stuck in faro. ryanair delayed delayed , but inbound was never due in

Crimsonforce

so plane was due to depart at 3.55 PM today
Checked in as standard, then brought us to the gates at the far side of the terminal ready to board as normal.

at 3.55pm no sign of the plane due in, asked ground staff what was the hold up. they said 30 mins delay on the inbound...

we waited. i suspected something more.
I checked the dublin departures flight of the outbound flight and it had not even left yet!

It was not even delayed, it is always scheduled to leave a 7.35 pm!

so we are due to leave at 10.55 pm and arrive into dublin at 1.55am as it states on dublin airport arrivals!

they then gave us a 5 euros voucher each!

what i am wondering is this is definetley not normal. the flight on the dublin outbound said its not delayed, it is departing as scheduled at 7.35pm yet our flight was due to depart at 3.55 pm!

why would'nt the airline just let you know the flight is delayed (which they knew it would be at least 10 hours in advance)

this is a very bad miscommunication on ryanairs behalf


any help would be appreciated.

i hate ryanair!

L1011

Your plane was not necessarily coming inbound from Dublin - Ryanair operate many multi-sector routings.

Crimsonforce

MYOB wrote: »

Your plane was not necessarily coming inbound from Dublin - Ryanair operate many multi-sector routings.

it is the same routing dub-faro faro-dub
plane even has the same fr code fr7035

https://flightaware.com/live/flight/RYR7035
http://www.flightradar24.com/data/flights/fr7034/


so they have dupped the plane into thinking the plane was on time when they knew it would never be

ytpe2r5bxkn0c1

I thought there were no Faro Dublin flights on Saturdays.

coylemj

MYOB wrote: »

Your plane was not necessarily coming inbound from Dublin - Ryanair operate many multi-sector routings.

+1 OP, you say your flight is due to depart at 15:55 so I assume that you're on FR7035 which according to the DUB winter timetable has no corresponding inbound flight from Dublin. In other words, your plane (as MYOB has pointed out) is coming from another airport - in theory.

However as you pointed out, there is an inbound flight (FR7034) scheduled to arrive at 22:25 so it's either a weird co-incidence or someone has royally screwed up. When you see two flight in reverse directions on the same route with consecutive numbers, it's normally the same plane and crew with a 30-45 minutes turnaround.

That pair of flights is only on the schedule from Oct 26 to Nov 5.

Crimsonforce

Harley Ancient Undergarment wrote: »

I thought there were no Faro Dublin flights on Saturdays.

i'm waiting on one:D

Crimsonforce

coylemj wrote: »

+1 OP, you say your flight is due to depart at 15:55 so I assume that you're on FR7035 which according to the DUB winter timetable has no corresponding inbound flight from Dublin. In other words, your plane (as MYOB has pointed out) is coming from another airport - in theory.

However as you pointed out, there is an inbound flight (FR7034) scheduled to arrive at 22:25 so it's either a weird co-incidence or someone has royally screwed up. When you see two flight in reverse directions on the same route with consecutive numbers, it's normally the same plane and crew with a 30-45 minutes turnaround.

That pair of flights is only on the schedule from Oct 26 to Nov 5.

correct we are on an outbound flight fr7034. that plane is due to arrive in at 10.25 into faro and depart back to dublin at 10.55 pm this evening with the 3.55 pm people on board..

it all is very strange...

00112984

FR7035 arrives in DUB at 1900 then returns to Faro as FR7034 at 1925.

Crimsonforce

00112984 wrote: »

FR7035 arrives in DUB at 1900 then returns to Faro as FR7034 at 1925.

yes so FR7035 (which is the 3.55 pm flight from faro to dublin due to arrive in at 7 pm ) which has never left


so how did our plane FR7035 which we are waiting on appear in dublin to take off at 19.25?

P. Breathnach

Just a speculation: there were two flights from Faro to Dublin scheduled, but only enough passengers to fill one plane; Ryanair found a more profitable use for the other plane.

coylemj

00112984 wrote: »

FR7035 arrives in DUB at 1900 then returns to Faro as FR7034 at 1925.

You're correct, I missed that - Doh! Was thinking of the Aer Lingus model where almost every pair of flights start in Dublin.

OP, the schedule calls for a Ryanair plane to arrive in Faro probably some time after 15:00 from an airport other than Dublin, it than takes off at 15:55 to Dublin as FR7035, scheduled to arrive at 19:00. It then departs Dublin at 19:25 as FR7034 for Faro, arriving at 22:25. Where it goes after that is anybody's guess but tonight it's heading back to Dublin with you.

So your problem is that an inbound (to Faro) Ryanair flight earlier today was probably cancelled. The Faro website has been sterilised to say that every flight today landed on time so I can't find your missing plane!

P. Breathnach wrote: »

Just a speculation: there were two flights from Faro to Dublin scheduled, but only enough passengers to fill one plane; Ryanair found a more profitable use for the other plane.

Ah yes, the old FlyBe trick - schedule three flights a day to Southampton and regularly cancel the middle one! Not the case here methinks.

