Car Warranty

mik_da_man

Hi there,

Having an issue with a 3td party warranty I purchased for my car.
Basically my car broke down and the part that broke was specified on my warranty.
When the garage were doing the repair it turned out that a related part had to be replaced also to get the car running again.

The garage say the repair is one complete job, ie can't repair the issie by only replacing the first part, but the warranty are only covering the part specified on their policy.

Anyone deal with a suitation like this before?

emeldc

Can you be more specific. What part was it and how long have you got the car.

slimjimmc

Did the insured part damage the other part, or vice-versa, or did they fail independently? What does your warranty state about consequential damage caused by an insured part or to an insured part?

mik_da_man

emeldc wrote: »

Can you be more specific. What part was it and how long have you got the car.

It was an ECU, the car has two modules that make it up a master and Slave bit,
they will cover the master and not the slave.

slimjimmc wrote: »

Did the insured part damage the other part, or vice-versa, or did they fail independently? What does your warranty state about consequential damage caused by an insured part or to an insured part?

NO It didn;t damage it, but due to the Master failing the Slave bit had to be repalced.

Here are the bits from my policy I think are relevant:

DEFINITIONS:

Indemnity- The sole purpose of this Policy is to indemnify the Extended Warranty Policy Holder
in the event of Mechanical Breakdown of the insured Vehicle as stated on the Warranty
Certificate. The Insurer’s liability shall be only the actual failed parts required to return the
Vehicle to its pre-claim condition.

What is covered by Your Policy
The sole purpose of this Policy is to indemnify You against the unforeseen Mechanical Breakdown
of the specifically listed parts under the level of cover You have chosen within the booklet. The
Policy type, duration and maximum Indemnity will be those selected and as stated on the
Warranty Certificate. No claim for payment can be released until the Administrator has received
the Policy premium in full.



Covered Components

ECU
Main engine electronic control unit


General Exclusions - Warranty

Damage to uninsured components or any consequential damage or loss.

20. No liability will be accepted for consequential damage on, or caused by parts not specifically
listed in this document, faults on the Vehicle at the time of purchase, attributable to the faulty
previous repair or servicing of the Vehicle, use of an incorrect grade or type of fuel or oil, faults
associated with routine maintenance or servicing or progressive failures.

emeldc

Are you speaking about the master and slave cylinders in the clutch. If you are they have nothing to do with the ECU.
If the master cylinder has failed is is normal procedure to replace the slave cylinder as well, as the extra pressure from the new master cylinder usually causes the slave cylinder to fail anyway meaning another unnecessary breakdown.

mik_da_man

Nope, master and Slave ECU in the Engine.

emeldc

mik_da_man wrote: »

Nope, master and Slave ECU in the Engine.

Oh right, I'm with you now. As it's electronic it could be that a new part would not 'talk' to the older part. Is it a VW.

Triangle

under Irish law, if you bought the car off a business, then they have a certain duty and your consumer rights stand. the warranty does not remove these rights.

I recently bought a car and a part went soon after buying it. the 3rd party warranty wouldn't fix it but the garage I bought it off had to fix it.
hope this helps

mik_da_man

emeldc wrote: »

Oh right, I'm with you now. As it's electronic it could be that a new part would not 'talk' to the older part. Is it a VW.

Yep, it's an Audi

mik_da_man

Triangle wrote: »

under Irish law, if you bought the car off a business, then they have a certain duty and your consumer rights stand. the warranty does not remove these rights.

I recently bought a car and a part went soon after buying it. the 3rd party warranty wouldn't fix it but the garage I bought it off had to fix it.
hope this helps

Cheers, I have the car a year and a bit, bought the 3rd party warranty when the dealer warranty expired. The car is 7 years old.

emeldc

mik_da_man wrote: »

Yep, it's an Audi

Something like this. I didn't read it all.

http://forums.vwvortex.com/showthread.php?5323592-V10-TDI-ECU-Replacement-Both-Master-(01)-and-Slave-(11

mik_da_man

emeldc wrote: »

Something like this. I didn't read it all.

http://forums.vwvortex.com/showthread.php?5323592-V10-TDI-ECU-Replacement-Both-Master-(01)-and-Slave-(11

Yeah that's the issue.
My car is a V8, one ECU for each bank.