eMobile Data Speeds 3G

FishD

I've been with eMobile for some time now, and was getting good bandwidth whenever i tested. I recently tested the bandwidth, and it has dropped to almost 1/10th of what it was earlier in the year. Only answer i get from support is 'speed depends on may factors',

Below is some of the results from the phone at mostly the same location. I'm wondering have they throttled the bandwidth in an attempt to force people onto the more expensive 4g package? 

I'd also like to know what they guarantee as a bandwith for the phone, and how can it be properly benchmarked. Their advertising says 4g '10 times faster' but faster than what. ?

Wondering if others are noticing this change in speeds?

Date Type Dn Up Server
12/10/14 20:18 Hspap 0.62 1.14 Enniskillen
12/10/14 20:15 Hspap 0.47 1.29 Enniskillen
12/10/14 20:14 Umts 0.44 2.99 Enniskillen
12/10/14 17:48 Hspap 0.54 2.24 Enniskillen
12/10/14 17:39 Hspap 0.43 1.28 Enniskillen
12/10/14 16:26 Umts 0.72 2.95 Enniskillen
11/10/14 18:32 Hspap 0.6 2.42 Dublin
11/10/14 18:31 Hspap 0.67 1.65 Enniskillen
11/10/14 18:27 Hspap 0.63 2.16 Enniskillen
09/10/14 19:45 Hspap 1.21 1.25 Enniskillen
12/02/14 10:35 Hspap 9.18 0.61 Dublin
12/02/14 10:34 Hspap 9.73 0.87 Enniskillen
09/01/14 14:51 Hspap 13.4 1.86 Enniskillen
08/11/13 15:15 Hspap 11 2.25 Enniskillen
08/11/13 13:13 Hspap 4.63 0.35 Enniskillen
10/08/13 18:46 Cell 8.14 2.94 Dublin
10/08/13 17:14 Cell 8.17 2.82 Dublin
10/08/13 17:13 Cell 7.3 3.03 Dublin
10/08/13 12:26 Cell 3.61 2.81 Dublin
10/08/13 12:25 Cell 7.27 2.43 Dublin

BArra

same issue, going on months now with the terrible 3G speed. on the 34.50 select unlimited since it launched a few years back.

i can never get over 0.7mbps download, i get maybe 1/2mb upload though.

i used to always get 7-8mbps down, but now, its like its limited to 0.7mbps. it 'never' goes above 0.7.

does not matter what mast im connected to, ive tried speedtests east and west in my county in good areas with full 3G signal, always the same low speed.

lots of posts on emobile.ie community forum, emobiles modus operandi is that they are looking into it but unaware of any issue. the first line is usually to change SIM card, when that fails to fix the issue its the 'too many users connected' ' dont guarantee speed' 'many factors affect mobile broadband' etc etc...

http://letstalk.emobile.ie/t5/Internet-on-your-phone/Service-degradation-over-last-few-weeks-months/td-p/49763
http://letstalk.emobile.ie/t5/Internet-on-your-phone/HTC-One-M8-0-5Mb-Download-Speeds/td-p/49757
http://letstalk.emobile.ie/t5/Internet-on-your-phone/Nexus-5-poor-data-speed/td-p/48991/page/2
http://letstalk.emobile.ie/t5/Internet-on-your-phone/Internet-Speeds/td-p/48987/page/2
http://letstalk.emobile.ie/t5/Internet-on-your-phone/Network-Speed-HSPDA-seriously-EMobile/td-p/48857/page/2
http://letstalk.emobile.ie/t5/Mobile-broadband/3G-ridiculosly-slow-in-Cork/td-p/49671[/QUOTE]

FishD

Ha. 

I can confirm its not a phone or sim issue here, as it happens on my wife's samsung galaxy 4 phone, exactly the same as my samsung galaxy 4. I'm close to the garda station in leixlip, so the signal is full all the time.

Only conclusion,

They have reduced the speed in order to sell their faster (and more expensive 4g product). I and my wife are both business customers, and their service now does not meet our requirements, so in Jan when the contract is up, IM MOVING.

