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Return of deposit

  • 12-11-2014 12:35pm
    #1
    stooge
    Registered Users, Registered Users 2 Posts: 1,411 ✭✭✭


    I am still waiting on my deposit to be returned having changed my broadband and phonline to another operator. What is the cause of the delay?


Comments

  • #2
    eircom: Colm
    Closed Accounts Posts: 242 ✭✭eircom: Colm


    stooge wrote: »
    I am still waiting on my deposit to be returned having changed my broadband and phonline to another operator. What is the cause of the delay?
    Hi stooge

    I am just looking at this. Can you send me a PM with the Account no. and I will look into the status of this for you.

    thanks
    Colm


  • #3
    stooge
    Registered Users, Registered Users 2 Posts: 1,411 ✭✭✭stooge


    any update on this?


  • #4
    eircom: Alan
    Closed Accounts Posts: 6,831 ✭✭✭eircom: Alan


    stooge wrote: »
    any update on this?
    Apologies stooge

    Colm has not been available lately. Could you please PM me your account details and I will look in to this for you.

    Thanks
    Al


  • #5
    eircom: Alan
    Closed Accounts Posts: 6,831 ✭✭✭eircom: Alan


    stooge wrote: »
    any update on this?
    Thanks for the PM stooge

    I can confirm the refund as been arranged on the 14/11 and will be with you by cheque within 30 working days of this date

    Thanks
    Al


  • #6
    stooge
    Registered Users, Registered Users 2 Posts: 1,411 ✭✭✭stooge


    Hi Alan,

    I was informed that it could take up to 6weeks from finishing my contract to receiving the deposit back. It is now over 6 weeks and you are saying it could be another 5/6 weeks wait? This is unacceptable. Needless to say if I owed Eircom money, you wouldnt be prepared to wait 2/3 months to get it.


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  • #7
    eircom: Alan
    Closed Accounts Posts: 6,831 ✭✭✭eircom: Alan


    stooge wrote: »
    Hi Alan,

    I was informed that it could take up to 6weeks from finishing my contract to receiving the deposit back. It is now over 6 weeks and you are saying it could be another 5/6 weeks wait? This is unacceptable. Needless to say if I owed Eircom money, you wouldnt be prepared to wait 2/3 months to get it.
    Hi stooge

    Apologies for the delays. I've been advised this by credit management and I'm sorry to say that there will be no optiopn to escalate this although they did aslo advise it will be 'within' 30 days and the average timeframe is usually within the first 10 days of this.

    Apologies stooge

    Al


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