Crimsonforce

coylemj wrote: »

You're correct, I missed that - Doh! Was thinking of the Aer Lingus model where almost every pair of flights start in Dublin.

OP, the schedule calls for a Ryanair plane to arrive in Faro probably some time after 15:00 from an airport other than Dublin, it than takes off at 15:55 to Dublin as FR7035, scheduled to arrive at 19:00. It then departs Dublin at 19:25 as FR7034 for Faro, arriving at 22:25. Where it goes after that is anybody's guess but tonight it's heading back to Dublin with you.

So your problem is that an inbound (to Faro) Ryanair flight earlier today was probably cancelled. The Faro website has been sterilised to say that every flight today landed on time so I can't find your missing plane!



Ah yes, the old FlyBe trick - schedule three flights a day to Southampton and regularly cancel the middle one! Not the case here methinks.

that could be the case here, however after checking the incoming flights with ryanair due in to Faro today the 1st, there were no cancellations here today from ryanair.

Ken.

Would Ryanair handing out €5 vouchers to passengers not be a sort of admission of guilt that something went wrong somewhere?. They'd hardly hand them out if there was nothing wrong.

Crimsonforce

ken wrote: »

Would Ryanair handing out €5 vouchers to passengers not be a sort of admission of guilt that something went wrong somewhere?. They'd hardly hand them out if there was nothing wrong.

just got a 2nd voucher, thats 10 euros now is 6 hours..., :cool:

coylemj

Crimsonforce wrote: »

that could be the case here, however after checking the incoming flights with ryanair due in to Faro today the 1st, there were no cancellations here today from ryanair.

I wouldn't set any store by that, Ryanair have a track record of bullying airports to do and say whatever suits Ryanair. There was a case in a UK airport a few years ago where someone in the airport fcuked up on the information screens, the result of which was that a heap of passengers saw 'wait in terminal' or something similar on the departures screen except the gate was already nominated and the flight boarded and took off without them.

Several of them told Joe Duffy that they were misled and missed the flight. Ryanair's response? Next day Michael O'Leary produced a letter from the airport saying that the gate information was posted on the screens in plenty of time so basically calling everyone who was left behind a bare-faced liar.

Crimsonforce

coylemj wrote: »

I wouldn't set any store by that, Ryanair have a track record of bullying airports to do and say whatever suits Ryanair. There was a case in a UK airport a few years ago where someone in the airport fcuked up on the information screens, the result of which was that a heap of passengers saw 'wait in terminal' or something similar on the departures screen except the gate was already nominated and the flight boarded and took off without them.

Several of them told Joe Duffy that they were misled and missed the flight. Ryanair's response? Next day Michael O'Leary produced a letter from the airport saying that the gate information was posted on the screens in plenty of time so basically calling everyone who was left behind a bare-faced liar.

Interesting
they had still" boarding" on the screen two hours later. now they have check boarding at 9.40 just 10 mins before they need to offer more vouchers...
there is no way the plane is even close at that stage..

it really is sickening behaviour

coylemj

Crimsonforce wrote: »

Interesting
they had still" boarding" on the screen two hours later. now they have check boarding at 9.40 just 10 mins before they need to offer more vouchers...
there is no way the plane is even close at that stage..

it really is sickening behaviour

Flightradar says it's expected at 22:17, it's currently flying directly south down the centre of Portugal...

http://www.flightradar24.com/RYR7034/4b6be93

coylemj

Crimsonforce wrote: »

that could be the case here, however after checking the incoming flights with ryanair due in to Faro today the 1st, there were no cancellations here today from ryanair.

It's possible that a plane came in but had a fault which required that it be grounded and wait for a part to be sent out from Dublin, possibly on the incoming flight you're waiting on. See if there's another Ryanair plane on the ground when you're taxiing out tonight.

Crimsonforce

coylemj wrote: »

It's possible that a plane came in but had a fault which required that it be grounded and wait for a part to be sent out from Dublin, possibly on the incoming flight you're waiting on. See if there's another Ryanair plane on the ground when you're taxiing out tonight.

no, we questioned handling agent and said the delay was due to the inbound plane from dublin being delayed.

which is the strange part... as the plane never arrived. maybe a halloweeen plane

IngazZagni

The flight is being operated in reverse rotation. This should have been a crew based in Faro operating the flight but for whatever reason, either a technical problem with a Faro based aircraft or issues with crew availability, this hasn't happened. So Ryanair at some point obviously made the call to call a standby Dublin crew to operate the Dublin to Faro leg at the scheduled time, and then operate the return leg from Faro with a delay of almost 7 hours.

Del2005

ken wrote: »

Would Ryanair handing out €5 vouchers to passengers not be a sort of admission of guilt that something went wrong somewhere?. They'd hardly hand them out if there was nothing wrong.

It's EU law to give out vouchers to delayed passengers all Ryanair are doing is following the law, there could be any number of reasons that the OPs plane never turned up

Is this a consumer issue? A plane not turning up happens, no one knows what incoming plane was due to bring the OP to Dublin, and they are getting the required compensation.

coylemj

Crimsonforce wrote: »

no, we questioned handling agent and said the delay was due to the inbound plane from dublin being delayed.

which is the strange part... as the plane never arrived. maybe a halloweeen plane

Which is complete rubbish.

