AMCCORK

I'll email you your bill soon

Thanks
Al

AMCCORK

Hi I still have not received this bill and I would like to know what the cease call charge is. Thanks

eircom: Tony

AMCCORK wrote: »

Hi I still have not received this bill and I would like to know what the cease call charge is. Thanks

Hi AMCCORK
Al is off today, but back tomorrow, I will see if he was able to mail this as advised above. We can have this re-sent to you with cease call charge.
Tony

AMCCORK

eircom: Tony wrote: »

Hi AMCCORK
Al is off today, but back tomorrow, I will see if he was able to mail this as advised above. We can have this re-sent to you with cease call charge.
Tony

Thanks What is the cease call charge? I was not in contract. Thanks Angela

eircom: Tony

AMCCORK wrote: »

eircom: Tony wrote: »

Hi AMCCORK
Al is off today, but back tomorrow, I will see if he was able to mail this as advised above. We can have this re-sent to you with cease call charge.
Tony

Thanks What is the cease call charge? I was not in contract. Thanks Angela

Hi Angela, if not in contract then there is no early cease charge, I presume this is what you were asking for above?
Tony

AMCCORK

eircom: Tony wrote: »

Hi Angela, if not in contract then there is no early cease charge, I presume this is what you were asking for above?
Tony

Hi tony,
Yes I felt j should be due a refund. I never received a final bill and have requested same through this forum. As you can see in the break down of the final bill that I never received there is a cease call charge. This is why I have been asking for the bill so that I can query this. Thanks Angela

AMCCORK

Any update? Is there any way to get this bill.  I believe it may be incorrect from what you say above a and I need the bill to query it. 

eircom: Alan

AMCCORK wrote: »

Any update? Is there any way to get this bill.  I believe it may be incorrect from what you say above a and I need the bill to query it. 

Hello AMCCORK

My sincerest apologies for the delays, the email should be in your inbox now

Thanks
Al

AMCCORK

eircom: Alan wrote: »

Hello AMCCORK

My sincerest apologies for the delays, the email should be in your inbox now

Thanks
Al

Thanks I have received this now. I will get the previous bill to calculate the credit but what is the voice plan subscription charge?