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UPC: Channels freezing

  • 18-10-2014 2:00pm
    #1
    Henlars67
    Registered Users, Registered Users 2 Posts: 1,272 ✭✭✭


    This just started happening this morning and the problem seems to be with all channels.

    Every few seconds the picture freezes for a split second.

    It's extremely annoying, especially when watching sport.

    I've had UPC for several months and never had a problem before.

    Anyone know what the issue might be?


Comments

  • #2
    GerB40
    Registered Users, Registered Users 2 Posts: 2,047 ✭✭✭GerB40


    Henlars67 wrote: »
    This just started happening this morning and the problem seems to be with all channels.

    Every few seconds the picture freezes for a split second.

    It's extremely annoying, especially when watching sport.

    I've had UPC for several months and never had a problem before.

    Anyone know what the issue might be?

    I've had UPC for a couple of years now and I'm afraid it's something you'll just have to get used to. It's not bad enough to change provider but more of an annoyance.

    BTW it seems to only happen when it's windy so I wouldn't bother making a formal complaint they'll just say it's the weather..


  • #3
    Henlars67
    Registered Users, Registered Users 2 Posts: 1,272 ✭✭✭Henlars67


    It's not particularly windy, and besides their cables are underground.

    I've been in contact and the're sending a service engineer out to me on Tuesday.

    To be honest I think that it is bad enough to change provider.

    It is almost impossible to watch at the moment


  • #4
    GerB40
    Registered Users, Registered Users 2 Posts: 2,047 ✭✭✭GerB40


    Henlars67 wrote: »
    It's not particularly windy, and besides their cables are underground.

    I've been in contact and the're sending a service engineer out to me on Tuesday.

    To be honest I think that it is bad enough to change provider.

    It is almost impossible to watch at the moment

    It sounds like you have it much worse than me It's probably a connection problem, in which case the engineer should sort it out for you..


  • #5
    evolving_doors
    Closed Accounts Posts: 11,812 ✭✭✭✭evolving_doors


    try switching from hdmi cable to scart, (lower resolution and all that, but less frustration)... although I think our problem has something to do with Philips TV/horizon issue


  • #6
    Luck100
    Registered Users, Registered Users 2 Posts: 878 ✭✭✭Luck100


    This happened to me with some channels when I tried using an extension cable between the horizon box and the cable jack on the wall. Went away again as soon as I went back to using just the single short cable that came with horizon.


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  • #7
    former legend
    Closed Accounts Posts: 5,309 ✭✭✭former legend


    Henlars67 wrote: »
    This just started happening this morning and the problem seems to be with all channels.

    Every few seconds the picture freezes for a split second.

    It's extremely annoying, especially when watching sport.

    I've had UPC for several months and never had a problem before.

    Anyone know what the issue might be?

    Something similar happened me recently (Horizon box), rang UPC up, they told me to unplug the box and check all the connections. I was very skeptical of this as I hadn't gone near the cables, but literally just took out all the wires; UPC input, HDMI, even the digital audio wire, put them back in, switched on the box and job done, no problems since.


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