Terrible broadband speed.

Ciano35

For well over a year now our broadband speed has been terrible. My father (the bill payer) contacted eircom many months ago to complain about it and I believe we were upgraded to ~8mb from 5mb download speed, but we are getting nowhere near this speed. For about a week in July the speed actually did go up to about 7mb but dropped down to nothing again, and there has been no signs of improvement since.

The download speed gets slower and slower until the router is restarted, but it only goes back up to about 1.4mb max download speed. The ping is actually quite good though, at ~31ms. The router has to be restarted every day to avoid the speed becoming unbearable.

I just restarted the router and did a wired speed test with no other devices on the network, and the download speed was 1.4mb. This isn't acceptable!

Hope ye can help.

Cian.

eircom: Colm

Ciano35 wrote: »

For well over a year now our broadband speed has been terrible. My father (the bill payer) contacted eircom many months ago to complain about it and I believe we were upgraded to ~8mb from 5mb download speed, but we are getting nowhere near this speed. For about a week in July the speed actually did go up to about 7mb but dropped down to nothing again, and there has been no signs of improvement since.

The download speed gets slower and slower until the router is restarted, but it only goes back up to about 1.4mb max download speed. The ping is actually quite good though, at ~31ms. The router has to be restarted every day to avoid the speed becoming unbearable.

I just restarted the router and did a wired speed test with no other devices on the network, and the download speed was 1.4mb. This isn't acceptable!

Hope ye can help.

Cian.

Hi Cian

I'm sorry to hear you are having issues with your Broadband speeds at present. Can you send me a PM with your Phone number and I will run a test on the line as well as check the current speed you are syncing at.

thanks
Colm

Ciano35

eircom: Colm wrote: »

Hi Cian

I'm sorry to hear you are having issues with your Broadband speeds at present. Can you send me a PM with your Phone number and I will run a test on the line as well as check the current speed you are syncing at.

thanks
Colm

Thanks, pm sent

Ciano35

Thanks Colm for helping me sort this out.

eircom: Colm

Ciano35 wrote: »

Thanks Colm for helping me sort this out.

Hi no problem Ciano35

Glad to be able to help.

thanks
Colm