Best line broadband (Spa area)

scriba

Hi all, sorry if this has been covered before. I've had a good trawl through the forums and I can't find anything on broadband out this neck of the woods.

I've been using 3G since I've been out here, but we've decided we need to get proper broadband in. I'm thinking of going with Vodafone simply broadband, but I'm trying to find out other people's experiences before I sign up to a contract (and spend half of it ringing call centers complaining). So any feedback would be really useful, cheers!

I'm assuming that the max speeds through these old lines would be anything from 3 to 6 Mbps, so not expecting speedy-supa-fibre out this way.

Axel Lamp

Spa Tralee or Spa Killarney?

scriba

Sorry, Spa Tralee.

Kerrydude1981

Just seen this thread now,

Kerry Broadband are based in the Spa,

http://www.kerrybroadband.ie/packages.php

Thinking about getting the 7mb package myself

Anyone here with them atm?

chupacabra

Kerrydude1981 wrote: »

Just seen this thread now,

Kerry Broadband are based in the Spa,

http://www.kerrybroadband.ie/packages.php

Thinking about getting the 7mb package myself

Anyone here with them atm?

I have a friend who lives outside of Castlemaine who has been with them for years now. Seems happy enough with them and any time ive used his internet its been grand for being in such a remote location. Only thing is they require an antenna to be installed which requires some drilling into the walls.

Kerrydude1981

Im with Permanet broadband paying €24 euro a month for the 2mb package,no problems with it,works away fine but when id seen Kerry Broadband doing a 7Mb package for €25.40 per month then its a no brainer to switch to them

I wonder could they use the antenna Permanet have put up on the wall or will Permanet come to take that down when I cancel with them.

weisses

With them for years

currently getting avg of 15 mbit up and down

Kerrydude1981

How long were ye waiting for Kerry Broadband to install?

Damokc

This crowd are looking good to take over from our dismal Eircom BB. I've sent the cancellation email today. Theyre middle two packages look very good but I've been told that paying the extra €10 for the Premium over the Basic may not be worth it as the speeds you get in real life with the 7MB may be close if not the same as the 12MB.
So could anybody using KBB post a few speed tests please?

weisses

Kerrydude1981 wrote: »

How long were ye waiting for Kerry Broadband to install?

I am not sure ...It was years ago.

What i saw from other people, getting hooked up didn't take more then a week, but don't quote me on it

Kerrydude1981

weisses wrote: »

I am not sure ...It was years ago.

What i saw from other people, getting hooked up didn't take more then a week, but don't quote me on it

Cheers

whydoibother

Hello, I am working on Citrix so PING or Latency is very important. Could someone who uses KBB please post some info on how good or bad latency is. All you have to do is a normal speediest and the ping results will show. Please share them with me. I am with Permanet but having fierce issues with the Knockanure mast for a long time now so I would like to try KBB but if the latency is going to be an issue then perhaps Im better off going with eircom because it is a terrestrial broadband, which means that although speeds are still very slow in North Kerry rural areas, the latency should be pretty OK. Am I wrong in thinking that?
Please advise.
Thanks

weisses

Magnet

Last Result:
Download Speed: 9309 kbps (1163.6 KB/sec transfer rate)
Upload Speed: 13618 kbps (1702.3 KB/sec transfer rate)
Latency: 55 ms
Jitter: 32 ms
1/7/2015, 5:13:50 PM

Kerrydude1981

weisses wrote: »

Magnet

Last Result:
Download Speed: 9309 kbps (1163.6 KB/sec transfer rate)
Upload Speed: 13618 kbps (1702.3 KB/sec transfer rate)
Latency: 55 ms
Jitter: 32 ms
1/7/2015, 5:13:50 PM

Nose bleed territory speeds

weisses

couple more from this morning





Magnet\

Last Result:
Download Speed: 16274 kbps (2034.3 KB/sec transfer rate)
Upload Speed: 16158 kbps (2019.8 KB/sec transfer rate)
Latency: 24 ms
Jitter: 19 ms
1/8/2015, 11:15:02 AM

whydoibother

Thanks a million guys, could I just ask what package are ye in?
This definitely sounds better than permanet.

weisses wrote: »

Magnet

Last Result:
Download Speed: 9309 kbps (1163.6 KB/sec transfer rate)
Upload Speed: 13618 kbps (1702.3 KB/sec transfer rate)
Latency: 55 ms
Jitter: 32 ms
1/7/2015, 5:13:50 PM

whydoibother

This is what I am getting with permanet on the most expensive package.

