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Email from Hardwareversand - delay

  • 16-11-2014 4:28pm
    #1
    smcgiff
    Closed Accounts Posts: 5,943 ✭✭✭


    Hello,

    My son ordered a build from Hardwareversand a week ago. He got the below email today...

    Is this common - it comes across that if we don't order different parts the build could be delayed indefinitely.

    Also, we paid by online bank transfer, but the below implies that we'd not need to transfer extra if we ordered more expensive parts. That's unlikely and probably down to poor translation.

    What would ye recommend? My son was on tender hooks waiting for UPC for the delivery of his gaming PC all last week.

    Dear Mr. xxxx,
    thank you for your order at hardwareversand.de.

    Order number: 1503469135

    The manufacturer did not communicate an expected date for the delivery of the ordered article (HV206LD8DE) LG DH18NS40 - Disk drive. We will deliver the article immediately after arrival.

    The manufacturer did not communicate an expected date for the delivery of the ordered article (HVR500EYDE) eVGA 500B Bronze - Power supply ( internal ). We will deliver the article immediately after arrival.



    If you want to receive an alternative article, please send us an short email to: service@hardwareversand.de

    If the alternative article has a higher price, please transfer the remaining amount with the intended purpose 'V2426705-1863246' to the account below. This does only apply for the payment types credit card, prepayment, online bank transfer and PayPal.

    If the article is cheaper, we transfer the remaining amount to your account.


Comments

  • #2
    [Deleted User]
    Posts: 14,266 ✭✭✭✭ [Deleted User]


    smcgiff wrote: »
    the below implies that we'd not need to transfer extra if we ordered more expensive parts
    smcgiff wrote: »
    If the alternative article has a higher price, please transfer the remaining amount


    Seems fairly straight forward. Might do no harm to ask them is there a rough idea when the parts will come into stock, or start looking for similar alternatives?


    (NOTE: Clicked into this thread from the main page - not too clued into PC Building, but thought I'd reply, but I'm sure someone more knowledgeable than I will appear soon :) )


  • #3
    ED E
    Registered Users, Registered Users 2 Posts: 36,170 ✭✭✭✭ED E


    OP most likely the status was "out of stock delivery expected X" or "out of stock" when you ordered. This will always cause delays.

    Looking up the PSU:
    "ready for dispatch from 2014-11-19"
    And the Drive is unknown.

    Swap the drive for this by emailing them to say you want to use that. Price is identical. Why you picked a ROM drive instead of a RW I dont know. leave the PSU as is. Then when the PSU comes in on the 19th they can ship the whole thing with no extra payments.


  • #4
    smcgiff
    Closed Accounts Posts: 5,943 ✭✭✭smcgiff


    ED E wrote: »
    OP most likely the status was "out of stock delivery expected X" or "out of stock" when you ordered. This will always cause delays.

    Looking up the PSU:
    "ready for dispatch from 2014-11-19"
    And the Drive is unknown.

    Swap the drive for this by emailing them to say you want to use that. Price is identical. Why you picked a ROM drive instead of a RW I dont know. leave the PSU as is. Then when the PSU comes in on the 19th they can ship the whole thing with no extra payments.

    Thanks, I'll mention The RW option.


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