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Return product to Elara?

  • 08-11-2014 9:50pm
    #1
    nikouy
    Registered Users, Registered Users 2 Posts: 20 ✭


    Hi Lads,

    I am not sure if this is the correct section but I am posting here as some of you may be customers of Elara.
    I just bought a msata ssd for my laptop but it's not working. I tried it in two different laptops but still none of them will post.

    I don't want this SSD anymore as I was given another one which actually works so that I don't want to RMA it.

    Was wondering if I can just return it and get my money back. Would this be possible?

    Thanks!

    Edit: The package where it came in was damaged and squashed.

    What RMA reason should I claim to get the money back?


Comments

  • #2
    dreamers75
    Registered Users, Registered Users 2 Posts: 20,558 ✭✭✭✭dreamers75


    http://www.elara.ie/returnshelp.aspx#tab4

    Its faulty so you will have to RMA it.


  • #3
    nikouy
    Registered Users, Registered Users 2 Posts: 20 ✭nikouy


    dreamers75 wrote: »

    Its faulty so you will have to RMA it.


    Can't I just return is saying that I am not happy with the product as it didn't work for me?


  • #4
    Lu Tze
    Registered Users, Registered Users 2 Posts: 3,509 ✭✭✭Lu Tze


    You may need to change settings in the bios for it to work. Look for settings SATA or hard disc mode to AHCI


  • #5
    nikouy
    Registered Users, Registered Users 2 Posts: 20 ✭nikouy


    Lu Tze wrote: »
    You may need to change settings in the bios for it to work. Look for settings SATA or hard disc mode to AHCI

    I tried it in a lenovo t420 but I got an error saying the SSD is not being properly detected.
    "Error 2101 Detection error on HDD2 (mini sata)"

    I tried it in another laptop, a dell e7240 which has native support for mstata SSDs (comes with one by default) but it won't even post. I also noted the SSD is overheating.


    The SSD contained was squashed when I received, perhaps it was damaged on transit.


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