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New wash machine rattling

  • 18-10-2014 8:30pm
    #1
    2012paddy2012
    Registered Users, Registered Users 2 Posts: 2,880 ✭✭✭


    Got new w machine today , guy fitted it etc all seems ok , just heard the spin cycle my god what a racket. I know the adjustable feet have to be level will pull it out tomoro and check that ... Even so as you can see in pic there is a good gap either side and about an inch between the top of machine and worktop.... I wonder is there any material I could shove over head or at the sides that would absorp the vibration while at the sme time keep the w machine steady and stationary.... Thks
    Paddy


Comments

  • #2
    hawkelady
    Registered Users, Registered Users 2 Posts: 1,357 ✭✭✭hawkelady


    Isn't there a bar to stop the drum from moving during transport . Check to see if that was removed before you used it .. It should be at the back of the unit .


  • #3
    SmallBalls
    Registered Users, Registered Users 2 Posts: 533 ✭✭✭SmallBalls


    Sounds like transit brackets haven't been removed.


  • #4
    byte
    Moderators, Regional North West Moderators Posts: 19,159 Mod ✭✭✭✭byte
    byte


    Yup, I'd say you never removed the transit bolts from the back.

    If you haven't amend it ASAP, or risk damaging the machine.


  • #5
    coylemj
    Registered Users, Registered Users 2 Posts: 25,624 ✭✭✭✭coylemj


    OP, there should be at least two metal bolts shoved into the back of the machine in the factory to lock down the drum and stop it from rattling around during transit, they're known as the 'transit bolts', they have to be removed when the machine is installed. You need to check that they've been removed, don't run the machine again until you've established this.

    If you paid the store to send that guy to install the machine, I'd get on to them and tell them what has happened, the machine may already have been damaged so I'd be putting down a marker that they are responsible in case there's a problem with a warranty claim in the future because the machine got damaged because it was run with those bars still installed.


  • #6
    Thurston?
    Closed Accounts Posts: 2,278 ✭✭✭Thurston?


    2012paddy2012 wrote: »
    I know the adjustable feet have to be level will pull it out tomoro and check that ...

    Level it in place. (Pretty obvious I would have thought.)
    SmallBalls wrote: »
    Sounds like transit brackets haven't been removed.

    That's not saying much for the installer.


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  • #7
    2012paddy2012
    Registered Users, Registered Users 2 Posts: 2,880 ✭✭✭2012paddy2012


    Thurston? wrote: »
    Level it in place. (Pretty obvious I would have thought.)



    That's not saying much for the installer.


    I was not here when it was delivered.
    I have checked ....the transit bolts are in the bin outside. The guy put the new connections for plumbing on as well.
    It's difficult to get your hand in the side of the machine as there is no room to check if the bolts are extended fully due the tightness either side of the machine between it and the side of the presses. The floor is tiled and appears level. Is there anything I can jam over the top of the machine and between worktop to keep it firm and in place.


  • #8
    Paulownia
    Registered Users, Registered Users 2 Posts: 590 ✭✭✭Paulownia


    2012paddy2012 wrote: »
    I was not here when it was delivered.
    I have checked ....the transit bolts are in the bin outside. The guy put the new connections for plumbing on as well.
    It's difficult to get your hand in the side of the machine as there is no room to check if the bolts are extended fully due the tightness either side of the machine between it and the side of the presses. The floor is tiled and appears level. Is there anything I can jam over the top of the machine and between worktop to keep it firm and in place.

    I'd contact the shop and ask them if this was normal and perhaps they would send the installer out again to check it


  • #9
    Alun
    Registered Users, Registered Users 2 Posts: 21,499 ✭✭✭✭Alun


    Also get the bolts back out of the bin and put them somewhere safe. If you move house you'll need them


  • #10
    Thurston?
    Closed Accounts Posts: 2,278 ✭✭✭Thurston?


    2012paddy2012 wrote: »
    It's difficult to get your hand in the side of the machine as there is no room to check if the bolts are extended fully due the tightness either side of the machine between it and the side of the presses. The floor is tiled and appears level. Is there anything I can jam over the top of the machine and between worktop to keep it firm and in place.

    You should be able to at least check if the machine can be rocked on its feet. A machine that needs to be jammed in place is not something that would be staying in my house, whether it's faulty or just very poorly designed. (And mine is just a cheapo Hotpoint that behaves perfectly.)


  • #11
    The Red Ace
    Registered Users, Registered Users 2 Posts: 1,382 ✭✭✭The Red Ace


    assuming the transit bolts are removed the problem has to be with the machine being rock steady on the floor unless it has a problem with the shock absorbers which is highly unlikely with a new machine, if you pull the machine out make sure the levelling feet are screwed fully up allround push it back in and adjust either the front left or right until it is dead steady on the floor, if it still vibrates get back to the retailer to have an engineer to inspect it


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  • #12
    mikehn
    Registered Users, Registered Users 2 Posts: 619 ✭✭✭mikehn


    coylemj wrote: »
    OP, there should be at least two metal bolts shoved into the back of the machine in the factory to lock down the drum and stop it from rattling around during transit, they're known as the 'transit bolts', they have to be removed when the machine is installed. You need to check that they've been removed, don't run the machine again until you've established this.

    If you paid the store to send that guy to install the machine, I'd get on to them and tell them what has happened, the machine may already have been damaged so I'd be putting down a marker that they are responsible in case there's a problem with a warranty claim in the future because the machine got damaged because it was run with those bars still installed.

    If you paid the store for installation or if installation was part of the deal, do nothing to it yourself. Get onto the store and get the installer back out again. When it was installed it should have been run to check that everything was ok. If they claim that it was ok on installation then you should tell them that there is a fault that has to be covered under warranty.
    Essentially the goods that were provided should be fit for purpose and a loud juddery washing machine would not fall into that category.


  • #13
    2012paddy2012
    Registered Users, Registered Users 2 Posts: 2,880 ✭✭✭2012paddy2012


    mikehn wrote: »
    If you paid the store for installation or if installation was part of the deal, do nothing to it yourself. Get onto the store and get the installer back out again. When it was installed it should have been run to check that everything was ok. If they claim that it was ok on installation then you should tell them that there is a fault that has to be covered under warranty.
    Essentially the goods that were provided should be fit for purpose and a loud juddery washing machine would not fall into that category.

    Thks
    Older machine broke down ... Shop only down the road the guy matched did price said he would deliver and install it.
    That's what he did


  • #14
    2012paddy2012
    Registered Users, Registered Users 2 Posts: 2,880 ✭✭✭2012paddy2012


    Thurston? wrote: »
    Level it in place. (Pretty obvious I would have thought.)



    That's not saying much for the installer.
    Not issue


  • #15
    2012paddy2012
    Registered Users, Registered Users 2 Posts: 2,880 ✭✭✭2012paddy2012


    byte wrote: »
    Yup, I'd say you never removed the transit bolts from the back.

    If you haven't amend it ASAP, or risk damaging the machine.

    Thks guys two bars had been removed
    Another guy took a third bar from top today it's a brand new zanussi model the fitter forgot about this one! Thks all


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