pre pay card

alie

Hi. I am having a prepay meter installed tomorrow. The card came in the post last week. Do i top it up before the installation or do I have to wait for it to be installed first. Tia

Electric Ireland: David

Hi alie,

Thanks for your post. 

You wouldn't have to top it up before installation, as there will be a certain amount of credit already on the meter (for information on emergency credit and credit-friendly hours, see our FAQs here).

Pay-as-you-go customers can top up online, or at any Payzone or PayPoint outlets. 

If you have any other questions please do let us know.

Regards,
David

alie

I am in arrears so dont want to dive straight into the emergency credit? Just wondering if the man has to register it on the machine first? thanks

EI: Aoife O

Hi Tia,

You should wait until your prepay meter is installed before you purchase credit on your card. The technician installing your meter will need to enter a code into the machine to activate it before you can buy top-ups. If you've any further questions, please let us know.

Kind regards,
Aoife

alie

Thanks very much
Tia= Thanks in advance, lol:)