Advice needed on dealing with "i want this deal.ie " website

magggiemay

Hi folks, i am a newbie to Boards.ie so i hope im posting this correctly. I paid for a steam mop that was advertised on "i want this deal.ie " in July and it still has not arrived . The money was taken out of my account the day after i purchased it. I have contacted the admin section in August who firstly said that the deal was now over and informed me that they were waiting for another shipment to come in and as soon as it does, my order will be dispatched. I asked why did they think i had missed the deadline the first time but got no answer to that . I emailed them again two weeks later and asked when was my mop going to be delivered , and all i have gotten is emails saying is that they are expecting a new batch in and as soon as they come in mine will be despatched .. This is now heading into the end of September and at this stage i have emailed them to say i just want my €55 euro back but i haven't heard anything back, i have paid by laser card ..
Has anyone ever had problems with this company and if so could anyone advise me on what i should do . I should say that when i paid for the mop it did say it would take up to 28 days to be delivered ..

my3cents

Its been more than "up to 28 days" so get on to your bank and ask them if they will do a charge back not sure you can do that with a Laser card but I didn't think their were laser cards anymore.

magggiemay

thank you

padmed

I too purchased a steam mop in July, still not arrived.
E mailed them twice was promised delivery within 7 days, total crap, a month later still nothing! Have now requested refund and they have not refunded me and are now ignoring emails.
Their Facebook page no longer allows posts as there were so many negative comments!

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Donegaldolly

I bought of them at Chritmas time. Biggest disaster of a company ever.
The stuff i did get was desperate quality and then half the stuff I didn't get at all.

Would sorely warn people off this company!!!

Mia01

Contact the Consumer protection Comission - they are working on a case against I want this deal at the moment.
The more people that report them the better!!
I cant post a link to their website as I am "new" but its www dot ccpc dot ie

my3cents

Mia01 wrote: »

Contact the Consumer protection Comission - they are working on a case against I want this deal at the moment.
The more people that report them the better!!
I cant post a link to their website as I am "new" but its www dot ccpc dot ie

So that would be www.ccpc.ie good luck

P.Murray

You would be better off to pay through paypal. your money would be secure . My friend bought stuff on "I want this deal " and never got what he had ordered . He contacted paypal. They said they would check it out and he would either get the product or his money back. He did get his money. If he had known they had a bad reputation he wouldn't have gone near them and never will again.

Donegaldolly

They finally got in touch with me today after a month of badgering them, said they are going to refund my PayPal.
Only way to get anything out of them is to be relentless and email them on a daily basis. We shouldn't have to but if it means getting money back!!

P.Murray

It's paypal you need to contact for a refund not "I want this deal". You only have 45 days for a refund from paypal. Be careful they are not stringing you along until you're past the time for getting a refund from paypal

SeanMcFitz

Hi guys,

I'm currently just finished the process of trying to get a refund from this company but its not went well as they kept apologising for the trouble, promising to refund the cash to Paypal but never happened. So after a little research I have the following, all publicly available on the web:

CRO & Local business directory - Office Phone Number: 061 602000 Ext. IWantThisDeal

Email: Off their website

Type- Business name - Individual
Number- 488522
Name- I WANT THIS DEAL
Address- 64 SPRINGFIELDS, DOORADOYLE, LIMERICK.
Registered- 26/03/2013
Status- Normal
Effective Date- 26/03/2013

I only got joy from this after a pile of emails, threats to bring a claim and then calling the office more times than I can count.

Best of luck!!

stamford

[Waiting three months for an item but managed to get a refund from bank not from company via a MasterCard charge back. Some imbecile keeps PM me on Facebook to say customer support will be in touch. This crowd should not be allowed to operate .





quote="magggiemay;92314980"]Hi folks, i am a newbie to Boards.ie so i hope im posting this correctly. I paid for a steam mop that was advertised on "i want this deal.ie " in July and it still has not arrived . The money was taken out of my account the day after i purchased it. I have contacted the admin section in August who firstly said that the deal was now over and informed me that they were waiting for another shipment to come in and as soon as it does, my order will be dispatched. I asked why did they think i had missed the deadline the first time but got no answer to that . I emailed them again two weeks later and asked when was my mop going to be delivered , and all i have gotten is emails saying is that they are expecting a new batch in and as soon as they come in mine will be despatched .. This is now heading into the end of September and at this stage i have emailed them to say i just want my €55 euro back but i haven't heard anything back, i have paid by laser card ..
Has anyone ever had problems with this company and if so could anyone advise me on what i should do . I should say that when i paid for the mop it did say it would take up to 28 days to be delivered ..[/quote]