Hi,

tomatofruit

Hi,

I purchased tickets over the phone. My account was debited for the amount. In the interim I found that I couldn’t make it to the concert. I rang the hotel to inform them of this and they said it would be no problem for them to sell on these tickets and to send me a refund, the concert was still a few weeks away at that stage. I haven’t heard from the hotel on this in the last 2 months after sending an email with my details and leaving my details over the phone. I have left voice messages to a mobile number that the hotel uses also. can i cancel this debit card payment with most of the correspondece taking place over the phone. Thanks in advance

Bank of Ireland: Tara

Hi tomatofruit,

Thanks for getting in touch.

For information on how to raise a Visa Debit Transaction dispute, please see here. A link to the required form is available in the second last faq on that page. All disputes are handled on a case by case basis with a range of factors taken into account. You could also include a cover letter, with the form, outlining the details in your post. 

Hope this helps and have a nice weekend.
Tara

tomatofruit

Thanks Tara