In the meantime i will be using whatever means i can to publicise this issue

Gerry in Leixlip

eircom: Colm

Hi Guys,
 
Although we’ve had no reported issues we’ve passed on examples of this from other posts in order to have it looked into. As of yet we’ve not received any info on this but we’ll be sure to update you as soon as we know more.
 
Thanks,


Colm

swampyk08

Hi All,

I ran a speed test just now (3pm) and its 0.44mbps down and 1.17mbps up here at the GPO, Dublin.

3G has been like this for months now.

Not much point paying for an unlimited data plan with speeds like these.


Any idea on when this will be resolved, if it can be??

rordeb

swampyk08 wrote: »

Hi All,

I ran a speed test just now (3pm) and its 0.44mbps down and 1.17mbps up here at the GPO, Dublin.

3G has been like this for months now.

Not much point paying for an unlimited data plan with speeds like these.




Any idea on when this will be resolved, if it can be??

I eventually became so fed up with my 3G speeds- I thought it was my iPhone 5s. Speeds used to be up to 7. Now am mostly getting under 1. Really annoying and is chewing my battery. I have requested a new sim but had a terrible thought that eircom might be throttling back on the unlimited 3g. Would like to hear from others as Eircom have not stated they have any 3G speed issues. Would love to hear what the regulator would have to say about it.

Would love to hear from am eircom employee? Is there a problem currently as using a mobile on your 3G network is a miserable experience.

rordeb

Another point I would like to make is that Emobile's customer service is excellent. So I look forward to your response.

jay93

Speeds are fine here on Meteor so i'm not sure why it would be any different for eMobile as they use the same network.

On 4G the speeds are amazing , but even my 3G is always 7-10Mb/s down .

rordeb

jay93 wrote: »

Speeds are fine here on Meteor so i'm not sure why it would be any different for eMobile as they use the same network.

On 4G the speeds are amazing , but even my 3G is always 7-10Mb/s down .

Yes buy you are on a 4g package. My dl speed in baggot street this morning was 300kb.

rordeb

Bonus! just got up to 0.51mbps there.

BArra

eMobile dont want to know it seems, the correspondence on the emobile community forum is 'no reported outages, no issues' its with the tech people.

there are several threads from users all reporting the same thing.

complete rubbish it is.

im on the 34.50 select unlimited since it was introduced, 3g speeds only over the last few months have gone to pot, i cannot get over 0.51mbps no matter what masts i am connected to or time of day

BArra

people can you please register on the emobile forum and post on there aswell? the more of us that bring it up, the more they cant ignore it (i would hope)

http://letstalk.emobile.ie/t5/Internet-on-your-phone/Service-degradation-over-last-few-weeks-months/m-p/50743/highlight/false#M633

swampyk08

0.63Mbps Down and 0.62Mbps Up at the GPO this fine morning.

BArra

Changed SIM, same throttled speeds.

0.3mb down 2.6mb up

rordeb

BArra wrote: »

people can you please register on the emobile forum and post on there aswell? the more of us that bring it up, the more they cant ignore it (i would hope)

http://letstalk.emobile.ie/t5/Internet-on-your-phone/Service-degradation-over-last-few-weeks-months/m-p/50743/highlight/false#M633

Today near Pearsr Street - this is my normal Emobile, battery chewing experience currently. Can't stay with them much longer.

Riesen_Meal

rordeb wrote: »

Today near Pearsr Street - this is my normal Emobile, battery chewing experience currently. Can't stay with them much longer.

I get battery chew from having no signal at home most of the time -

I got 4.7 MB down and 0.82 up on 3G in Drogheda the other night...

Nexus 5

polaris68

On the 34.50 select unlimited 3G plan as well and have been consistently getting ~0.7 down and ~1.0 up around Cork city the last month or so. Getting a new sim hasn't made a difference. I'll be in Dublin this weekend and will see if I get better speeds there.

BArra

your speed wont improve. getting fairly fed up with it now. its been over two months since i got more than 1mb download speed

swampyk08

Its getting worse - 0.31 down and 0.63 up at the GPO right now.

