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Having trouble registering

  • 09-09-2014 3:53pm
    #1
    Registered Users, Registered Users 2 Posts: 15


    Okay so I am registering for my first year and im signed in on the registration page and I was following all the steps on the left, when I accepted the rules and regulations, it brought me straight to ''proof of registration'' and it skipped the ''subject selection'' step and no registration schedule popped up in any other window. I continued registering and I payed my fees. I logged into my DCU email but I have no confirmation email or anything so I don't know if I have done something wrong or if I should just wait.


Comments

  • Registered Users, Registered Users 2 Posts: 16 lunnatic


    You should ring registry and find out. Did you get an email to your normal email address as proof of payment and subject choice?


  • Registered Users, Registered Users 2 Posts: 15 Lo1 Itz Kyle


    I rang registry and they said there's not a lot that they can do, that it's my responsibility and I should just check my email and portal page. But thing is I never choose subjects or modules, after I agreed to the rules and regulations, no subject selection or "registering schedule" came up. But on my proof of registration is shows my programme details and my module details and I have 11 modules, but I think they're all core ones, and I didn't get any email about confirming payment to my actual email address or my dcu one


  • Registered Users, Registered Users 2 Posts: 15 Lo1 Itz Kyle


    Actually,after i payed my fees, i did get this email in my junk box from ''Mail Delivery Service (postmaster @ dcu. ie)''

    ''- The following addressees of your message have been processed by the mail server:
    KYLEPOWERBLUE@ HOTMAIL. COM; Failed; 5.3.0 (other or undefined mail system status)

    Remote MTA mx2. HOTMAIL. COM: network error


    - SMTP protocol diagnostic: 550 5.7.0 (BAY004-MC2F29) Message could not be delivered. Please ensure the message is RFC 5322 compliant.''

    So i have no idea what that means, maybe they tried to send me confirmation that i payed but something went wrong?


  • Registered Users, Registered Users 2 Posts: 6,818 ✭✭✭Evade


    I'm in a similar situation. The registration page says I'm registered and have paid my fees but I haven't gotten ant emails yet.

    EDIT: I just checked my junkmail and I got the same email.


  • Registered Users, Registered Users 2 Posts: 15 Lo1 Itz Kyle


    When did you register and where and what does it say on your registration page that makes you think your registered?


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  • Registered Users, Registered Users 2 Posts: 6,818 ✭✭✭Evade


    If I accept the rules and regulations it says that registration has already been completed.


  • Registered Users, Registered Users 2 Posts: 15 Lo1 Itz Kyle


    when I accept the rules and regulations, it goes straight to an ''optional step 4 of 5'' but I never got any optional step 1,2 or 3 and I assume those are the steps where this ''registration schedule'' is supposed to come up but then optional step 4 of 5 says ''A registration has already been completed. Please utilise the Registration Amendment Option if currently available.'' and then when I click next step it bring me to my proof of registration.


  • Registered Users, Registered Users 2 Posts: 6,818 ✭✭✭Evade


    Same here.


  • Closed Accounts Posts: 6,164 ✭✭✭Konata


    If you have no optional modules you won't be brought to the Subject Selection page I believe. What are you studying?


  • Registered Users, Registered Users 2 Posts: 15 Lo1 Itz Kyle


    Business studies


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  • Registered Users, Registered Users 2 Posts: 6,818 ✭✭✭Evade


    I don't think I have any optional modules, I'm doing Physics and Astronomy.


  • Registered Users, Registered Users 2 Posts: 15 Lo1 Itz Kyle


    Really the thing that's worrying me the most is that I haven't gotten an email confirming that I have registered correctly, also on my payment history, its say successful payment, but the money is still in my bank account and I also got that weird email so that's kind of putting me off too


  • Closed Accounts Posts: 6,164 ✭✭✭Konata


    Really the thing that's worrying me the most is that I haven't gotten an email confirming that I have registered correctly, also on my payment history, its say successful payment, but the money is still in my bank account and I also got that weird email so that's kind of putting me off too

    Unfortunately I can't say for sure about the confirmation e-mail thing as I'm not allowed register yet (year abroad craic) but I wouldn't have expected the money to come straight out of your bank account just yet anyway. If it's still there in a few days time you can be concerned about it but no need to worry just yet.

    When you go back in the registration page now it says registration is already complete right? And you can see your timetable etc.? If so I'd forget about it for the moment and check your bank account in another few days. If the money is still there next Monday say, then ring up Registry again. If it's gone by then you're sorted. Registration doesn't close for another week and a half or something so it'll be grand :)


  • Registered Users, Registered Users 2 Posts: 15 Lo1 Itz Kyle


    Okay I rang registry again and this time I got through to someone who took my student number and then told me I was registered so Evade you must be registered too since we had like the exact same problem


  • Registered Users, Registered Users 2 Posts: 15 Lo1 Itz Kyle


    And thanks a lot for replying Konatu


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