Kerrydude1981

whydoibother wrote: »

This is what I am getting with permanet on the most expensive package.

I had Permanet's cheapest package (2mb) and getting the same speed as you on the top package,Im now moving to Kerry Broadband and going with the 7mb package for an extra euro a month,thats a great deal.

whydoibother

Kerrydude1981 wrote: »

I had Permanet's cheapest package (2mb) and getting the same speed as you on the top package,Im now moving to Kerry Broadband and going with the 7mb package for an extra euro a month,thats a great deal.

I wish I could get KBB but I don't understand whats wrong with them really. They never reply and don't seem to take any interest in getting customers.

siblers

Wouldn't waste your time with KBB. Try Iveragh broadband or Kingdom broadband.

Kerrydude1981

siblers wrote: »

Wouldn't waste your time with KBB. Try Iveragh broadband or Kingdom broadband.

Were you a former customer of KBB? Im due to be installed this week and a good few of my neighbours and friends have KBB and all have said good things about KBB

siblers

Kerrydude1981 wrote: »

Were you a former customer of KBB? Im due to be installed this week and a good few of my neighbours and friends have KBB and all have said good things about KBB

I wanted to be but trying to get through to them was a waste of time.

weisses

siblers wrote: »

Wouldn't waste your time with KBB. Try Iveragh broadband or Kingdom broadband.

I get your point but Kingdom BB has slower speeds and only 50 gig FUP for the Home extra package .

Ivertec could be okay but they have 15 down and up for 70 euro ....and kbb 18 down and up for 50 euro

whydoibother

Kerrydude1981 wrote: »

Were you a former customer of KBB? Im due to be installed this week and a good few of my neighbours and friends have KBB and all have said good things about KBB

Hi Kerrydude1981, how did you get on with your KBB installation?
You said it would happen this week gone by?
Could you share screenshots of the speed with us?
Thanks

Kerrydude1981

Yes got installed this week,impressed so far with the speeds.

On the Net Basic package which is speeds up to 7MB and download speeds up to 3MB

They have a mast on Barrow Hill(that big hill on the way up Tralee Golf Club) and another up on Slieve Mish

Damokc

Could you tell me was it hard to get them to answer phones or emails regards ordering? i'm cant get through on thier phone and they have stopped replying to my emails.

Kerrydude1981

Damokc wrote: »

Could you tell me was it hard to get them to answer phones or emails regards ordering? i'm cant get through on thier phone and they have stopped replying to my emails.

The last few times I rang someone answered the phone but up to that I was in the same boat as yourself.

whydoibother

Kerrydude1981 wrote: »

Yes got installed this week,impressed so far with the speeds.

On the Net Basic package which is speeds up to 7MB and download speeds up to 3MB

They have a mast on Barrow Hill(that big hill on the way up Tralee Golf Club) and another up on Slieve Mish

Hi kerrydude
Thanks for your help.
I'm getting 20mb downloads with Digiweb. I considered kbb but I'm glad I did not get them for many reasons, and I would not recommend them from the customer interaction I had with them but personal reasons aside, from a mere technical point of view kbb's Ping (latency) is still very high for what I need.
Thanks again.

Damokc

What areas of Kerry do digiweb cover?

whydoibother

Damokc wrote: »

What areas of Kerry do digiweb cover?

Sorry for my delay in replying to you, Damokc.
They cover the whole of Ireland, including all areas in Kerry. I would suggest you google them as I do not want to be accused of advertising for DW, but I am very happy with them so far. Any issues I have had are dealt in a professional and polite manner, and they fix whatever needs fixing straight away.
Unfortunately, the same cannot be said of KBB's appalling customer service and basic manners, and that is the main reason why I choose not to go local, otherwise I would not have had any issues putting my money into a local business as I initially wished to.

weisses

whydoibother wrote: »

Sorry for my delay in replying to you, Damokc.
They cover the whole of Ireland, including all areas in Kerry. I would suggest you google them as I do not want to be accused of advertising for DW, but I am very happy with them so far. Any issues I have had are dealt in a professional and polite manner, and they fix whatever needs fixing straight away.
Unfortunately, the same cannot be said of KBB's appalling customer service and basic manners, and that is the main reason why I choose not to go local, otherwise I would not have had any issues putting my money into a local business as I initially wished to.