BArra

It's as bad in Cork today. Terrible. 0.3/0.4

Emobile responded on their forum, investigation closed, there is no issue they say.

http://letstalk.emobile.ie/t5/Internet-on-your-phone/Service-degradation-over-last-few-weeks-months/td-p/49763/page/3

 A joke.

swampyk08

I just ran the speedtest app and I am getting 0.26 down - 0.25 up at the GPO at 9am.
This is with the 34.50 unlimited plan.

I think its time to move networks.

56lcd

swampyk08 wrote: »

I just ran the speedtest app and I am getting 0.26 down - 0.25 up at the GPO at 9am.
This is with the 34.50 unlimited plan.

I think its time to move networks.

I have got a 4G plan using a 4G sim on a Samsung Galaxy s5.
I live in Sligo.
I have had pathetic download speeds of 0.15MBs for the last few days.
I did the sim swap to no avail.
I am sick of being told blatant lies by emobile customer care that there is no issue.
I was getting speeds of over 20 Mbs in Sligo up until last week.
It seems that emobile avail re fobbing people off
Can Alex White or ComReg fine emobile for not resolving the problem.
obviously it ins an issue all over the country.

rordeb

The official answer after their long review is there is nothing wrong with the network. I was going to go down the complaints route but then decided not to. Instead I switched to vodafone yesterday.

I am now enjoying in excess of 5mb d/l speeds on 3G. All in the same areas that I was using Emobile.

Eircom need to be HONEST with their customers - sub 1m/b speeds during business hours is a joke. It also eats the battery and your will.

This really looks like a congestion problem.

polaris68

You're lucky in that you can switch networks now - I have another 12 months to go on an 18 month contract on their 34.50 unlimited plan. Mixed in with the usual crappy speeds I got a few  2.5 - 12 Mbps download speeds while I was in Dublin for the weekend so the issue appears to be congestion rather than throttling. Getting the usual 0.6 Mbps back here in Cork.

rordeb

polaris68 wrote: »

You're lucky in that you can switch networks now - I have another 12 months to go on an 18 month contract on their 34.50 unlimited plan. Mixed in with the usual crappy speeds I got a few  2.5 - 12 Mbps download speeds while I was in Dublin for the weekend so the issue appears to be congestion rather than throttling. Getting the usual 0.6 Mbps back here in Cork.

I noticed that emobiles speeds picked up in the late evening from 7:30 pm onwards. There has to be a problem with their network.

My advice is to get people to post their current speeds on the emobile ireland Twitter account.

BArra

looks like they have 'reopened' the investigation of terrible 3G data speed...

http://letstalk.emobile.ie/t5/Internet-on-your-phone/Why-is-my-data-speed-so-slow/td-p/50515/page/5

i wonder what conclusion they will arrive to this time, maybe the wind is blowing too much and causing 0.3mbps 3G speed

eircom: Aisling

[font=Calibri", "sans-serif]Hi guys[/font]

[font=Calibri", "sans-serif]We have been unable to determine any faults in our service. However due to the level of reports we have had in relation to this, our tech and IT departments have begun a full investigation. We are hoping for an update in relation to this very soon[/font]

[font=Calibri", "sans-serif]Thanks[/font]

[font=Calibri", "sans-serif]Ash[/font]

Oafley Jones

I've emailed comreg about this and I urge others to do the same. I've asked what their position is on carriers throttling their service in order to up sell or force out certain contracts.

BArra

Emobile posted an update on their forum..

It says they have identified an intermittent issue with 3G and are looking into a fix

swampyk08

Tested this morning 9:45am at the GPO - its now 12.94 down and 0.64 up.
Did someone in eMobile flick a switch?

BArra

swampyk08 wrote: »

Tested this morning 9:45am at the GPO - its now 12.94 down and 0.64 up.
Did someone in eMobile flick a switch?

Looks like a switch has been flicked finally... Let's wait to see is it stable though

rordeb

BArra wrote: »

Looks like a switch has been flicked finally... Let's wait to see is it stable though

Delighted to hear - hope it lasts. It's a shame it took months for something to be done about it. Had no issues it emobile until around August.

