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Faulty Printer

  • 11-09-2014 7:04pm
    #1
    amandaf675
    Registered Users, Registered Users 2 Posts: 488 ✭✭


    I purchased a wifi canon mg3550 yesterday
    First problem was when trying to use the wifi connection it would either print out half a page, just run a blank page through it or not print at all. Then i decided to use the usb connection which worked fine last night.

    Now I tried to turn it on and it wont power on at all. Am i entitled to a replacement?


Comments

  • #2
    slimjimmc
    Registered Users, Registered Users 2 Posts: 7,786 ✭✭✭slimjimmc


    Under consumer law if the printer is faulty, you are entitled to a repair or replacement, or ultimately a refund. Usually if the shop says it'll repair the printer then they're fulfilling their legal obligations but you can of course negotiate for a replacement.

    Just contact the seller and see what they say, most larger retailers will just give you a replacement straight up.

    Did you buy it by going into a shop or did you order it online/by phone?


  • #3
    amandaf675
    Registered Users, Registered Users 2 Posts: 488 ✭✭amandaf675


    What you mean "if" its faulty? It wont power on, i only have it 27 hours. Of course its faulty!

    I went into a shop and bought it! Unless they can repair it in 10 mins, I need a replacement. Just started college with alot of assignments needing to be done so I need a printer


  • #4
    dmc17
    Registered Users, Registered Users 2 Posts: 3,782 ✭✭✭dmc17


    If it's faulty, return it and they'll probably give you a replacement considering how long it lasted.


  • #5
    slimjimmc
    Registered Users, Registered Users 2 Posts: 7,786 ✭✭✭slimjimmc


    amandaf675 wrote: »
    What you mean "if" its faulty? It wont power on, i only have it 27 hours. Of course its faulty!

    I went into a shop and bought it! Unless they can repair it in 10 mins, I need a replacement. Just started college with alot of assignments needing to be done so I need a printer
    I said "if" because the seller is entitled to verify there is a defect with the printer.

    Buying it in a shop should make it easier to deal with them face to face which is good.

    Like I said, you can seek a replacement and many retailers will do so without a quibble. I appreciate you need it but while the shop must provide a remedy without serious inconvenience to you that does not necessarily oblige them to provide you with a repair or replacement in time to meet your commitments.


  • #6
    keithclancy
    Registered Users, Registered Users 2 Posts: 9,208 ✭✭✭keithclancy


    amandaf675 wrote: »
    I purchased a wifi canon mg3550 yesterday
    First problem was when trying to use the wifi connection it would either print out half a page, just run a blank page through it or not print at all. Then i decided to use the usb connection which worked fine last night.

    Now I tried to turn it on and it wont power on at all. Am i entitled to a replacement?

    Inkjet printer is the wrong choice for college imo.

    Should have gotten a cheap led/laser printer, it will cost a bit more but save you money in ink in the long run.


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