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"release" my address/phone line data

  • 17-09-2014 3:02pm
    #1
    CountingCrows
    Registered Users, Registered Users 2 Posts: 1,832 ✭✭✭


    Can you please "release" my address/phone line data to your database for other suppliers. The UAN is 80319149.


Comments

  • #2
    eircom: Alan
    Closed Accounts Posts: 6,831 ✭✭✭eircom: Alan


    CountingCrows wrote: »
    Can you please "release" my address/phone line data to your database for other suppliers. The UAN is 80319149.
    Hi CountingCrows

    Can you clarify what you mean by release your line data? Are you with eircom and wish to move to another provider? Please feel free to PM me the address and any AC number associated.

    Thanks
    Al


  • #3
    CountingCrows
    Registered Users, Registered Users 2 Posts: 1,832 ✭✭✭CountingCrows


    eircom: Alan wrote: »
    CountingCrows wrote: »
    Can you please "release" my address/phone line data to your database for other suppliers. The UAN is 80319149.
    Hi CountingCrows

    Can you clarify what you mean by release your line data? Are you with eircom and wish to move to another provider? Please feel free to PM me the address and any AC number associated.

    Thanks
    Al
    PM sent.


  • #4
    eircom: Alan
    Closed Accounts Posts: 6,831 ✭✭✭eircom: Alan


    CountingCrows wrote: »
    eircom: Alan wrote: »
    CountingCrows wrote: »
    Can you please "release" my address/phone line data to your database for other suppliers. The UAN is 80319149.
    Hi CountingCrows

    Can you clarify what you mean by release your line data? Are you with eircom and wish to move to another provider? Please feel free to PM me the address and any AC number associated.

    Thanks
    Al
    PM sent.
    Thanks CountingCrows

    PM sent in reply

    Al


  • #5
    CountingCrows
    Registered Users, Registered Users 2 Posts: 1,832 ✭✭✭CountingCrows


    Alan, can you please call me.


  • #6
    eircom: Alan
    Closed Accounts Posts: 6,831 ✭✭✭eircom: Alan


    CountingCrows wrote: »
    Alan, can you please call me.
    Thanks for taking my call CountingCrows

    I'll be back in touch to confirm asap

    Al


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  • #7
    CountingCrows
    Registered Users, Registered Users 2 Posts: 1,832 ✭✭✭CountingCrows


    eircom: Alan wrote: »
    CountingCrows wrote: »
    Alan, can you please call me.
    Thanks for taking my call CountingCrows

    I'll be back in touch to confirm asap

    Al
    Hello Alan,

    Still no update?


  • #8
    CountingCrows
    Registered Users, Registered Users 2 Posts: 1,832 ✭✭✭CountingCrows


    Hello Alan,

    Any update?

    Regards,

    Damian.


  • #9
    eircom: Alan
    Closed Accounts Posts: 6,831 ✭✭✭eircom: Alan


    CountingCrows wrote: »
    Hello Alan,

    Any update?

    Regards,

    Damian.
    Hello CountingCrows

    I have been advised management in cancellations that this the account will be closed and line released by tomorrow morning. I will keep my eye on this and let you know as soon as it's complete.

    Thanks
    Al


  • #10
    CountingCrows
    Registered Users, Registered Users 2 Posts: 1,832 ✭✭✭CountingCrows


    Thanks for all your help Alan, I doubt my issues would ever have been resolved without your help and perseverance. You have my sympathy working in the shambles that is Eircom.


  • #11
    eircom: Alan
    Closed Accounts Posts: 6,831 ✭✭✭eircom: Alan


    CountingCrows wrote: »
    Thanks for all your help Alan, I doubt my issues would ever have been resolved without your help and perseverance. You have my sympathy working in the shambles that is Eircom.
    Thank you CountingCrows

    I would like to apologies for the disappointment caused throughout your experience with eircom.

    Al


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  • #12
    CountingCrows
    Registered Users, Registered Users 2 Posts: 1,832 ✭✭✭CountingCrows


    Hello Alan,

    I'm receiving email notifications of various minus bill amounts, 4 in the last fortnight. The latest one came in yesterday [font=arial, sans-serif]Your bill amount is €-5.47. [/font]


  • #13
    eircom: Alan
    Closed Accounts Posts: 6,831 ✭✭✭eircom: Alan


    CountingCrows wrote: »
    Hello Alan,

    I'm receiving email notifications of various minus bill amounts, 4 in the last fortnight. The latest one came in yesterday [font=arial, sans-serif]Your bill amount is €-5.47. [/font]
    Hi CountingCrows

    That's odd, I'll look in to this and get back to you as soon as possible.

