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I agree to fiberoptic and then nothing.

  • 29-10-2014 1:29pm
    #1
    porsche boy
    Registered Users, Registered Users 2 Posts: 1,560 ✭✭✭


    So fiber optic is now available in my area as I have been made aware of via a few letters. I called the sales office and after a brief discussion I agree to go with it. Order number & booking date supplied I take the day off work and expect a technician to arrive yesterday afternoon........but no.

    No call, text or email from their technician or from Eircom to let me know whats happening. I called the sales office again yesterday evening and after initially being pawned off and transfered to a never ending loop of crackling music and apologies I hang up and have to call back again.

    Second time around I get a better guy on the phone who os very apologetic and logs the call amd sends a message for someone to call me this mornong to rearrange fitting. well it's the afternoon now and still no call.

    Not bothering to call again as the poor lads on the other end of the phone dont have the answers. So here I am, if someone in Eircom could get back to me with why I wasnt contacted to say there ws a delay and what you would plan on doing as way of an apology for me waisting my day yesterday waiting for a technician that didnt show.

    thanks.


Comments

  • #2
    eircom: Tracey
    Closed Accounts Posts: 795 ✭✭✭eircom: Tracey


    porsche boy wrote: »
    So fiber optic is now available in my area as I have been made aware of via a few letters. I called the sales office and after a brief discussion I agree to go with it. Order number & booking date supplied I take the day off work and expect a technician to arrive yesterday afternoon........but no.

    No call, text or email from their technician or from Eircom to let me know whats happening. I called the sales office again yesterday evening and after initially being pawned off and transfered to a never ending loop of crackling music and apologies I hang up and have to call back again.

    Second time around I get a better guy on the phone who os very apologetic and logs the call amd sends a message for someone to call me this mornong to rearrange fitting. well it's the afternoon now and still no call.

    Not bothering to call again as the poor lads on the other end of the phone dont have the answers. So here I am, if someone in Eircom could get back to me with why I wasnt contacted to say there ws a delay and what you would plan on doing as way of an apology for me waisting my day yesterday waiting for a technician that didnt show.

    thanks.
    Hi porsche boy,

    I'm very sorry to hear of the issues you are having with your eFibre order.

    Would you like to PM me your details and I'll look into this for you.

    Thanks

    Tracey


  • #3
    porsche boy
    Registered Users, Registered Users 2 Posts: 1,560 ✭✭✭porsche boy


    details sent via PM.


  • #4
    eircom: Alan
    Closed Accounts Posts: 6,831 ✭✭✭eircom: Alan


    porsche boy wrote: »
    details sent via PM.
    Thank you porsche boy

    We will get back to you as soon as possible

    Al


  • #5
    porsche boy
    Registered Users, Registered Users 2 Posts: 1,560 ✭✭✭porsche boy


    eircom: Alan wrote: »
    Thank you porsche boy

    We will get back to you as soon as possible

    Al

    Still waiting...


  • #6
    porsche boy
    Registered Users, Registered Users 2 Posts: 1,560 ✭✭✭porsche boy


    eircom: Alan wrote: »
    Thank you porsche boy

    We will get back to you as soon as possible

    Al

    Still waiting...


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  • #7
    porsche boy
    Registered Users, Registered Users 2 Posts: 1,560 ✭✭✭porsche boy


    eircom: Alan wrote: »
    Thank you porsche boy

    We will get back to you as soon as possible

    Al

    Still waiting...


  • #8
    eircom: Aisling
    Closed Accounts Posts: 101 ✭✭eircom: Aisling


    porsche boy wrote: »
    eircom: Alan wrote: »
    Thank you porsche boy

    We will get back to you as soon as possible

    Al

    Still waiting...

    Hi porscheboy.


     


    I have arranged for my colleague to give you a call in relation to this before COB today.


     


    Apologies for the delay in getting back to you.


     


    Thanks


    Ash


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