<LAPTOP SELLER> - don't buy from them!!!<SNIP>

chad2014

Hello All, I want to share a story with you on my experience with <LAPTOP SELLER>. My advise would be not to purchase anything from them!! Stay away, they will take your money and mess you about!!

I bought a laptop from them on 25th July which they advertised as having a dvd drive (main reason for me to buy that model). They (late) delivered a different model which didn't have a dvd drive. Since then the company has been "investigating" my claim and finally agreed to refund last week - however I'm still chasing to get my money back as of today.

*Key Issues*

1. Misadvertised laptop without DVD drive sold as having a DVD drive (I have screenshot of their website showing DVD drive mentioned before my dispute and no DVD drive after).

2. Misadvertised sale contract price displayed in EUROS, however claim that they can only refund GBP

3. “Rapid” 5 day delivery promised but took 9 days

4. Extremely Poor service – a. Commitment on 30 Jul that laptop will be delivered by 31 Jul but did not until 6 Aug b. Delivery charge of £5 refund confirmed on 2 Aug to be paid within 1 day. When I called on 8 Aug, it still had not been processed. c. I was told someone will call me back on 8 Aug and 18 Aug – on both occasions no one called me

5. Personal effort and distress this caused us: a. As “rapid” delivery missed 2 Aug deadline we had for our daughter’s birthday, her birthday was ruined as we did not have another present to give her b. I spent one hour trying to restore the laptop to factory settings as instructed by <LAPTOP SELLER>’s refund policy email c. My wife spent half an hour repackaging the laptop as <LAPTOP SELLER>’s refund policy unfairly put liability of return damage on the customer (even though <LAPTOP SELLER> was arranging the pickup through their own courier!) d. I took a day off from work so laptop could be picked up as <LAPTOP SELLER> failed to confirm timing. I was told to call the courier myself if I wanted this confirmation.

6. Sent two emails to MD (<SNIP>) of <LAPTOP SELLER> asking for assistance in resolving my dispute – no response to date.

7. 27 Aug 2014 – still chasing on a daily basis to get a refund
All I wanted to do was buy a laptop for my daughter's birthday but got messed about over the last month - and even without a single apology from the company. I was told the "mistakes happen but the company is trying to resolve that matter for you and even shipping the product back free of charge"!! Well that's mighty nice of them, isn't it?


Kunwar

dudara

@chad2014 - I have removed the name of the company and the MD.

If you are not getting any satisfaction from the company, you can consider requesting a charge back from your credit card provider.

chad2014

not paid by credit card - telling the truth here, I think everyone deserves to know for informed decisions. not sure why you would remove the name of the company, what's the point of the post?

dudara

You may be telling the truth, but we have no proof of that other than your statement. Therefore the name is removed to protect the business.

We can offer you consumer advice here, but not badmouth a business.

dudara

foggy_lad

Op without naming or otherwise identifying the seller can you state was it a bricks and mortar shop you bought from and did you pay in Euros? If yes to both then your refund must be in Euros. Inform the shop of this. If I was you I would arrange a visit to the shop on a Saturday or other busy day and I would not leave the premises without my refund in cash.

Beano

foggy_lad wrote: »

Op without naming or otherwise identifying the seller can you state was it a bricks and mortar shop you bought from and did you pay in Euros? If yes to both then your refund must be in Euros. Inform the shop of this. If I was you I would arrange a visit to the shop on a Saturday or other busy day and I would not leave the premises without my refund in cash.

It wasnt a bricks an mortar shop.