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Efibre

mattcrow · 2014-10-31 15:45:57

Why would you send me a letter, saying the efibre is NOW available in my place, when it isn't? Getting my hopes up... tut tut... not nice On the availability check on your website, my number shows that is't not available, but yet when I type in the address without the number "Great news! Sign up now!"

31-10-2014 3:45pm

#1

mattcrow

Registered Users, Registered Users 2 Posts: 57 ✭✭

Join Date: June 2014

Posts: 43

Why would you send me a letter, saying the efibre is NOW available in my place, when it isn't? Getting my hopes up... tut tut... not nice

On the availability check on your website, my number shows that is't not available, but yet when I type in the address without the number "Great news! Sign up now!"

0

Comments

#2 31-10-2014 4:47pm

eircom: Alan

Closed Accounts Posts: 6,831 ✭✭✭

Join Date: October 2012

Posts: 6748

mattcrow wrote: »

Why would you send me a letter, saying the efibre is NOW available in my place, when it isn't? Getting my hopes up... tut tut... not nice

On the availability check on your website, my number shows that is't not available, but yet when I type in the address without the number "Great news! Sign up now!"

Hi mattcrow

Feel free to PM me your landline number or address and I'll double check this for you. Apologies for the disappointment created by the letter

Thanks

Al

0
#3 31-10-2014 7:52pm

mattcrow

Registered Users, Registered Users 2 Posts: 57 ✭✭

Join Date: June 2014

Posts: 43

Sent the PM

As I said, when I do the check on your website, typing in the landline number, it says that efibre is not available and there's no estimated date...
But when I type in the address it says that indeed it is available, also on the coverage map, the whole village area is covered...

Thanks

mattcrow

0
#4 31-10-2014 7:59pm

mattcrow

Registered Users, Registered Users 2 Posts: 57 ✭✭

Join Date: June 2014

Posts: 43

Sent the PM

As I said, when I do the check on your website, typing in the landline number, it says that efibre is not available and there's no estimated date...
But when I type in the address it says that indeed it is available, also on the coverage map, the whole village area is covered...

Thanks

mattcrow

0
#5 03-11-2014 12:16pm

eircom: Aisling

Closed Accounts Posts: 101 ✭✭

Join Date: December 2013

Posts: 101

mattcrow wrote: »

Sent the PM

As I said, when I do the check on your website, typing in the landline number, it says that efibre is not available and there's no estimated date...
But when I type in the address it says that indeed it is available, also on the coverage map, the whole village area is covered...

Thanks

mattcrow

Hi mattcrow

I have looked into this for you & spoken to efibre operations on this. Your home is due to be enabled 03/12/14 howevere please be aware plans are subject to change.

Thanks
Ash

0
#6 03-11-2014 12:20pm

mattcrow

Registered Users, Registered Users 2 Posts: 57 ✭✭

Join Date: June 2014

Posts: 43

Thank you very much, I'll try in a month time so (hopefully no plans changes;))

0
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#7 03-11-2014 12:56pm

eircom: Aisling

Closed Accounts Posts: 101 ✭✭

Join Date: December 2013

Posts: 101

mattcrow wrote: »

Thank you very much, I'll try in a month time so (hopefully no plans changes;))

Hi mattcrow

No worries.

Thanks

Ash

0