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  • 11-09-2014 10:49pm
    #1
    Registered Users, Registered Users 2 Posts: 9,625 ✭✭✭


    Hi,

    Can I PM my details to a rep, I am having a problem with my account and it is having legal implication for me. I have tried letters and calling accounts but nobody there knows anything about this issue. 


Comments

  • Closed Accounts Posts: 282 ✭✭EI: Aoife O


    Hi wmpdd3,

    Thank you for getting in touch. If you'd like to PM us with an outline of your query and your Electric Ireland account number, full name, address and contact number then we'll certainly look into it for you. Please also confirm if you are the account holder, and we'll be glad to help.

    Kind regards,
    Aoife


  • Registered Users, Registered Users 2 Posts: 9,625 ✭✭✭wmpdd3


    Hi wmpdd3,

    Thank you for getting in touch. If you'd like to PM us with an outline of your query and your Electric Ireland account number, full name, address and contact number then we'll certainly look into it for you. Please also confirm if you are the account holder, and we'll be glad to help.

    Kind regards,
    Aoife
    PM sent Friday the 12th, any update? 


  • Closed Accounts Posts: 282 ✭✭EI: Aoife O


    Hi wmpdd3,

    I have just PM'd you with an update.

    Kind regards,
    Aoife


  • Registered Users, Registered Users 2 Posts: 9,625 ✭✭✭wmpdd3


    Hi wmpdd3,

    I have just PM'd you with an update.

    Kind regards,
    Aoife
    Hi there,

    Is there any update?

    Is there any chance that someone could call me / email me before the next court date? 


  • Closed Accounts Posts: 282 ✭✭EI: Aoife O


    Hi wmpdd3,

    Thank you for your post, I can assure you that we are investigating this as a matter of urgency. Your query has been escalated and is currently being looked into. I will advise you as soon as we have an update.

    Thank you for your patience regarding this matter.

    Kind regards,
    Aoife


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  • Registered Users, Registered Users 2 Posts: 9,625 ✭✭✭wmpdd3


    Hi wmpdd3,

    Thank you for your post, I can assure you that we are investigating this as a matter of urgency. Your query has been escalated and is currently being looked into. I will advise you as soon as we have an update.

    Thank you for your patience regarding this matter.

    Kind regards,
    Aoife
    Thanks you Aoife. 

    I got a voicemail while in work today from someone in EI who says he is working on the case. thanks again. 


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