Advertisement
If you have a new account but are having problems posting or verifying your account, please email us on hello@boards.ie for help. Thanks :)
Hello all! Please ensure that you are posting a new thread or question in the appropriate forum. The Feedback forum is overwhelmed with questions that are having to be moved elsewhere. If you need help to verify your account contact hello@boards.ie
Hi there,
There is an issue with role permissions that is being worked on at the moment.
If you are having trouble with access or permissions on regional forums please post here to get access: https://www.boards.ie/discussion/2058365403/you-do-not-have-permission-for-that#latest

Amazon - wrong goods received. Can I demand exchange?

  • 02-10-2014 7:24pm
    #1
    spr1nt3r
    Registered Users, Registered Users 2 Posts: 390 ✭✭


    I have ordered item X but received item Y. Different product all together. Reason for ordering was the price was amazing compared to anywhere else.
    My question is can I demand exchange into what I initially ordered or can Amazon just issue refund and deal dusted? I can not find item I ordered for same price on Amazon any more. Hence I would like exchange and not refund.
    Thank you all kindly for help.
    Tagged:


Comments

  • #2
    mayordenis
    Moderators, Education Moderators Posts: 9,654 Mod ✭✭✭✭mayordenis


    Probably can't demand anything if it was a genuine error, I'd probably try to contact their customer support be nice about it, if the price difference isn't completely huge they'll most likely try and help.


  • #3
    spr1nt3r
    Registered Users, Registered Users 2 Posts: 390 ✭✭spr1nt3r


    mayordenis wrote: »
    Probably can't demand anything if it was a genuine error, I'd probably try to contact their customer support be nice about it, if the price difference isn't completely huge they'll most likely try and help.

    Price difference is steep at the moment. That is why I bought the goods - thought was a great deal. Now worried they will just take back the goods, refund the money and I am left where I have started.


  • #4
    jos22
    Registered Users, Registered Users 2 Posts: 1,073 ✭✭✭jos22


    if it was sold by amazon, they should just send you the correct item and provide you a return label to return the wrong item free of charge


  • #5
    spr1nt3r
    Registered Users, Registered Users 2 Posts: 390 ✭✭spr1nt3r


    jos22 wrote: »
    if it was sold by amazon, they should just send you the correct item and provide you a return label to return the wrong item free of charge

    I hope you are right. Will try to chat to them tomorrow or Sat, will see what happens.


  • #6
    Columbia
    Registered Users, Registered Users 2 Posts: 1,494 ✭✭✭Columbia


    Was it sold by Amazon themselves or by a third party on Amazon marketplace?

    If it's a third-party seller then unfortunately they may just simply not have the item any more.

    Amazon are usually great with refunds and replacements [seriously, I once had a €2,000 package go missing in the post, couldn't provide any evidence that I hadn't received the thing, and Amazon sent out a replacement immediately, no questions asked], but if the item just isn't available then there's not much they can do.


  • Advertisement
  • #7
    spr1nt3r
    Registered Users, Registered Users 2 Posts: 390 ✭✭spr1nt3r


    Columbia wrote: »
    Was it sold by Amazon themselves or by a third party on Amazon marketplace?

    If it's a third-party seller then unfortunately they may just simply not have the item any more.

    Amazon are usually great with refunds and replacements [seriously, I once had a €2,000 package go missing in the post, couldn't provide any evidence that I hadn't received the thing, and Amazon sent out a replacement immediately, no questions asked], but if the item just isn't available then there's not much they can do.

    Bought it via Amazon directly. I did see product with the same name as should have arrived sold by Amazon so fingers crossed.


Advertisement