    Thanks
    AL


  • #14
    CountingCrows
    Registered Users, Registered Users 2 Posts: 1,832 ✭✭✭CountingCrows


    eircom: Alan wrote: »
    CountingCrows wrote: »
    Hello Alan,

    I'm receiving email notifications of various minus bill amounts, 4 in the last fortnight. The latest one came in yesterday [font=arial, sans-serif]Your bill amount is €-5.47. [/font]
    Hi CountingCrows

    That's odd, I'll look in to this and get back to you as soon as possible.

    Thanks
    AL
    Received another one just now.


  • #15
    eircom: Alan
    Closed Accounts Posts: 6,831 ✭✭✭eircom: Alan


    CountingCrows wrote: »
    eircom: Alan wrote: »
    CountingCrows wrote: »
    Hello Alan,

    I'm receiving email notifications of various minus bill amounts, 4 in the last fortnight. The latest one came in yesterday [font=arial, sans-serif]Your bill amount is €-5.47. [/font]
    Hi CountingCrows

    That's odd, I'll look in to this and get back to you as soon as possible.

    Thanks
    AL
    Received another one just now.
    Hi CountingCrows

    I'm awaiting clarification from accounts on this, can you PM me the account numner mentioned on the bills in question please?

    Thanks

    Al


  • #16
    CountingCrows
    Registered Users, Registered Users 2 Posts: 1,832 ✭✭✭CountingCrows


    Received two more bill notifications since your last post, the latest one arriving this morning.


  • #17
    CountingCrows
    Registered Users, Registered Users 2 Posts: 1,832 ✭✭✭CountingCrows


    Received another one last night. That's 7 in the last week alone!! What's going on?


  • #18
    eircom: Alan
    Closed Accounts Posts: 6,831 ✭✭✭eircom: Alan


    CountingCrows wrote: »
    Received another one last night. That's 7 in the last week alone!! What's going on?
    HI CountingCrows

    I received you PM and I have also received assurances from accounts (which I can also verify) that your old AC number is completely closed. Accounts have also clarified that the bill you have been sent are amounts in credit, the final one you will receive from us is the most recent showing a credit of -€6.51. You will receive this credit by cheque withing 30 working days of the preparation of this bill (10/11).

    Apologies for all these issues CountingCows, I'm fully aware of the history and sincerely apologise for all inconvenience caused.

    Al


  • #19
    CountingCrows
    Registered Users, Registered Users 2 Posts: 1,832 ✭✭✭CountingCrows


    eircom: Alan wrote: »
    CountingCrows wrote: »
    Received another one last night. That's 7 in the last week alone!! What's going on?
    HI CountingCrows

    I received you PM and I have also received assurances from accounts (which I can also verify) that your old AC number is completely closed. Accounts have also clarified that the bill you have been sent are amounts in credit, the final one you will receive from us is the most recent showing a credit of -€6.51. You will receive this credit by cheque withing 30 working days of the preparation of this bill (10/11).

    Apologies for all these issues CountingCows, I'm fully aware of the history and sincerely apologise for all inconvenience caused.

    Al
    Received another email bill yesterday ;

    Account number 18893412. 
    Your bill amount is €-11.98. 

    Beyond a joke.


  • #20
    eircom: Alan
    Closed Accounts Posts: 6,831 ✭✭✭eircom: Alan


    CountingCrows wrote: »
    eircom: Alan wrote: »
    CountingCrows wrote: »
    Received another one last night. That's 7 in the last week alone!! What's going on?
    HI CountingCrows

    I received you PM and I have also received assurances from accounts (which I can also verify) that your old AC number is completely closed. Accounts have also clarified that the bill you have been sent are amounts in credit, the final one you will receive from us is the most recent showing a credit of -€6.51. You will receive this credit by cheque withing 30 working days of the preparation of this bill (10/11).

    Apologies for all these issues CountingCows, I'm fully aware of the history and sincerely apologise for all inconvenience caused.

    Al
    Received another email bill yesterday ;

    Account number 18893412. 
    Your bill amount is €-11.98. 

    Beyond a joke.
    Hi CountingCrows

    I understand your concern however the account is indeed closed. You are no longer a customer of eircom and the bill does not intend to suggest otherwise. Rather the amount is in credit (meaning eircom owe you €11.98 (hence the minus sign)

    This however should have been arranged by now and I will request that this amount is refunded to you as soon as possible.

    Thanks
    Al


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