Could you do a speedtest and post it here ?

Damokc

Cheers for reply.i was in a bad area so couldn't Google. However I still think I have to go with KBB digiwebs satellite BB packages look a bit expensive.
I got a reply yesterday evening to an email about ordering to be told that I can order through email.I have sent numerous emails already about ordering, getting no clarification wither the order has been noted or not.
We've tried line BB and Mobile BB where we live. Both are bad. 3G actually has better speeds but the allowances are too small whereas Eircom allowances are better but well...speeds of 0.02 to 0.5MB are not really useable.

xxyyzz

Damokc wrote: »

Cheers for reply.i was in a bad area so couldn't Google. However I still think I have to go with KBB digiwebs satellite BB packages look a bit expensive.
I got a reply yesterday evening to an email about ordering to be told that I can order through email.I have sent numerous emails already about ordering, getting no clarification wither the order has been noted or not.
We've tried line BB and Mobile BB where we live. Both are bad. 3G actually has better speeds but the allowances are too small whereas Eircom allowances are better but well...speeds of 0.02 to 0.5MB are not really useable.

Did you go with KBB in the end? I would be fairly sure that wireless would have far superior ping times than Digiweb's satellite offering. Anybody I spoke to said that they are fairly happy with KBB however he is a one-man operation and because of this customer service etc suffers.

Damokc

Ammmm. Would you believe I'm still not up and running with them. The order has been placed and I'm awaiting install now. Kinda annoyed now because our eircom account closed today so we've no broadband now.
The delay makes sense if he is a one man band. He needs to get help or else he's going to lose custom.
However I'm using my iPhone as a hotspot and it's actually as fast if not faster than eircoms line broadband.

Kerrydude1981

Damokc wrote: »

Ammmm. Would you believe I'm still not up and running with them. The order has been placed and I'm awaiting install now. Kinda annoyed now because our eircom account closed today so we've no broadband now.
The delay makes sense if he is a one man band. He needs to get help or else he's going to lose custom.
However I'm using my iPhone as a hotspot and it's actually as fast if not faster than eircoms line broadband.

From my experience with KBB it was 11 days after ordering that KBB came to install.

Damokc

I'm well over the 11 days now anyway. It better be worth waiting for. I've got a fair usage limit of 7.5GB with my phone!

Damokc

Still waiting for installation............

Kerrydude1981

Damokc wrote: »

Still waiting for installation............

Just seen this,KBB looking for staff

http://jobseeker.fas.ie/Default.aspx?q=B+fomdowzS8kaDnSlUDk1zaMUPiFEeNrNWjviinu490thmC2C0u+DMrDnJYQ+0JdI5wWW1YfjIfPIk0BDidExGDROPXt+6ccD0VifKgAyK1WiFhIbSSrKNkMfY++tsvI3M2PknX/5eKutwW//8A1lH1j5Fn0PtQ1SHfbhZRJcTKGj61UYHTz+/IRlxv2AQU2kR/XqBsfEliIF1U2BgpJQmd3xmoL+xUDqE/wmijSH+8tT9Xo6ApM+EeEokaeYOL6szXRgNIryVDTUSfR4MnrrtMGPEnXuSiA8SrX0LvjPuNbl96bZFXrFhEzNPQOLw/I9KT6LT+NL8YWRUr7qFgUiDXYuDm+X7iH0SLV1/UlL0v8TLH8FVHp4MA2xKBiR7hnhpdcAUTIkAx7lNvQtEtAU2q2z0+T1KLD/3pzSr71beV15PXwANDDJqeOENmW7RN4BA4nVAqtiw6caV1zgDIz7NmGL4EN/36J

daelight

So a chap with the handle 'whydoibother' has been dissing Kerry Broadband for not getting back to him on enquires yet doesn't 'bother' to get back to the thread with his speedtest results for digiweb.. How ironic!

Citrix isn't super sensitive to latency and satellite is the most latent of all connection options. I have used RDP over >100ms connections and ICA / HDX can tolerate that at least I would expect.