There is a flight on Saturdays which leaves Dublin at 07:10, arrives Faro 10:05 and departs back to Dublin at 10:45. The only other flight from Dublin to Faro on Saturdays is the one that you're waiting for. The flight you are booked on is serviced by a plane that arrives in Faro soon after 15:00 from an airport other than Dublin.

delahuntv

Crimsonforce wrote: »

why would'nt the airline just let you know the flight is delayed (which they knew it would be at least 10 hours in advance)

this is a very bad miscommunication on ryanairs behalf


any help would be appreciated.

i hate ryanair!

What I hate is some peope assuming so many things and then making up their minds on those assumptions that are invaribly totally wrong.

Ryanair is a HUGE airline. They don't pair flights in a lot of cases. The fly to Faro from many different airports. But sure why let that get in a way of a whinge and incorrect assumptions. Also your flight number is that - a flight number, not a plane number.

Flight delays happen - on EVERY airline. There is absolutlely nothing you can do to correct it. I just can never understand the catastrophe syndrome that hits people when a flight is delayed a few hours - its as if they are grief stricken because they are in an airport.

Get over it - you'll be delayed again another time. If you fly a few times a year expect a delay once a year or so and even cancellations - yes, airlines will cancel flights too. Imagine that!

Maybe you would prefer if they took chances and used planes that had a bit of engine problem or tried to land/take off in bad weather just so that you won't be delayed a few hours?

Maybe ring Joe Duffy on Monday for another whinge?

slimjimmc

Since the discussion is mainly about how Ryanair operate flights I'm moving this from Consumer Issues to the Aviation & Aircraft forum.

Preset No.3

...walks into thread....none of the regulars here....walks back out....

goingnowhere

In simple terms EC 261 applies. Significant cash payout to the OP awaits as the delay was over 3 hours

OP checked in on time and was available for boarding

Tenger

ken wrote: »

Would Ryanair handing out €5 vouchers to passengers not be a sort of admission of guilt that something went wrong somewhere?. They'd hardly hand them out if there was nothing wrong.

Legal requirement for all EU airlines in delay situations

Jack1985

A quick investigation of this, shows it was an operational delay. An FAO based aircraft and likely too a standby crew, positioned using EI-DYP to Marrakech yesterday morning at 07:06 to operate delayed Marrakech-Marseille-Marrakech leg's the aircraft then positioned back to Faro arriving back at 16:58 local. It would seem as pointed out there was no other standby crew to then operate the FR7035 Faro-Dublin (Dep 15:55, Arr 19:00) and FR7034 Dublin-Faro legs (Dep 19:25, Arr 22:25). Other carriers would simply have cancelled the latter two leg's but FR still managed to find a DUB crew to get you guys home, so IMO you have been looked after.

delahuntv

goingnowhere wrote: »

In simple terms EC 261 applies. Significant cash payout to the OP awaits as the delay was over 3 hours

OP checked in on time and was available for boarding

and it exacly this type of comment that gets people shouting "my rights my rights" because they saw it on the internet.

The Airline is not obliged to provide cash compensation in the case of extraordinary circumstances which could not have been foreseen even if the airline took all reasonable precautions, according to Article 5, Paragraph 3.

So before spouting rubbish, READ article 261 and then the agrieved person needs to find out what caused the delay.

If it was mechanical problems, then that would count as extroadinary circumstances.

goingnowhere

If something went wrong to an earlier flight it is not an acceptable excuse. Crew out of hours is not a valid excuse.

UK courts ruled again on EC 261 last week, see http://www.dailymail.co.uk/news/article-2815718/Delayed-passengers-set-receive-compensation-worth-4BILLION-Supreme-Court-rejects-airline-appeals-against-two-landmark-cases.html

The OP has the basis of a claim under EC 261

Tenger

goingnowhere wrote: »

If something went wrong to an earlier flight it is not an acceptable excuse. Crew out of hours is not a valid excuse.

UK courts ruled again on EC 261 last week, see http://www.dailymail.co.uk/news/article-2815718/Delayed-passengers-set-receive-compensation-worth-4BILLION-Supreme-Court-rejects-airline-appeals-against-two-landmark-cases.html

The OP has the basis of a claim under EC 261

Exactly. "The basis of a claim."

not due lots of comp as might be implied by some.

delahuntv

goingnowhere wrote: »

If something went wrong to an earlier flight it is not an acceptable excuse. Crew out of hours is not a valid excuse.

UK courts ruled again on EC 261 last week, see http://www.dailymail.co.uk/news/article-2815718/Delayed-passengers-set-receive-compensation-worth-4BILLION-Supreme-Court-rejects-airline-appeals-against-two-landmark-cases.html

The OP has the basis of a claim under EC 261

Here's some really good advice -

NEVER EVER believe what is written in the Daily Muck Mail.