No satelite signal on Sky+HD box

corner back 2

I am getting this message but only on a certain number of channels. It appears regularly on channels between 109 and 139 and also has started to appear on 406. I rang sky support but they suggested reboot and this worked for a short while. It happens most often on C4, E4 and More 4 which I watch a lot. I was thinking of ringing and demanding a discount or refund until problem is solved as they are not providing a complete service. Can anyone help me to solve this or suggest the best course of action to take with Sky.

SPAWKER

corner back 2 wrote: »

I am getting this message but only on a certain number of channels. It appears regularly on channels between 109 and 139 and also has started to appear on 406. I rang sky support but they suggested reboot and this worked for a short while. It happens most often on C4, E4 and More 4 which I watch a lot. I was thinking of ringing and demanding a discount or refund until problem is solved as they are not providing a complete service. Can anyone help me to solve this or suggest the best course of action to take with Sky.

Sounds like your dish is slightly misaligned as the channels you talk about are on the weaker transponders,what are your signal quality and strengths like ideally they should be up around the 70 to 80% marks.

winston_1

corner back 2 wrote: »

I am getting this message but only on a certain number of channels. It appears regularly on channels between 109 and 139 and also has started to appear on 406. I rang sky support but they suggested reboot and this worked for a short while. It happens most often on C4, E4 and More 4 which I watch a lot. I was thinking of ringing and demanding a discount or refund until problem is solved as they are not providing a complete service. Can anyone help me to solve this or suggest the best course of action to take with Sky.

Sky are providing a complete service. YOUR equipment (Yours not skys) is faulty and it is up to you to get it fixed. Sky offer a low cost call out service for this or you can call an independent and probably pay more.

corner back 2

winston_1 wrote: »

Sky are providing a complete service. YOUR equipment (Yours not skys) is faulty and it is up to you to get it fixed. Sky offer a low cost call out service for this or you can call an independent and probably pay more.

Seriously! ! ?? Thanks for the help. May I remind you that Sky supplied and fitted this equipment you say is faulty.

Signal strength and quality on input 1 look to be around 75% and 60% respectively. Input 2 is lower. What is my best bet for getting dish reallinged?

SPAWKER

Signal strength and quality on input 1 look to be around 75% and 60% respectively. Input 2 is lower. What is my best bet for getting dish reallinged?[/QUOTE]

If you can get at the dish try adjusting the skew of the LNB the thing on the end of the feed horn, ie. twisting it till about the 7 o clock position and see what that does to the signals.

Thurston?

SPAWKER wrote: »

If you can get at the dish try adjusting the skew of the LNB the thing on the end of the feed horn, ie. twisting it till about the 7 o clock position and see what that does to the signals.

Sky LNBs are locked in preset skew positions in their bracket, set by the installer. Skew is unlikely to go off on any dish, even less likely on a Sky dish.

SPAWKER

Thurston? wrote: »

Sky LNBs are locked in preset skew positions in their bracket, set by the installer. Skew is unlikely to go off on any dish, even less likely on a Sky dish.

I know that but it might be easier than realigning the whole dish.

winston_1

corner back 2 wrote: »

Seriously! ! ?? Thanks for the help. May I remind you that Sky supplied and fitted this equipment you say is faulty.

Signal strength and quality on input 1 look to be around 75% and 60% respectively. Input 2 is lower. What is my best bet for getting dish reallinged?

And may I remind you that sky gave you this equipment FREE OF CHARGE and also installed it FREE OF CHARGE. Now it has gone wrong are you suggesting that they should fix it free of charge as well.

As I said sky offer a cheap call out charge or you can call out an independent and probably pay more.

FanadMan

Are there any bushes or trees in the line of the dish? This happens me every year - cut back one tree and the signal comes back. Also, an install engineer suggested cutting a cm or two off the ends of the cables as the ends can become corroded. Make sure to power off and completely unplug your Sky box first though.

corner back 2

No bushes or trees in way and only installed a few months so should be no corrosion. Could the dish have moved slightly in bad weather and if I need to get it checked is it best to get Sky out again. Thanks to all for help so far

Nsewell

corner back 2 wrote: »

No bushes or trees in way and only installed a few months so should be no corrosion. Could the dish have moved slightly in bad weather and if I need to get it checked is it best to get Sky out again. Thanks to all for help so far

If you've only had it installed a few months then it should still be under warranty. Give Sky a ring and they will send someone out for free.

corner back 2

winston_1 wrote: »

And may I remind you that sky gave you this equipment FREE OF CHARGE and also installed it FREE OF CHARGE. Now it has gone wrong are you suggesting that they should fix it free of charge as well.

