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meteor don't have copy of my contract

  • 07-11-2014 2:26pm
    #1
    Guffy
    Registered Users, Registered Users 2 Posts: 8,245 ✭✭✭


    So I asked meteor for a copy of my contract to have a look at the t&c's just to have a read of the premium numbers stuff... this is the reply I got..
    Hi John, 
    Thanks for your email, regarding your contract request.            
       Unfortunately these records are kept for a period of 12 months only.I apologise that we will be unable to facilitate your requestIf you have any further queries please call our Customer Care team or reply to this email and we will be delighted to assist you.

    Regards,

    Diarmuid

    now I never got a copy of my contract when I upgraded. I did so over the phone and they never sent me a copy. Would that not mean that I don't actually have a contract and can just cancel the DD?
    I know accountants have to keep documentation for up to 5 years. Is this not the same in law?


Comments

  • #2
    johnciall
    Registered Users, Registered Users 2 Posts: 445 ✭✭johnciall


    Depends on when you upgraded, their may not be a copy of your original contract but their is possibly a recording of you agreeing to terms & conditions and a new minimum subscription period. If your out of your minimum subscription period there's nothing to stop you closing the account/moving provider as long as you're not in arrears.


    It may be possible to get a copy of the terms when you upgraded if they were using a standard set of T&C have a look at their website on the way back machine from archive.org, you'll be able to pull up the terms they were using then, you contract would be what was agreed on the phone, which would usually include the T&C.


    ETA: This is in no way a legally formed opinion, I just worked in telecoms for years


  • #3
    Mr. Incognito
    Registered Users, Registered Users 2 Posts: 9,798 ✭✭✭Mr. Incognito


    Did you sign one?


  • #4
    Guffy
    Registered Users, Registered Users 2 Posts: 8,245 ✭✭✭Guffy


    I signed an 18 month contract in store. I then upgraded for a further 24 months in oct 2013

    I have 11 months left on the 24 month contract


  • #5
    Mr. Incognito
    Registered Users, Registered Users 2 Posts: 9,798 ✭✭✭Mr. Incognito


    Did you sign an upgrade contract or did they just roll over the first one


  • #6
    Guffy
    Registered Users, Registered Users 2 Posts: 8,245 ✭✭✭Guffy


    Mr. Incognito wrote: »
    Did you sign an upgrade contract or did they just roll over the first one

    Rolled over the first one. At least I'm paying the same monthly rate as I was on the first one (had gone up in store)


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  • #7
    Kristopherus
    Registered Users, Registered Users 2 Posts: 11,907 ✭✭✭✭Kristopherus


    gufc21 wrote: »
    I signed an 18 month contract in store. I then upgraded for a further 24 months in oct 2013

    I have 11 months left on the 24 month contract

    And you're trying to wiggle your way out of it:). Well, as you've learned in the Bargain Alerts forum , you have 2 chances, slim and.........


  • #8
    Pat Mustard
    Registered Users, Registered Users 2 Posts: 9,554 ✭✭✭Pat Mustard


    gufc21 wrote: »
    So I asked meteor for a copy of my contract to have a look at the t&c's just to have a read of the premium numbers stuff... this is the reply I got..
    Hi John,
    Thanks for your email, regarding your contract request.
    Unfortunately these records are kept for a period of 12 months only.I apologise that we will be unable to facilitate your requestIf you have any further queries please call our Customer Care team or reply to this email and we will be delighted to assist you.

    I don't doubt what you say but it doesn't make sense to keep contracts for only a year. For starters, they have customers who don't pay their bills. If Meteor only keeps certain contracts for one year, they have no record of those contracts, certain customers could stop paying and Meteor wouldn't know how much was owed.

    I wouldn't be happy with this response.

    I don't know who is the most appropriate regulatory body, but maybe try Comreg or the Director of Consumer Affairs.
    http://corporate.nca.ie/eng/About/
    http://www.comreg.ie/


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