Billing Never Correct

Lemlin

On the 25th of July this year, I agreed a 12 month contract with Eircom. I would pay €30 a month for six months and then €45 for the following six months. This was noted on my file.

My first bill arrived on 15th August. It was incorrect so I rang and complained. I was told the problem was fixed.

I then received a discount on my September bill. In October the bill arrived, and was €48, despite me agreeing to €30 a month. I spoke to a girl on online chat and the girl told me she would put through €10 discount to make the bill €38.

My direct debit was still the €48. The discount was not applied.

This isn't acceptable to be honest. My bill has never been correct and I've now rang on about four occasions. How hard is it to note someone's agreement on your system?

Lemlin

Any chance of a response to this? Thread is up 5 days now.

flash777er

Their billing service is a mess I also had a note on my account to say I pay on a certain date but like you they don't look at these notes. There seems to be a change in the way they do this as I have only had this problem in the last 4 months and second cut off. If you ring to explain they do nothing about it 

savic04

join the long queue

dub45

Lemlin wrote: »

On the 25th of July this year, I agreed a 12 month contract with Eircom. I would pay €30 a month for six months and then €45 for the following six months. This was noted on my file.

My first bill arrived on 15th August. It was incorrect so I rang and complained. I was told the problem was fixed.

I then received a discount on my September bill. In October the bill arrived, and was €48, despite me agreeing to €30 a month. I spoke to a girl on online chat and the girl told me she would put through €10 discount to make the bill €38.

My direct debit was still the €48. The discount was not applied.

This isn't acceptable to be honest. My bill has never been correct and I've now rang on about four occasions. How hard is it to note someone's agreement on your system?

If you paid by direct debit and the amount was wrong then you have certain rights under the dd scheme.

http://www.ipso.ie/section/SEPADirectDebit

kikidelvin

I am so fed up with Eircom and their mistakes I can not wait to get rid of them.

jpd

Eircom is one of the only utilities I don't pay by direct debit as their invoicing systems are a laugh at times!

Lemlin

Great to see Eircom coming back to me. Why have a forum if you won't respond to people?

eircom: Alan

Lemlin wrote: »

Great to see Eircom coming back to me. Why have a forum if you won't respond to people?

Apologies for the delay Lemlin

Please PM me your eircom account number and I will look in to this for you

Thanks
Al

Lemlin

Apologies for the delay but I sent you the details and still have no response 2 weeks after you requested a pm.

Lemlin

Still no response to my pm. I've now sent an official complaint to Eircom. By my calculation, I've been overcharged €85.44 over five months. Eircom are a joke.

eircom: Alan

Lemlin wrote: »

Still no response to my pm. I've now sent an official complaint to Eircom. By my calculation, I've been overcharged €85.44 over five months. Eircom are a joke.

Apologies Lemlin

Leave this with me and I'll get back to you today

Al

Lemlin

My complaint is logged with customer care in detail so if you want get the email from them.

eircom: Alan

Lemlin wrote: »

My complaint is logged with customer care in detail so if you want get the email from them.

Thank you Lemlin

Could you please PM me a mobile contact number for you and I'll call?

Thanks
Al

Lemlin

PM sent.

eircom: Alan

Thanks for taking my call Lemlin

PM sent in follow up

Thanks
Al