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Money Transferred to deactivated

  • 02-09-2014 12:23pm
    #1
    hermano
    Registered Users, Registered Users 2 Posts: 209 ✭✭


    Hi,

    I transferred money to my credit card  Thursday 21st of August. However I was issued a new card with a new number. I rang banking 365 and they put me through to card services. They informed me that this money would not go into my new credit card as the old one is deactivated. They said to contact you to do a trace of where the money is.

    How long should I have to wait for the money to return to my account?


Comments

  • #2
    Bank of Ireland: Nicola
    Closed Accounts Posts: 735 ✭✭✭Bank of Ireland: Nicola


    hermano wrote: »
    Hi,

    I transferred money to my credit card  Thursday 21st of August. However I was issued a new card with a new number. I rang banking 365 and they put me through to card services. They informed me that this money would not go into my new credit card as the old one is deactivated. They said to contact you to do a trace of where the money is.

    How long should I have to wait for the money to return to my account?
    Hi Hermano,

    Thanks for getting in touch on Boards.

    If you contact our card services team on 1890 251 251 (press option 1 for personal customers followed by option 5 to speak to a representative) they will request that the amount to be transferred to the correct card for you. 

    It can take up to 10 working days for the money to be transferred onto the correct card.

    It wouldn’t be possible to trace a payment here as we don’t have access to accounts.

    You can remove the old card number from your list of payees to ensure that any further payments go to the correct card.

    Let me know if you need anything else.

    Thanks


    Nicola


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