BArra

Agreed, abysmal customer service. Just got 14.5mbps down, 1.5mbps up in Cork

Yesterday, and for that past 2 to 3 months it was 0.3mbps down, 0.3mbps upload

swampyk08

That didnt last long - speeds have reverted back to 0.44Mbps Down and 1.29 Mbps Up here at the GPO Dublin at 9am.

swampyk08

Now 3G is at 10.82Mbps Down and 1.59Mbps Up.

FishD

Thought it fair to put my latest results up. Speeds have much improved sometime between 24.10 and 3.11.2014
While its nice to have the speeds back, if there is no 'known' cause, then they still remain unreliable, and could revert back to poor speeds at any time. Would be nice to get an official comment.

Date	ConnType	Download	Upload	Latency	ServerName
16/11/14 14:24	Hspap	12.98	2.86	37	Enniskillen
15/11/14 16:35	Hspap	13.25	2.84	64	Enniskillen
14/11/14 02:39	Hspap	15.57	2.96	43	Enniskillen
13/11/14 14:11	Hspap	14.01	1.71	41	Enniskillen
12/11/14 09:47	Hspap	18.46	2.93	50	Enniskillen
12/11/14 00:39	Hspap	19.85	2.93	44	Enniskillen
12/11/14 00:26	Hspap	22.77	2.87	44	Enniskillen
09/11/14 16:26	Hspap	13.28	0.77	44	Enniskillen
06/11/14 15:10	Hspap	0.31	0.66	89	Enniskillen
03/11/14 02:28	Hspap	20.38	2.92	47	Enniskillen
03/11/14 02:28	Hspap	21.56	1.33	44	Enniskillen
24/10/14 12:19	Hspap	0.49	1.05	52	Enniskillen
24/10/14 09:45	Hspap	9.83	1.6	31	Enniskillen
23/10/14 18:22	Hspap	0.31	2.47	56	Enniskillen
20/10/14 16:22	Hspap	0.49	1.3	61	Enniskillen
19/10/14 21:25	Hspap	1.52	2.63	47	Enniskillen
19/10/14 01:36	Hspap	15.69	2.93	36	Enniskillen
18/10/14 10:57	Hspap	1.53	1.04	56	Enniskillen
17/10/14 13:55	Hspap	0.25	0.17	681	Enniskillen
17/10/14 01:57	Hspap	20.57	2.98	47	Enniskillen
16/10/14 14:46	Hspap	0.64	1.31	80	Enniskillen
15/10/14 12:55	Hspap	0.45	0.42	62	Enniskillen
15/10/14 12:49	Hspap	0.85	2.87	54	Enniskillen
15/10/14 09:44	Hspap	2.3	1.64	61	Enniskillen
14/10/14 14:53	Hspap	0.52	0.99	59	Enniskillen
14/10/14 12:59	Hspap	0.7	2.96	322	Enniskillen
13/10/14 17:55	Hspap	0.27	0.45	101	Enniskillen
12/10/14 20:18	Hspap	0.62	1.14	59	Enniskillen
12/10/14 20:15	Hspap	0.47	1.29	1922	Enniskillen
12/10/14 17:48	Hspap	0.54	2.24	39	Enniskillen
12/10/14 17:39	Hspap	0.43	1.28	56	Enniskillen
11/10/14 18:32	Hspap	0.6	2.42	61	Dublin
11/10/14 18:31	Hspap	0.67	1.65	51	Enniskillen
11/10/14 18:27	Hspap	0.63	2.16	47	Enniskillen
09/10/14 19:45	Hspap	1.21	1.25	58	Enniskillen
12/02/14 10:35	Hspap	9.18	0.61	97	Dublin
12/02/14 10:34	Hspap	9.73	0.87	64	Enniskillen
09/01/14 14:51	Hspap	13.44	1.86	46	Enniskillen
08/11/13 15:15	Hspap	11	2.25	41	Enniskillen

08/11/13 13:13	Hspap	4.63	0.35	46	Enniskillen

eircom: Alan

FishD wrote: »

Thought it fair to put my latest results up. Speeds have much improved sometime between 24.10 and 3.11.2014
While its nice to have the speeds back, if there is no 'known' cause, then they still remain unreliable, and could revert back to poor speeds at any time. Would be nice to get an official comment.

