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Mullingar broadband doing down several times an hour

  • 28-10-2014 6:07pm
    #1
    percy212
    Registered Users, Registered Users 2 Posts: 1,077 ✭✭✭


    My internet connection is up and down like a yoyo and I mean it goes down several times per hour. I think the modem might be too old for the speed of the line. Noise margin issue. Can you please check my line and also send me a new modem. This is making me crazy. Respond and I will pm my account number.

    Link to image showing modem details: http://imageshack.com/...g913/3544/ngxuwI.png

    This has been going on for a few months now. Let me know what log files to send.

    HELP


Comments

  • #2
    eircom: Tracey
    Closed Accounts Posts: 795 ✭✭✭eircom: Tracey


    percy212 wrote: »
    My internet connection is up and down like a yoyo and I mean it goes down several times per hour. I think the modem might be too old for the speed of the line. Noise margin issue. Can you please check my line and also send me a new modem. This is making me crazy. Respond and I will pm my account number.

    Link to image showing modem details: http://imageshack.com/...g913/3544/ngxuwI.png

    This has been going on for a few months now. Let me know what log files to send.

    HELP
    Hi percy212, 

    I'm sorry to hear of the issues you are having. Would you like to PM me your details and I'll look into this for you.

    Thanks 

    Tracey 


  • #3
    percy212
    Registered Users, Registered Users 2 Posts: 1,077 ✭✭✭percy212


    Sent you account details. Thanks.


  • #4
    eircom: Alan
    Closed Accounts Posts: 6,831 ✭✭✭eircom: Alan


    percy212 wrote: »
    Sent you account details. Thanks.
    Hi percy212

    I've run tests on your line and cannot identify a reason for the issues you are currently experiencing I'm sorry to say. There is no issue with your line externally and I do not see any faults. The best advice I can offer is to contact technical support directly on 1890260260 or via webchat: [font=Calibri","sans-serif]http://www.eircom.net/about/contact/ as they will be able to run further tests in working to a resolution to the connection loss.

    Thanks
    Al
    [/font]


  • #5
    percy212
    Registered Users, Registered Users 2 Posts: 1,077 ✭✭✭percy212


    Thanks


  • #6
    eircom: Alan
    Closed Accounts Posts: 6,831 ✭✭✭eircom: Alan


    percy212 wrote: »
    Thanks
    No worries percy212

    Sorry we could not identify the issue from here

    Al


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  • #7
    percy212
    Registered Users, Registered Users 2 Posts: 1,077 ✭✭✭percy212


    No worries. You did what you could. Thanks again.


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