Eircom Complaint! Immediate response required

Jesper

Eircom.
I was originally signed up for eTalk and eFiber and eVision. Due to numerous issues including the eVision not being provided I immediately cancelled my account. 
Let me be clear.
I never used the land phone number or had a land phone. 
eVision was never supplied and when I inquired I was told the offer was unavailable and would not be offered and I'd have to sign up to a far inferior offer. 
I used the eFiber when I first got it on one occasion but due to the service I got when I inquired about the eVision I immediately cancelled it. This cancellation period was in the 14 day trial period. 
I confirmed with the agent that I would not be charged anything and my account would not be deducted (as i had set up direct debit). I confirmed with him that he put a note on my account saying I had cancelled within the correct period and I wasn't to be charged.

I was then charged 19.69 for 2 weeks service. 
I have been chasing this refund for weeks now. 

Astonishingly when I arrived home this evening (I work and stay away from home during wk for work purposes) there is a bill for 206.57. This includes 2 'other charges' of 100 for 'ECC for eTalk Off-Peak. 

I want this bill eliminated immediately and my original refund provided.

This is the 8 or 9 time I've had to contact Ericom and I have spent hours trying to resolve it. I am incredulous about the service for such a long standing Irish company. 

I am happy to provide my account number or personal number at any time to discuss this but there will be payments to Eircom for any request. 

Jesper

Eircom - I am still awaiting a response on my issue. I am happy to PM account details.
The phone number for the account was <snip>

eircom: Alan

Jesper wrote: »

Eircom.
I was originally signed up for eTalk and eFiber and eVision. Due to numerous issues including the eVision not being provided I immediately cancelled my account. 
Let me be clear.
I never used the land phone number or had a land phone. 
eVision was never supplied and when I inquired I was told the offer was unavailable and would not be offered and I'd have to sign up to a far inferior offer. 
I used the eFiber when I first got it on one occasion but due to the service I got when I inquired about the eVision I immediately cancelled it. This cancellation period was in the 14 day trial period. 
I confirmed with the agent that I would not be charged anything and my account would not be deducted (as i had set up direct debit). I confirmed with him that he put a note on my account saying I had cancelled within the correct period and I wasn't to be charged.

I was then charged 19.69 for 2 weeks service. 
I have been chasing this refund for weeks now. 

Astonishingly when I arrived home this evening (I work and stay away from home during wk for work purposes) there is a bill for 206.57. This includes 2 'other charges' of 100 for 'ECC for eTalk Off-Peak. 

I want this bill eliminated immediately and my original refund provided.

This is the 8 or 9 time I've had to contact Ericom and I have spent hours trying to resolve it. I am incredulous about the service for such a long standing Irish company. 

I am happy to provide my account number or personal number at any time to discuss this but there will be payments to Eircom for any request. 

Hello Jesper

I can confirm that if you were within the 14 day cooling off period you should not have been charged the additional termination of contract fees.

I will be unable to directly process a refund as a call to the accounts team on free phone 1901 will be required however if you would like to PM the associated eircom account number I will be happy to double check the status of the cooling off period at the time of request to cancel service.

Thanks
Al

Jesper

eircom: Alan wrote: »

Jesper wrote: »

Eircom.
I was originally signed up for eTalk and eFiber and eVision. Due to numerous issues including the eVision not being provided I immediately cancelled my account. 
Let me be clear.
I never used the land phone number or had a land phone. 
eVision was never supplied and when I inquired I was told the offer was unavailable and would not be offered and I'd have to sign up to a far inferior offer. 
I used the eFiber when I first got it on one occasion but due to the service I got when I inquired about the eVision I immediately cancelled it. This cancellation period was in the 14 day trial period. 
I confirmed with the agent that I would not be charged anything and my account would not be deducted (as i had set up direct debit). I confirmed with him that he put a note on my account saying I had cancelled within the correct period and I wasn't to be charged.

I was then charged 19.69 for 2 weeks service. 
I have been chasing this refund for weeks now. 

Astonishingly when I arrived home this evening (I work and stay away from home during wk for work purposes) there is a bill for 206.57. This includes 2 'other charges' of 100 for 'ECC for eTalk Off-Peak. 

I want this bill eliminated immediately and my original refund provided.

This is the 8 or 9 time I've had to contact Ericom and I have spent hours trying to resolve it. I am incredulous about the service for such a long standing Irish company. 

I am happy to provide my account number or personal number at any time to discuss this but there will be payments to Eircom for any request. 

Hello Jesper

I can confirm that if you were within the 14 day cooling off period you should not have been charged the additional termination of contract fees.

I will be unable to directly process a refund as a call to the accounts team on free phone 1901 will be required however if you would like to PM the associated eircom account number I will be happy to double check the status of the cooling off period at the time of request to cancel service.

Thanks
Al

Hi Al,

I am continuing to receive texts/emails from Eircom saying I have to pay a bill. This is after a tiresome and stressful effort I allready had to go through with Eircom to cancel my account. Can you ensure this stops. 
If it continues I will be forced to raise a complaint with the commission of regulations. 

Acc # 19120205. 

Bill Walsh.