Date	ConnType	Download	Upload	Latency	ServerName
16/11/14 14:24	Hspap	12.98	2.86	37	Enniskillen
15/11/14 16:35	Hspap	13.25	2.84	64	Enniskillen
14/11/14 02:39	Hspap	15.57	2.96	43	Enniskillen
13/11/14 14:11	Hspap	14.01	1.71	41	Enniskillen
12/11/14 09:47	Hspap	18.46	2.93	50	Enniskillen
12/11/14 00:39	Hspap	19.85	2.93	44	Enniskillen
12/11/14 00:26	Hspap	22.77	2.87	44	Enniskillen
09/11/14 16:26	Hspap	13.28	0.77	44	Enniskillen
06/11/14 15:10	Hspap	0.31	0.66	89	Enniskillen
03/11/14 02:28	Hspap	20.38	2.92	47	Enniskillen
03/11/14 02:28	Hspap	21.56	1.33	44	Enniskillen
24/10/14 12:19	Hspap	0.49	1.05	52	Enniskillen
24/10/14 09:45	Hspap	9.83	1.6	31	Enniskillen
23/10/14 18:22	Hspap	0.31	2.47	56	Enniskillen
20/10/14 16:22	Hspap	0.49	1.3	61	Enniskillen
19/10/14 21:25	Hspap	1.52	2.63	47	Enniskillen
19/10/14 01:36	Hspap	15.69	2.93	36	Enniskillen
18/10/14 10:57	Hspap	1.53	1.04	56	Enniskillen
17/10/14 13:55	Hspap	0.25	0.17	681	Enniskillen
17/10/14 01:57	Hspap	20.57	2.98	47	Enniskillen
16/10/14 14:46	Hspap	0.64	1.31	80	Enniskillen
15/10/14 12:55	Hspap	0.45	0.42	62	Enniskillen
15/10/14 12:49	Hspap	0.85	2.87	54	Enniskillen
15/10/14 09:44	Hspap	2.3	1.64	61	Enniskillen
14/10/14 14:53	Hspap	0.52	0.99	59	Enniskillen
14/10/14 12:59	Hspap	0.7	2.96	322	Enniskillen
13/10/14 17:55	Hspap	0.27	0.45	101	Enniskillen
12/10/14 20:18	Hspap	0.62	1.14	59	Enniskillen
12/10/14 20:15	Hspap	0.47	1.29	1922	Enniskillen
12/10/14 17:48	Hspap	0.54	2.24	39	Enniskillen
12/10/14 17:39	Hspap	0.43	1.28	56	Enniskillen
11/10/14 18:32	Hspap	0.6	2.42	61	Dublin
11/10/14 18:31	Hspap	0.67	1.65	51	Enniskillen
11/10/14 18:27	Hspap	0.63	2.16	47	Enniskillen
09/10/14 19:45	Hspap	1.21	1.25	58	Enniskillen
12/02/14 10:35	Hspap	9.18	0.61	97	Dublin
12/02/14 10:34	Hspap	9.73	0.87	64	Enniskillen
09/01/14 14:51	Hspap	13.44	1.86	46	Enniskillen
08/11/13 15:15	Hspap	11	2.25	41	Enniskillen

08/11/13 13:13	Hspap	4.63	0.35	46	Enniskillen

Hi FishD

Thanks for the trace routes (I'll add them to my reports to operations)- We have an announcement on issues affecting fixed line speeds ( http://bit.ly/1xBWACW ) although we'll be unable to expand on infrastructural or technical details. Basically  the issues are due in part to huge growth in the data volumes and data traffic that is transported over our network, which has exceeded eircoms forecasted growth.

I'm delighted some people are experiencing an improvement and although I cannot offer much infrastructural details to offer much reinforcement I have been assured that improvements are made to last.

 
Thanks

Al