Win 8.1 not shutting down properly

TAPlank

My PC runs Win 8.1 64 bit Pro with classic shell plus all the available updates.

When I click shut down it goes through a routine with the HD light flickering for a while before going out with the system light remaining on indefinitely. To get it to resume I either have to power it down first or to hold in the start button until the system light is extinguished.
I also notice that the sleep/hibernate function does not work.
I see quite a number of similar problems listed on various fora.

Any ideas apart from a re-install?

Spudzzmurphy

TAPlank wrote: »

My PC runs Win 8.1 64 bit Pro with classic shell plus all the available updates.

When I click shut down it goes through a routine with the HD light flickering for a while before going out with the system light remaining on indefinitely. To get it to resume I either have to power it down first or to hold in the start button until the system light is extinguished.
I also notice that the sleep/hibernate function does not work.
I see quite a number of similar problems listed on various fora.

Any ideas apart from a re-install?

How long has this been happening ??
If its recently you could try a system restore.

TAPlank

It started when I upgraded from Win 8 to Win 8.1. I have checked for viruses and other malware - did not find anything.

Spudzzmurphy

TAPlank wrote: »

It started when I upgraded from Win 8 to Win 8.1. I have checked for viruses and other malware - did not find anything.

Have you done all the Windows updates,and see if all your drivers are up to date.

TAPlank

Yes I have done ALL that!
I have the original Win 8 CD (upgrade version) but I don't think that would be usefull to carry out a repair instal as Win 8.1 seems to be quite a bit of different OS apart from the GUI. It's a big programme as it took a few hours to download on a 3 Mb/s connection.
I think I'll shoot the damn thing (or me).

Overheal

im treading lightly here by asking, when you checked for updates, and drivers, did you remember your BIOS? Because it sounds like a communication error between the OS and the board. When the OS shuts down/sleeps/hibernates it has to signal the hardware to enter the appropriate power state (S0,S1,S2, etc) and clearly thats not happening.

Spudzzmurphy

Overheal wrote: »

im treading lightly here by asking, when you checked for updates, and drivers, did you remember your BIOS? Because it sounds like a communication error between the OS and the board. When the OS shuts down/sleeps/hibernates it has to signal the hardware to enter the appropriate power state (S0,S1,S2, etc) and clearly thats not happening.

Good point !!

Capt'n Midnight

Overheal wrote: »

im treading lightly here by asking, when you checked for updates, and drivers, did you remember your BIOS?

If all else fails resetting the BIOS to factor defaults is a quick and sometimes useful troubleshooting trick for general weirdness.

I know it shouldn't make a difference, file it under "go figure"

TAPlank

Never thought about the BIOS, it's version by Gigabyte that I had not come across before. Here's something odd - I reset the BIOS to the optimised settings and saved it, wonder of wonders the PC shut down properly, much relieved I thought that all is now sweetnesss and light, only to find that on it's next shut down it was still at it's old habit of not shutting down properly. I have repeated the load optimised settings four times and again it shuts down properly for the first time only. Seems like the optimised settings are somehow being altered on the boot up.

If you hear a bang it could be me!.

Spudzzmurphy

TAPlank wrote: »

Never thought about the BIOS, it's version by Gigabyte that I had not come across before. Here's something odd - I reset the BIOS to the optimised settings and saved it, wonder of wonders the PC shut down properly, much relieved I thought that all is now sweetnesss and light, only to find that on it's next shut down it was still at it's old habit of not shutting down properly. I have repeated the load optimised settings four times and again it shuts down properly for the first time only. Seems like the optimised settings are somehow being altered on the boot up.

If you hear a bang it could be me!.

Are you sure you are saving the settings properly.
Try shutting down in sleep mode and see what happens when you restart.

Overheal

how old is the motherboard, it might be covered by gigabyte's support

historically motherboard tech support is - awful - but, its the right people to call in the situation.

Codpeas

What's the motherboard model name? Does it by any chance have Z77 as part of it?

If it does then I've seen a number of threads elsewhere where people got around the issue that you are having not by resetting the bios through the UI but by clearing the CMOS by way of a jumper on the motherboard.

Overheal

^ Z77 refers to the Intel onboard chipset of said boards

[insert jab at Intel]

TAPlank

Here is some info ex Speccy, regarding PC specs. I bought the motherboard the end of 2013 and built the PC around it.

Operating System
Windows 8.1 Pro 64-bit
CPU
Intel Core i5 4430 @ 3.00GHz 63 °C
Haswell 22nm Technology
RAM
8.00GB Dual-Channel DDR3 @ 798MHz (11-11-11-28)
Motherboard
Gigabyte Technology Co., Ltd. H81M-S2PV (SOCKET 0) 28 °C
Graphics
AL2216W (1680x1050@59Hz)
Intel HD Graphics 4600 (Gigabyte)
Storage
55GB KINGSTON SV300S37A60G (SSD) 29 °C
298GB Western Digital WDC WD3200AAKS-00UU3A0 (SATA) 33 °C
931GB Seagate ST1000DM003-1CH162 (SATA) 30 °C
Optical Drives
TSSTcorp CDDVDW SH-224DB
Audio
Realtek High Definition Audio


Manufacturer Gigabyte Technology Co., Ltd.
Model H81M-S2PV (SOCKET 0)
Version To be filled by O.E.M.
Chipset Vendor Intel
Chipset Model Haswell
Chipset Revision 06
Southbridge Vendor Intel
Southbridge Model H81
Southbridge Revision C2
System Temperature 28 °C
BIOS
Brand American Megatrends Inc.
Version F3
Date 25/07/2013
Voltage
CPU CORE 0.756 V
MEMORY CONTROLLER 2.016 V
+3.3V 2.016 V
+5V 3.447 V
+12V 3.120 V
-12V (6.912) V
-5V (6.096) V
+5V HIGH THRESHOLD 2.822 V
CMOS BATTERY 1.476 V
PCI Data
Slot PCI-E
Slot Type PCI-E
Slot Usage In Use
Data lanes x16
Slot Designation J6B2
Characteristics 3.3V, Shared, PME
Slot Number 0
Slot PCI-E
Slot Type PCI-E
Slot Usage In Use
Data lanes x1
Slot Designation J6B1
Characteristics 3.3V, Shared, PME
Slot Number 1
Slot PCI-E
Slot Type PCI-E
Slot Usage In Use
Data lanes x8
Slot Designation J6D1
Characteristics 3.3V, Shared, PME
Slot Number 2
Slot PCI-E
Slot Type PCI-E
Slot Usage In Use
Data lanes x16
Slot Designation J7B1
Characteristics 3.3V, Shared, PME
Slot Number 3
Slot PCI-E
Slot Type PCI-E
Slot Usage In Use
Data lanes x1
Slot Designation J8B4
Characteristics 3.3V, Shared, PME
Slot Number 4
Slot PCI
Slot Type PCI
Slot Usage In Use
Bus Width 32 bit
Slot Designation J8B3
Characteristics 3.3V, Shared, PME
Slot Number 5