ali express dispute

zsha

Hi does anybody that uses Ali express know this?? I have an order of maybe ten things from the same person, but I need to open a dispute, do I have to open it for each individual item or is there a way in opening just the one dispute for the whole lot???

Roddylarge

I have just been through this and it was an absolute nightmare.
We bought 5 items, all of which were incorrectly sized.
We had to open a dispute for each of the items individually.

Aliexpress make this process very long winded. They give you a time limit to reply (say 5 days). If you reply immediately, you still have to wait the 5 days. Then aliexpress take another 5 days to come back with a response. Guess what you then have 5 days to reply but have to wait the full 5 days before your response is acknowledged.

We eventually got the seller to agree that we would get a full refund if we returned the goods. We did this, and since then aliexpress have decided to only reply to one of the 5 disputes.
I lost patience, and felt that alixpress were deliberately stalling me so that my protection offered by visa (60 days) would expire. I contacted my bank and got a chargeback initiated. AIB gave me my money back within days.

Aliexpress is now not very happy with me.... Ive got some angry emails.

My advice would be to open a dispute immediately, but if you feel you are being delayed get on to your bank asap and let them handle it. They will tell you how to play the situation.

zsha

Super thanks for that, thought there might be a way to combine everything for one dispute....looks like be the long version so.Thanks a million for your reply