If you have a new account but are having problems posting or verifying your account, please email us on hello@boards.ie for help. Thanks :)

Hello all! Please ensure that you are posting a new thread or question in the appropriate forum. The Feedback forum is overwhelmed with questions that are having to be moved elsewhere. If you need help to verify your account contact hello@boards.ie

Hi there,
There is an issue with role permissions that is being worked on at the moment.
If you are having trouble with access or permissions on regional forums please post here to get access: https://www.boards.ie/discussion/2058365403/you-do-not-have-permission-for-that#latest

Lost orders

jwhat · 2014-10-20 09:59:22

I ordered broadband last Wednesday and got my welcome email saying that I will receive another email within two business days with my order number etc. I haven't received any emails since so I rang up this morning and was told that I couldn't be helped if I didn't have an order number. Talked to Liam on chat who I ordered…

20-10-2014 9:59am

#1

jwhat

Registered Users, Registered Users 2 Posts: 56 ✭✭

Join Date: October 2011

Posts: 44

I ordered broadband last Wednesday and got my welcome email saying that I will receive another email within two business days with my order number etc.
I haven't received any emails since so I rang up this morning and was told that I couldn't be helped if I didn't have an order number. Talked to Liam on chat who I ordered it from last week, who just put me on to Anthony who after a while waiting couldn't find my order.

I need this sorted ASAP, this is the second time that i've ordered and got the welcome email but nothing has happened afterwards as my order has disappeared.
Can someone help me out please?

0

Comments

#2 20-10-2014 10:01am

jwhat

Registered Users, Registered Users 2 Posts: 56 ✭✭

Join Date: October 2011

Posts: 44

I also have transcripts and the welcome emails I can forward onto show what's going on.

0
#3 20-10-2014 11:03am

eircom: Alan

Closed Accounts Posts: 6,831 ✭✭✭

Join Date: October 2012

Posts: 6748

jwhat wrote: »

I ordered broadband last Wednesday and got my welcome email saying that I will receive another email within two business days with my order number etc.
I haven't received any emails since so I rang up this morning and was told that I couldn't be helped if I didn't have an order number. Talked to Liam on chat who I ordered it from last week, who just put me on to Anthony who after a while waiting couldn't find my order.

I need this sorted ASAP, this is the second time that i've ordered and got the welcome email but nothing has happened afterwards as my order has disappeared.
Can someone help me out please?

I'm very sorry to hear this jwhat

Please PM me the following and I will look in to this for you:

Name on order
Address of the order
contact details

Thanks

Al

0
#4 20-10-2014 1:33pm

jwhat

Registered Users, Registered Users 2 Posts: 56 ✭✭

Join Date: October 2011

Posts: 44

PM Sent

0
#5 21-10-2014 10:56am

eircom: Alan

Closed Accounts Posts: 6,831 ✭✭✭

Join Date: October 2012

Posts: 6748

jwhat wrote: »

PM Sent

Thanks for those details, I'll come back to you soon.

Thanks

Al

0
#6 22-10-2014 1:10pm

jwhat

Registered Users, Registered Users 2 Posts: 56 ✭✭

Join Date: October 2011

Posts: 44

Still haven't heard anything Al.

0
Advertisement
#7 22-10-2014 2:05pm

eircom: Alan

Closed Accounts Posts: 6,831 ✭✭✭

Join Date: October 2012

Posts: 6748

jwhat wrote: »

Still haven't heard anything Al.

Apologies jwhat

I'm awaiting the head of online orders to get back to me - I'll chase this up and get back to you ASAP

Al

0