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Assistance with new connection

heathersonline · 2014-10-30 09:46:52

Hi We moved into a new house a few months ago. There was an active account with broadband in the house and it couldnt be disconnected until the previous tenant did so. It appears now they havent paid their last bill, and as such the account was disconnected. I have spoken to the team on 1901 who asked me to provide a lease…

30-10-2014 9:46am

#1

heathersonline

Registered Users, Registered Users 2 Posts: 702 ✭✭✭

Join Date: May 2006

Posts: 588

Hi

We moved into a new house a few months ago. There was an active account with broadband in the house and it couldnt be disconnected until the previous tenant did so. It appears now they havent paid their last bill, and as such the account was disconnected. I have spoken to the team on 1901 who asked me to provide a lease agreement which I did a couple of weeks ago. I have spoken to them several times since but the individual I spoke to initially has been unavailable and others have not been able to assist. I urgently need to get a connection active for business purposes, can someone please assist me get the issues on the line resolved?

0

Comments

#2 30-10-2014 1:25pm

eircom: Alan

Closed Accounts Posts: 6,831 ✭✭✭

Join Date: October 2012

Posts: 6748

heathersonline wrote: »

Hi

We moved into a new house a few months ago. There was an active account with broadband in the house and it couldnt be disconnected until the previous tenant did so. It appears now they havent paid their last bill, and as such the account was disconnected. I have spoken to the team on 1901 who asked me to provide a lease agreement which I did a couple of weeks ago. I have spoken to them several times since but the individual I spoke to initially has been unavailable and others have not been able to assist. I urgently need to get a connection active for business purposes, can someone please assist me get the issues on the line resolved?

Hi heathersonline

Please send me a PM with the address and a contact number for you and I will look in to this further,

Thanks
Al

0
#3 30-10-2014 1:29pm

heathersonline

Registered Users, Registered Users 2 Posts: 702 ✭✭✭

Join Date: May 2006

Posts: 588

eircom: Alan wrote: »

Hi heathersonline

Please send me a PM with the address and a contact number for you and I will look in to this further,

Thanks
Al

Pm sent

0
#4 30-10-2014 1:44pm

eircom: Alan

Closed Accounts Posts: 6,831 ✭✭✭

Join Date: October 2012

Posts: 6748

heathersonline wrote: »

eircom: Alan wrote: »

Hi heathersonline

Please send me a PM with the address and a contact number for you and I will look in to this further,

Thanks
Al

Pm sent

Thanks heathersonline

I'll be in touch as soon as possible

Thanks

Al

0
#5 31-10-2014 10:45am

heathersonline

Registered Users, Registered Users 2 Posts: 702 ✭✭✭

Join Date: May 2006

Posts: 588

eircom: Alan wrote: »

heathersonline wrote: »

eircom: Alan wrote: »

Hi heathersonline

Please send me a PM with the address and a contact number for you and I will look in to this further,

Thanks
Al

Pm sent

Thanks heathersonline

I'll be in touch as soon as possible

Thanks

Al

Hi Alan,

Any update? I never heard back from you yesterday

0
#6 03-11-2014 3:40pm

heathersonline

Registered Users, Registered Users 2 Posts: 702 ✭✭✭

Join Date: May 2006

Posts: 588

Can I get an update on this please?

0
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