As I said sky offer a cheap call out charge or you can call out an independent and probably pay more.

If they installed it incorrectly yes they should fix it. May I remind you that I pay them a hefty monthly subscription fee. I am sure that the cost of the equipment and installation is built into this and well covered by the time you have reached the end of a one year contract. No need to shout during your post I can read perfectly well without you having to resort to capital letters. I realise you may be a Sky apologist but there is no need to get so defensive. I posted asking for advice not criticism.

Does anyone know the best number to ring Sky customer service in Ireland please?

greasepalm

last time i rang was the uk.

https://contactus.sky.com/ie/sky-tv/problems-with-sky-tv

Rippy

CH4 , More4, E4 ( and their +1s) are al, on the same transponder for Irish sky boxes ( 12480V)
The Downconverted IF of this frequency ( what is actually carried down the cable ) clashes with a frequency used by many cordless phones and wifi routers .
If cable , connectors and wallplates are inadequately screened they are often interfered with .
Power down all cordless phones and wifi routers ,ask neighbours if they can do the same if a party wall , and see if the problem disappears . ..
If it does , re cabling with proper CT100 cable is the best fix .

winston_1

corner back 2 wrote: »

May I remind you that I pay them a hefty monthly subscription fee.

You don't need to. The subscription fee is for the programmes not for maintenance of your equipment.

winston_1

Rippy wrote: »

If it does , re cabling with proper CT100 cable is the best fix .

CT100 is obsolete and has not been manufactured for around a decade. Any cable you buy labelled CT100 is either very old stock of more likely fake.

Rippy

winston_1 wrote: »

CT100 is obsolete and has not been manufactured for around a decade. Any cable you buy labelled CT100 is either very old stock of more likely fake.

Please don't be such a pedant . Yes I am well aware of this , however CT100 is still used as a generic term for copper coducter , braid and shield satellite cable as opposed to generic 'rg6'
Triax TX100 , Webro wF100 being 2 examples .

winston_1

Rippy wrote: »

Please don't be such a pedant . Yes I am well aware of this , however CT100 is still used as a generic term for copper coducter , braid and shield satellite cable as opposed to generic 'rg6'
Triax TX100 , Webro wF100 being 2 examples .

By whom? Neither Triax nor Webro apparently. There is a lot of fake cable out there labelled CT100. RG6 is different but also suitable.

Rippy

winston_1 wrote: »

By whom? Neither Triax nor Webro apparently. There is a lot of fake cable out there labelled CT100. RG6 is different but also suitable.

By most of the trade in Ireland , as I'm sure you know .

winston_1

Rippy wrote: »

By most of the trade in Ireland , as I'm sure you know .

I didn't know, and they are wrong.

corner back 2

winston_1 wrote: »

I didn't know, and they are wrong.

It must be tough being right all the time. Please be careful up there on your high horse because you might just fall off!

Thanks to all for help is it possible that the router supplied by Sky is causing interference?
Is there any number you can reach Sky customer service in Ireland instead of the UK.

FanadMan

Don't think there is any way to get CS in Ireland instead of UK - think the calls prob go in a queue and go wherever there is a free rep. But you could call the Irish number - 0818 719 819 and see.

Thurston?

corner back 2 wrote: »

... is it possible that the router supplied by Sky is causing interference?

It shouldn't: wifi is in a higher frequency band than satellite IF (intermediate frequency, the output of the LNB). If it's only Channel 4 & its offshoots giving trouble, you could suspect DECT phone interference, already mentioned.

winston_1

[QUOTE

It must be tough being right all the time.[/QUOTE]

I'll let you know, if I ever get to be right all the time.

The Cush

winston_1 wrote: »

By whom? Neither Triax nor Webro apparently.

The CAI - Cable Type 100 benchmarked cable, but you already know that.

winston_1

The Cush wrote: »

The CAI - Cable Type 100 benchmarked cable, but you already know that.

I suggest you read that link. Neither Radex (the prievous manufacturer of CT100) or CT100 is mentioned.

Type 100 simply refers to the cable size, 1mm centre core. The old Radix CT100 differs quite a lot from most other type 100 cables. It had air cored cellular die electric rather than the foam die electric mostly used these days.

The Cush

winston_1 wrote: »

I suggest you read that link. Neither Radex (the prievous manufacturer of CT100) or CT100 is mentioned.

Raydex btw.

Generic, CT100 (Cable Type 100). We all know Raydex Copper Tape 100 no longer exists but you keep wanting to remind us, are you lonely or something?

winston_1

The Cush wrote: »

Raydex btw.

Thanks, glad to be corrected when I'm wrong.

However I disagree that CT100 is generic as it is a prievous manufacturers part number.